Enterprise Rent A CarComplaints and Reviews

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  • Customers like
    • Friendly agents 9
    • Location 8
    • Price 6
  • Customers don't like
    • Customer service 31
    • Service 13
    • Added charges 11

I called 10 days in advance to rent specifically a Jeep 4 door Wrangler because I wanted to purchase one within a month and I needed to know if I could cope with the rough ride and noise. I am 66. Off roading is not what I want to do. I just thought I wanted something different because I have a Suburban and I didn't know if I could make the change. Anyway, they said they would have the vehicle... Read more

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My father lives with myself and my wife. We went to rent a car and he only has a debit card. Nothing is in his name so what does a Vietnam vet do if he wants to rent a car? There should be a secondary system for people who are being taken care of to. Add comment

Do not rent from them, you will be ripped off. From start to finish they will scam you on everything. 1st rip off is prepaid fuel. You will pay for a full tank of gas whether you use it or not, they will not tell you that of course. 2nd rip off is supplemental coverage. You don't need it, your current auto insurance is all you need but they will make it sound like you do and if you change your... Read more

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I have rented from enterprise in Rutland Vermont , Warwick RI ,putnam Ct. all were very understanding and were willing to work around my circumstances. As we all encounter lifes unpredictability.But i drove to the Fullerton office in California from the Hilton in Santa Ana and had the dis- pleasure of meeting up with this man named Eric Chen who is alledgedly the branch manager is did nothing for... Read more

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Resolved

I am a vry good renter form enterprize there were a lot of times that I get a car and it would drive terrible they wouls switch my out and take care of me I would come back and forth because of they way I was treated,but lately I had a issue with the staff that was minor,i returned my car paid the balance and the staff always treated good because I am a regular.after I left and went home I got a... Read more

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I am very unhappy with enterprise, I will never get another rental again, first of all I didn't want the car in the first place and for some reason they kept trying to push their insurance on me, but I knew I was not going to be driving the car, because I only got to be able to get home because I had dropped off my car at the dealership to be fixed and it stayed in the driveway at my house and... Read more

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First, I am appalled at the service we received when picking up the rental car in Albuquerque, NM. Also for the fact that when I called the location of drop-off in Colorado Springs inquiring about procedure of dropping off the vehicle, the employee failed to mention they are closed on Sundays. I have worked in customer service for 5 years and I can assure you this is absolutely the worst... Read more

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I rented a car from Enterprise 320 E michigan ave, ypsilanti MI 48198. Before i could even reach my destination I was pulled over by the cops and harassed about a expired plate... I thought this has got to be a joke! Long story short. I never made it to where i needed to be and felt like the manager could have handled things a lot better. He showed no concern about the inconvience they had caused... Read more

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Never again will I rent from Enterprise, Alamo or National! I have been dealing with a claim they made stating the car I rented for three weeks incurred hail damage while I had it. I couldn't do anything to prove otherwise, even though they told me the roof of the car was not signed off on when I rented it, so I decided to suck it up and pay the deductible. Long story, full of frustrating... Read more

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I will never rent a car from enterprise as ever I live ,first I get to location they don't have a compact car that I was entitled to from the insurance company pick up a compass kind of a jeep at about 9am and at 10pm went on a 40 minute drive , filled up the gas tank since they gave it to me w barely gas, and I get stranded at 11pm called for road side assistance they show up close to 1am I... Read more

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