Enterprise Rent A Car Complaints and Reviews

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  • Customers like
    • Location7
    • Friendly agents7
    • Price5
  • Customers don't like
    • Customer service27
    • Service12
    • Added charges11

First they dont have the cars we rented,then they received one but its have to be cleaned something that not happened the car was dirty with strong smell of cigarette,customer service was mediocre overall 2 of 10 never rent again in that location 9505 Abercon st Savannah GA Add comment

Most worst customer service in the world . They are not a professional. Add comment

  • Jul 31
  • Rentals
  • Iselin, New Jersey
  • Rental Car Toyoto Corolla Or Similliar
  • 7
  • REVIEW RATING 4/5

I am 28 year old foreign national on F1 visa and I was recently issued a NJ driver license after passing road test.On license it says, Probationary Auto License. Recently I went to enterprise (120,S wood ave, Iselin, NJ, 08830) and I was denied the rental car in this location when I went to pick up stating since my license states Probationary Auto License which is issued to all immigrants on... Read more

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I got a car from Enterprise that my son could open while I was driving. He did it twice. All before I was asking for a smaller car, they told they didn't have any but conveniently had smaller cars when a possible lawsuit was involved. Add comment

  • Jul 31
  • Other
  • Douglasville, Georgia
  • Rental Cars
  • 9
  • REVIEW RATING 4/5

I have rented from enterprise for several years now through a family discount. Through my experiences, I have noticed that their policies change without warning; but because I was "family" they always gave me the heads up for the next time I rented without penalty. However, this time around the situation was different. I made a reservation and dropped off at a different location and was charged a... Read more

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If you are self employed, they treat you like you are a crook they ask for tax papers businesses license home bills no debit card no cash Add comment

  • Jul 29
  • Rentals
  • Irvine, California
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

I've rented cars before and decided to try this location for Enterprise. Overall, Enterprise seems legit, but the guy agent who rented out the car to me on June 29, 2015, cheated me on the car insurance. As a doctor working at the hospital in Orange County, I just finished working with patients and drove in traffic to this location to pick up a rental for a month. When asked about insurance, my... Read more

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  • Jul 29
  • Ground Transportation - Trains, Buses
  • Irvine, California
  • 5
  • REVIEW RATING 4/5

I've rented cars before and decided to try this location for Enterprise. Overall, Enterprise seems legit, but the guy agent (Employee #E784QR) who rented out the car to me on June 29, 2015, cheated me on the car insurance. As a doctor working at the hospital in Orange County, I just finished working with patients and drove in traffic to this location to pick up a rental for a month. When asked... Read more

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  • Jul 28
  • Rentals
  • London, London
  • Enterprise Rent A Car
  • 14
  • REVIEW RATING 4/5

I was overcharged for "services" I did not agree to and was given the wrong information on the excess lowering charge. ! was then charged double the deposit upon returning the car which was refunded days later, following several calls, but my overseas bank charges for the debit and credit cost me nearly as much as the rental. I contacted the company via e mail and received a response telling me... Read more

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  • Jul 28
  • Rentals
  • Middletown, Rhode Island
  • Enterprise Rent A Car
  • 9
  • REVIEW RATING 4/5

I wanted to rent a car for my trip to Rome Italy and after researching many rent-a-car companies and comparing prices I decided on Enterprise since the price was right and I trusted their name. In addition I purchase collision, fire and theft. When I arrive in Rome to pick up the car I was told that I had a 1,000 euro deductible and that I would have to pay an additional $177.18 more for... Read more

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