Enterprise Rent A Car Complaints and Reviews

Submit ›
  • Customers like
    • Location7
    • Friendly agents7
    • Price5
  • Customers don't like
    • Customer service27
    • Service12
    • Added charges11

  • 12 hours ago
  • Other
  • Huntsville, Texas
  • 11

Once again I've been screwed br Enterprise. They've taken $358.56 from my account for no reason. I thought I was signing to agree to insurance on the rental, turns out the guy helping me didn't put it on my paperwork or in the computer. I called to ask how much I owe and someone new told me $176 but when I get to the office it's $376. We make arrangements to make a payment then and next week.... Read more

Was this review helpful? 0 0

  • 21 hours ago
  • Other
  • Aurora, Colorado
  • 3
  • REVIEW RATING 4/5

My wife and sister in law tried to rent a car. And they required two utility bills to show credit or something. So we brought in our bills. But since the phone bill showed a balance. Which wasn't due until the 22rd of Sept they refused to let us get a car. Now I realize they have run something but, give me a break. It's discrimination because my wife and sister in law are both black. It's a shame... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Other
  • Yonkers, New York
  • 9
  • REVIEW RATING 4/5

The RDU Enterprise rent a car office is the absolute worste. They are disrespectful to their customers, particularly the assistant manager Richard. They made me, a long time customer, leave to walk with suitcase in tow, down the road to another car rental agency at 11:00pm because of a technicality that they would not even attempt to resolve. I have rented from Enterprise for 25 years and... Read more

Was this review helpful? 0 0

  • Aug 30
  • Other
  • Florida, United States
  • Car Rental
  • 8
  • REVIEW RATING 3/5

This dealer in Ocala, FL has been nothing but a nightmare since we tried to rent a car there. We made an online reservation thru USAA and received confirmation in an e-mail and I showed this to agent when we picked up the car. He said since we wanted to go to NC it would not be unlimited mileage since they only had unlimited to surrounding states ( HUH ?!! I assumed unlimited was UNLIMITED )... Read more

Was this review helpful? 0 0

  • Aug 28
  • Other
  • Matthews, North Carolina
  • Standard Sedan
  • 17
  • REVIEW RATING 3/5

I reserved a car to visit the Outerbanks for a family reunion weeks in advance. My 80 year old Mother and 82 year Father were flying in to Charlotte....Imagine my surprise when they refused to "Pick me up" for my rental, their BS reason was because they were too busy on a Saturday morning.My wife just had surgery and I was forced to allow my Dad to drive my car back. Upon my arrival at 11:15 my... Read more

Was this review helpful? 0 0

  • Aug 27
  • Other
  • Middletown, New York
  • Awful Staff
  • 7
  • REVIEW RATING 4/5

THE MANAGER LISA AT THE ENTERPRISE IN MIDDLE TOWN NY IS UNPROFESSIONAL,RUDE , TALKS DOWN TO PEOPLE. SPEAKS AWFUL TO PEOPLE IN FRONT OF THEIR GRAND KIDS.AND SHE THAN SPOKE BADLY ABOUT OTHER PEOPLE TO OTHER CUSTOMERS.I WOULD NEVER USE THEM AGAIN, OR SUGGEST ANYONE USING THEM. GO TO THE GENTLEMAN IN GOSHEN NY. I COULD NOT BELIEVE HOW BAD IT WAS. MY FAMILY HAS RENTED MANY CARS FROM ENTERPRISE BUT I... Read more

Was this review helpful? 0 0

  • Aug 26
  • Other
  • Monroe, North Carolina
  • 16
  • REVIEW RATING 4/5

My wife walked out of work and her rental had a flat tire. She called the office where she got the car, and they told her that they would get ger a replacement car and they would pay for the tire, but she had to call back tomorrow because they had no cars available. It would be no cost to us we were told. The next day we get the same story. My wife called 5 days in a row but still no cars. ... Read more

Was this review helpful? 1 0

Rented a car from Enterprise in Bordeaux France and now 5 days later I have not received a refund of my €850 or €1000 deposit placed on my card. This has put me in a terrible bind and I am not sure who to turn to for help! The corporate office maybe! Add comment

  • Aug 25
  • Other
  • Philadelphia, Pennsylvania
  • Customer Service Agent
  • 21
  • REVIEW RATING 4/5

I was trying to make a reservation from the 5th of September to the 9th of September 2015 using a special promotion of $9.99 a day for the weekend. The online system would not accept the booking claiming that it was not between the dates of 21st August 2015 and 5th May 2016. I called and the customer service person who picked up my phone spoke for 15 minutes, had me explain my problem, said she... Read more

Was this review helpful? 0 0

  • Aug 23
  • Other
  • Montreal, Quebec
  • Renting A Car For 2 Days
  • 19
  • REVIEW RATING 4/5

I rented a car on the phone for 30$ per day at the branch in Outremont , St Laurent street, but on the spot he charged me 40$ per day. They did not pick me up and they refused to drive me back when I gave the car back. The boss who was Lebanese was extremely rude and hysterical, when I said that the company offers a drive service ,he told me to get the F---out of the building! I was shocked and... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Enterprise Rent A Car. However, many companies do monitor reviews on our site.

 
×
You are reading about Enterprise Rent A Car.
Filing a new complaint about
×