Enterprise Rent A CarComplaints and Reviews

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1.8 Based on 349 reviews
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    • Customer service 32
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my initial rental as a TRAVEL FORCE USA ENTERPRISE PLUS MEMBER for my spouse was due to be a short term at the Sugar Loaf location, Ryan manager. As it turned out the Crystler dealership had recommended them. Courteous initially, the car repair was problematic and the costs were referred to the CRYSTLER CORPORATION as a friend and family of the company. I informed the Enterprise office that really did not have offer after a week, a referal... Read more

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m so mad! No, I'm beyond mad! Im livid! We were supposed to go to Alabama today for my great grandmother's 100th birthday. I haven't seen her in 13 years. I have 4 kids and she has never met my two youngest kids. My youngest child is named after her and she was excited about getting to meet her great great grandmother who she is named after. We had planned on renting a van because my car is too small for all of us to ride in plus the water pump... Read more

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I'm so mad! No, I'm beyond mad! Im livid! We were supposed to go to Alabama today for my great grandmother's 100th birthday. I haven't seen her in 13 years. I have 4 kids and she has never met my two youngest kids. My youngest child is named after her and she was excited about getting to meet her great great grandmother who she is named after. We had planned on renting a van because my car is too small for all of us to ride in plus the water... Read more

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On Wednesday the 17th of August I rented a Van from Enterprise Hatfield Unit 66a The Galleria Shopping Comet Way Hatfield, HERTFORDSHIRE AL10 0XR GB I used this to collect a bed frame from High Wycombe so not a huge amount of driving done. I was very careful with this Van as I have heard some bad stories and reviews concerning Hire companies involving deposits etc. The van at no point was involved in any accidents, knocks, curbing etc nothing I... Read more

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Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage

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I've always rented from Enterprise and was very happy. However, this time, I was forced to buy the "optional" insurance they offer. They stated my insurance didn't cover rentals. I told them my credit card would. They still didn't take it because they supposedly could not file a claim with them. They were persistent. I would not be able to rent if I didn't get their insurance. I was so upset to the point of tears. But I needed a car so I paid... Read more

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Rental was not safe to drive and manager was very rude to me and could not help the situation.

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We've used the Loveland, Colorado branch a few times with no issues. But this time.... They required a deposit that was not mentioned in the website to the tune of $150. They SAID they would be "holding" this fee until the car was returned-at which time the "hold" would be released and the funds would never be withdrawn. Well, They "held" it fine, but when we returned the car they WITHDREW it and said it would take 2 days to a week to refund... Read more

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The Encino office is absolutely the worst one in the world. I have been renting a car for a few months now since my car died, spending a few thousand dollars, and the people working there...well brain dead! I specifically had the customer service rep write on my account to not use a certain credit card without reaching me by phone and now twice they have, without my permission, taken money out of this card. Horrible place with obviously no... Read more

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On Friday, 8/5, I contacted the office in Buford, GA which the car was rented. I inquired, while driving to work, the balance which they were seeking to be charged. The employee in formed me of a $583.24 charge for an 8 day rental. I was informed the rental was made online which it was not. I called and made all the arrangements with a employee. My wife was picked up and brought the car but harassed to sign up for needless additions. I asked the... Read more

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