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Very disappointed!!! I had a reservation for over 2 weeks at the Illinois location. I have rented many times from Enterprise with no problems. First, after waiting 30 min they almost gave my car (the only car on the lot to the walk-in customer in front of me. But he...
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EnterpriseCares

EnterpriseCares mama5, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

I went in today to rent a large SUV on the friends and family plan. I also wanted to add a driver to the account. And I was told that my additional driver needed to have a major credit card with there name on it. I had a major credit card with my driver's license. I...
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EnterpriseCares

EnterpriseCares anonymous review #1025095, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

offconsumerpissed

offconsumerpissed "I am a 70 year old woman and this is how I get treated."Ma'am, it sounds like you are wanting special treatment, not to be treated equally. Why is it surprising that a compan...

I am in a in a battle right now with this person at enterprise and this man is trying to rip me off I been dealing with him since last year September 2015 I just got my car fix I think February this year its been so long I forgot and he is acting like He was in the...
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EnterpriseCares

EnterpriseCares anonymous Review #1024693, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

Short Review for March 20, 2017, Pc_service

#1023319
Just had the same thing happen on Rt 22, in Union, NJ. Vehicle in shop for a recall Toyota had Enterprise pick me up. Upon arrival told me no because of my provisional license and refused to take me back to Toyota.
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Short Review for March 18, 2017, Pc_service

#1022398
Not freindly at all i never rent car from enterprise again
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Enterprise Rent A Car Car Rental Booking Review

#1021333
3.6
Went to the airport today tonpick up the car i had reserved. Despite acknowledgeing my reservation I was told there were no cars available and it might b several hours till they had one.
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Short Review for March 05, 2017

#1017195
1.0
Was recommended to Enterprise rental car buy Progressive Insurance Company one of Progressive Auto Insurance clients hit my car Progressive was supposed to pay the bill for the rental 2 weeks later Enterprise took $209 in my bank account and told me it's my responsibility to pay the bill, they are very rude when I tried talk to them, the way I see it Progressive and Enterprise are scamming people
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We rented a car from Enterprise, upon returning, the supervisor said we damaged the fender. My husband had done the walk thru and had not noticed it. When I drove it home, I was walking around the car and just barely saw the uneven fender. I did not mention it to him,...
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EnterpriseCares

EnterpriseCares Review #1024035,We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

After having a horrible experience renting a vehicle from Enterprise in Brandon, MS the Branch Rental Manager, Ms Cook gave me her Enterprise business card with writing on the back "2 free days on next rental 0531 cs waited over 2 hours". When I contacted this...
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EnterpriseCares

EnterpriseCares Review #1023687, We’ve noted your comments and we would like to have the opportunity to help you with this. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.2
I didn't like
  • Way i was treated
#1023687
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Reserved for a rental prior a few days in advance online gets to the local location and they dont have anything but a truck to offer me something i was not satisfied with...i also called the local location to let them know i would be late due to my reserved time and...
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EnterpriseCares

EnterpriseCares anonymous Review #1023212, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

I recently flew to Daytona Beach Florida and when I got to the Enterprise rental desk they would not except my card for the rental. Flash back a few weeks and I was promised by the representative over the phone that if I was flying in and out of the same destination I...
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EnterpriseCares

EnterpriseCares anonymous Review #1022861, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

1.0
I didn't like
  • Being lied to
#1022861
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The statement about picking you up is false. I called and they said they do not have the personnel to pick up today. FALSE ADVERTISEMENT. I needed a car because my car was totaled in an accident. I needed the car today, but was told they do not have any available. I...
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EnterpriseCares

EnterpriseCares Review #1021623 , We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@ma...

1.8
I didn't like
  • Incompetent staff
  • Customer service
#1021623
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had an auto accident rented a car got ins took over the next business day and ins took over rental the car was covered completely Enterprise say I did not inform them to remove the damage waiver from the rental form so they are screwing me for $900.00 I really hope the...
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EnterpriseCares

EnterpriseCares We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

1.0
I didn't like
  • Customer service
#1021513
Reply to reviews
I rented a car for a week at a rate of $173.95 in February 2017. I just checked my credit card statement and I was charged $548.86. What the heck???? They charge me $20 a day to have my 24 year old daughter added as a driver where on the web site it says it is $10.00 a...
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EnterpriseCares

EnterpriseCares msmyth35, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
I didn't like
  • Inacc
  • Misleading services
#1021306
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