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I will never rent a car from enterprise as ever I live ,first I get to location they don't have a compact car that I was entitled to from the insurance company pick up a compass kind of a jeep at about 9am and at 10pm went on a 40 minute drive , filled up the gas tank since they gave it to me w barely gas, and I get stranded at 11pm called for road side assistance they show up close to 1am I don't get a car till the next day till 5 or 6pm since I stayed at hospital w my couisin that was in labor ,they pick me up at hospital another location it was raining and dark out and the parking lot dosent have lights ,but their is a light on the entrance of the business ,so the guy come out w a flashlight and is pouring and dark we never look underneath the car or the bumpers , we just look around were u hold the handles of the doors and we went around and never bent donw to kook at the bumpers or underneath the car ,know I left car at different location so they say I did these damages and only had the car from 6pm to 6 pm the next day, this company is such a rip off these happen on DEC 2015 THEY NEVER CALLED ME, I GET A LETTER TODAY THAT IM ENTITLED TO THE DAMAGES AND THEIR PURSUING ON THIS COLLECTIONS ETC , I TOLD GUY SEND ME THE PICTURES BEACUSE I HAVE PICTURES ALSO IM STILL WAITTING ,TO ALL OF THESE THEY STILL RENTING THE CAR LOL, I WILL GET A LAWYER TO RESOLVED THESE MATTERS ,I HAVE INSURANCE AND THEY W BACK UP THE DAMAGES BUT IS JUST THE PRINCIPLE THAT I DID NOT DAMAGE THEIR CAR

Reason of review: Poor customer service.

Preferred solution: WE NEED TO SETTLE FOR NONPAYMENT NEVER DID SUPPOSE DAMAGES .

Enterprise Rent A Car Cons: Misleading forms, Policies, Representative brushoff.

Location: Yonkers, New York

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Enterprise C Ufe

Weโ€™ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 160202-001900 in the subject line. We look forward to hearing from you.

Respectfully,

Carol H.

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