Enterprise Rent A CarComplaints and Reviews

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1.8 Based on 351 reviews
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I have rented car from Atlanta Airport First thing, they cannot pull my corporate ID 2nd they said another office in Greenwood can fix my billing(I should not be charged for CDW or any Insurance, covered under my Coprorate ID) but I did not get any support from Greenwood 3rd, I raised a Complaint and they say they will fix it when I return the Car 4th I did not use Cruise Control for couple of days in the beginning and when I wanted to use it, I... Read more

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I purchased a one-way rental for a business trip. The rental was for 3 days upon which time the Enterprize office in the destination city (Lake Wales, FL) was supposed to pick up the car (they have an ongoing arrangement with the business to do this at the beginning of every work week). When I rented the car, the agent at the originating city (Brandon, FL) called the destination office and confirmed this arrangement. I turned in the key to the... Read more

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My worst rental experience in 20 years! I'm tall, so reserved a large SUV well in advance. When I came to pick up the vehicle, I was told the large SUV "had been sold by Corporate" and all they had left was a small SUV. With no time to change plans, I was stuck. And the last renter was a smoker, so the vehicle smelled bad. An hour into the trip, a low air pressure light (for a front tire) came on and I had to deal with that. So, I spent 8 hours... Read more

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Held my 200 deposit for a week I'm getting me and attorney this is unexplainable!!

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my initial rental as a TRAVEL FORCE USA ENTERPRISE PLUS MEMBER for my spouse was due to be a short term at the Sugar Loaf location, Ryan manager. As it turned out the Crystler dealership had recommended them. Courteous initially, the car repair was problematic and the costs were referred to the CRYSTLER CORPORATION as a friend and family of the company. I informed the Enterprise office that really did not have offer after a week, a referal... Read more

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m so mad! No, I'm beyond mad! Im livid! We were supposed to go to Alabama today for my great grandmother's 100th birthday. I haven't seen her in 13 years. I have 4 kids and she has never met my two youngest kids. My youngest child is named after her and she was excited about getting to meet her great great grandmother who she is named after. We had planned on renting a van because my car is too small for all of us to ride in plus the water pump... Read more

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On Wednesday the 17th of August I rented a Van from Enterprise Hatfield Unit 66a The Galleria Shopping Comet Way Hatfield, HERTFORDSHIRE AL10 0XR GB I used this to collect a bed frame from High Wycombe so not a huge amount of driving done. I was very careful with this Van as I have heard some bad stories and reviews concerning Hire companies involving deposits etc. The van at no point was involved in any accidents, knocks, curbing etc nothing I... Read more

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Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage

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I've always rented from Enterprise and was very happy. However, this time, I was forced to buy the "optional" insurance they offer. They stated my insurance didn't cover rentals. I told them my credit card would. They still didn't take it because they supposedly could not file a claim with them. They were persistent. I would not be able to rent if I didn't get their insurance. I was so upset to the point of tears. But I needed a car so I paid... Read more

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Rental was not safe to drive and manager was very rude to me and could not help the situation.

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