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I was put in a rental on nov 11, 2017 and the same day the Jeep they put me in broke down on the interstate and I was left for 8 hours and I called the rode side assistant number 6 times and if it wasn’t for the state police I still be on the highway waiting and I was...
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1.1
I didn't like
  • Not owning up to an error on their accounting
  • Lies and the manger way of holding me
  • Being overcharged
#1147914
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Van *** & 18 mile in Sterling Heights desk help is ***. Reserved a car online from home in Dallas with debit card no problems. Flew onto Detroit and got ride to enterprise location. Was not allowed car because i live out of state. What kind of *** is that? Now i am...
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EnterpriseCares
EnterpriseCares

Review #1143803, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1143803
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Had reserved a vehicle well in advance. Went to pick it up today 12/6/17. Told about 15-20 minute wait for vehicle to be cleaned up. More than 20 minutes later, they tried to give me a minivan that they offered someone else who declined also. I was then asked why I...
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EnterpriseCares
EnterpriseCares

Review #1143492, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1143492
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Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
Details
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Details
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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Enterprise Rent A Car - Calcutta Ohio Enterprise

Enterprise Rent A Car
#1055278
2.2
Details
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
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Enterprise Rent A Car - Customer kick off Enterprise lot police call.

Enterprise Rent A Car
#1048510
On 5-11-2017 at the Jonesbro Rd Union City location at 215pm. Video speaks shows no reason for me to be treated in a bad matter. Police arrived to only they said was very bad person. Have video tape showing manger act really bad lie on tape and call police.
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I was responding to another post...hard to believe that this is the norm for such a large rental company. I will just let my comments stand....The same thing is happening to me, I have been dealing with my insurance company after an accident and I have had to hire an...
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EnterpriseCares
EnterpriseCares

LoniD32, we strive for 100% satisfaction, and regret to hear this was not your experience. We would like to speak with you further. Please email ehiescalationscc@mailca.cus...

1.0
#1143476
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My DSLR camera with three lenses and multiple memory cards was left in the back of an Enterprise rental car two days ago, on Monday, Dec. 4. I called the location within 30 minutes and they said the car had already been rented out and that they would try to reach the...
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EnterpriseCares
EnterpriseCares

Thanks for contacting us about this, dcustomer. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found...

Anonymous
Anonymous

You were the one who left your valuable items behind. It's YOUR fault, not the rental company. Take responsibility for your actions and keep better track of your property.

4.0
#1143165
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Negotiated price from shop jumped at the counter. When I question them about it they became very rude. 2nd time this was done. More money for training less money for the Billions dollar NCAA.
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EnterpriseCares
EnterpriseCares

anonymous #1142668, we appreciate it when customers tell us about their experiences. We would like to address this with you further. Please email ehiescalationscc@mailca.cust...

#1142668
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I rented a car for 1 week I was charged 279.00 and I went online and see it's 150.00 a week for the same car. I called enterprise and asked why am I paying so much he was like well you can't change what your paying. He said I can come in returned the car and go online...
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EnterpriseCares
EnterpriseCares

Review #1141872, we appreciate it when customers tell us about their experiences. We would like to address this with you further. Please email ehiescalationscc@mailca.custhel...

1.0
I didn't like
  • Price changes
#1141872
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I returned a red chevy cruze on 16 November 2017. No damage and recieved my drop off paperwork. Two weeks later i needed another rental. I was told the Red chevy cruze was missing and they questioned me on its whereabouts. After i got over the shock of being accused of...
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EnterpriseCares
EnterpriseCares

Review #1139487, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

3.1
#1139487
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What ever happen to great Customer Service.......nevertheless to say we rented a vehicle from the Airline location in Baton Rouge. We had to change out the vehicle due to the air pressure of the tire going down every day, which we were told that its do to the weather...
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EnterpriseCares
EnterpriseCares

gigis405_45, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com i...

2.3
#1136824
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Contact Enterprise Rent A Car

Mailing Address:
Enterprise Rent-A-Car
Phone:
(800) 264-6350
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Enterprise of Mobile Alabama rented a car to my girlfriend, then charged her a over a thousand dollars for a scratch that she could not even see, even when they pointed to where it was supposed to be. She argued with them to no avail. Her insurance was Travelers and...
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EnterpriseCares
EnterpriseCares

Review #1135981, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

#1135981
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