Enterprise Rent A CarComplaints and Reviews

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  • Customers like
    • Location 9
    • Friendly agents 9
    • Price 6
  • Customers don't like
    • Customer service 32
    • Service 13
    • Added charges 12

I had a very bad experience trying to rent a car with enterprise. I booked a car for 29/4/2016 at enterprise in Gainvesville FL, St Sw Wilinston Rd. When I arrived to get the car I was informed it was not available. The manager said could not solve problem and did not even tried to check with other branch if they have a car available. He said he had other things to do. This attitude is not correct with a costumer who had plans. I booked a car and could not get it. This fact impact on my plans for the weekend. Enterprise, you ruined mu weekend.... Read more

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I rented a car from Friday evening till Sunday evening which is a 2 days contract. The Enterprise at Park Road, Hartford closes early on Sundays. I asked the guy that will I be able to drop the Car off hours? He said you can use the key drop facility. I then asked whether I would be charged for an extra day as the office is closed, he said we'll check it on Monday morning but you won't be chraged for an extra day! I was happy... But "SURPRISE".. Monday morning I received the receipt through email and they charged me for 3 days. I called them... Read more

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Enterprise rent-a-car, Sligo, is the most unfit for purpose, shambles of a company I've ever experienced. The woman on the phone is arrogant, bullying, rude and incompetent devoid of even basic customer service skills regarded as de rigeur for anyone forward-facing with the general public on a daily basis. To save Enterprise Rent-a-Car from becoming an embarrassing train-wreck, the woman with whom I spoke on the phone this afternoon, needs to attend an intensive staff training course with a focus on customer service, management and... Read more

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I am feeling very frustrated right now with Enterprise..I rented a vehicle for my recent trip to the U.K...I had a minor accident that resulted in the plastic cover to passenger rear view mirror case needing to be replaced. In addition to the almost $1000.00 I prepaid for the rental before hand, I was charged about $35/day for damage waiver insurance/road side assistance,a refill charge about $75,& about $65 one way rental charge, all taxed at 35%...then they charged me almost $600 for the damage waiver fee(deductible) & a $350 deposit...It... Read more

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I got the "shake down" from Enterprise this week- after spending over 1100 bucks for a Ford Expedition. When I returned it, they said it gad 2 tiny dents on the roof. (an Excursion height is 77 inches or 6 feet 4 inches high). It was quite obvious that we did not "inspect" the roof when we picked it up (we didn't have a freaking ladder). We took very good care of the vehicle and even parked it in a garage when it began to rain. Regardless, they are putting in a claim for 2 tiny dents on a roof that is not visible, that was not caused by me.... Read more

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I had a similar experience. They prey on the vulnerable-Just read a funny book on Amazon called the car people about how they run their scams. It is very important that we read the contract carefully and not rush to the first company, although there is complaints about all of them. It's just of matter of which is better. it seems like they all have their problems. Budget seems to have a better reputation presently at least as far as number of complaints and their prices are not too bad. At the end of day we still need them so? Read more

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Do I REALLY have to give them a minimum of 1? NOT happy. I reserved a car on 4/21/16 for pick up today 4/23/16 at Hattiesburg 39401 location. I went over my details at least twice with the woman who scheduled my reservation. TWICE I advised her that my payment would be made on a pre-paid card and asked if there would be any problems or additional information needed. She assured me I should have "no worries" and they would take of everything with what I had. When I got there I was advised that I would need 2 utility bills and 2 recent pay... Read more

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I reserved a car with Enterprise online, and according to the Website, the vehicle that I specifically asked for was available and would be read to pick up at the designated time. However, a day later, I received a call from an Enterprise representative stating that the car would NOT be available, and I could not pick up the car at that particular location. I did not like the fact that the Website, and the actual availability at the company did not coincide with each other. If I can type in a zip code and all locations near me automatically... Read more

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I rented a car on April 11th and they gave me a truck with a very loud beeping noise - I made sure the seat-belt was fastened and there was still beeping. I returned it the second day because I couldn't tolerate the beeping noise the whole time. They gave me a scone car instead and after I left I almost had 2 accidents due to mechanical problems in the car. I called customer service to explain the situation and she advised me to send a towing truck to tow the car and me to the airport and there would be another car waiting for me there. We got... Read more

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I was misled by a rep in regards to a loaner I received due to repairs being done on my car. I was told they would hold $50 on my debit card. The rep also insisted I take a ONE TIME payment $20 coverage since my insurance would cover myself and any vehicle I'm occupying and $30 from the $50 I paid would be released back to my account once the car was returned. He stated, and I quote, "people with good insurance normally choose this option. Now I'm no car renting guru, but the dealership actually had my car 13 days (their lack of urgency) and... Read more

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