Enterprise Rent A CarComplaints and Reviews

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1.8 Based on 398 reviews
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  • Customers like
    • Location 12
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    • Price 7
  • Customers don't like
    • Customer service 33
    • Added charges 14
    • Service 14

The employee at enterprise in west orange are rude and nasty the manager name is Arron he is a big liar who ever gave him that job needs to b fired! This location gives Enterprise a bad name. Read more

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Enterprise in west orange nj is the worst location Read more

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Enterprise in west orange nj is the worst location to rent from the employees are rude and nasty and the manager is the worst one they give Enterprise a bad name they need to close that location! The manager name is Arron he is a big liar and a bad person who ever gave him that position needs to be fired! Read more

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We just rented a car to go from Montana to Western Wa. They were sanding Snoqualmie pass and they kicked up a rock and chipped the windshield. While driving down the pass the window cracked in a giant circle. We gbave them our insurance info but they won't cover it. I do not believe that we should be liable for something someone else did. I did not crack the windshield. The only reason we had the rental is because someone totaled our escape and... Read more

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My reservation was set up by my insurance, enterprise call me told they had my rental an what time I needed the vehicle, told me an small out of pocket per day was $9.00 , said it was OK as the insurance was only paying,$30 per day. Got to enterprise in the morning, now they telling me they need $150 for an deposit, I only need the car for up to 5 days, an the day before the salesman told $9 per day. An now I'm in this for $150 when get there.... Read more

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i made an online reservation for a large SUV at munich airport in germany. enterprise confirmed that a large SUV would be available at the location. we needed that specific type of car to transport a parent in a wheelchair etc. and we relied on enterprise to have that car available as they confirmed in their confirmation email. as we arrived from los angeles in munich and there was NO SUV available at all. instead enterprise gave us a seat al... Read more

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I had the WORST experience EVER renting a car with Enterprise. I made a reservation on Oct 26 for pick up Nov. 23. I arrived at the Enterprise location located at 999 S. State Rd. 7 at 7:30AM only to be told they had no vans available (which I reserved). I was told they didn't even had a car available. Needless to say I was PISSED!!! This was for Thanksgiving!!. Not only did they tell me they didn't have any cars, they ran a charge of over $500... Read more

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When agreeing a customer can pay the deposit on a credit card and pay the rest on debit it would be nice for ur rep to explain that only specific locations do that not all! Your company has officially ruined my weekend. Ive rented plenty of cars from enterprise but this will be my last. No sympathy or understanding from the company only offered me a ride to my location which doesnt help at all since it is not my finally destination. Read more

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MAKE SURE THE CAR IS CLEAN AND TAKE PICTURES BEFORE YOU LEAVE THE PARKING LOT!!!!!! I was in an accident and my car was in the shop for repairs... the lady's (that hit me) insurance put me in a rental for a whole month while my car was being fixed! When I went to pick up the car it was dirty... the sales man told me they don't wash them during the winter because the locks freeze... I thought it was lame but accepted the fact and left... (first... Read more

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Made reservation with Enterprise a few weeks prior to 11/18/16 for a 10 day rental at Naval Station Great Lakes, IL with Enterprise employee Christopher J. Jordan (confirmation # 64JQLF) for a Compact automobile. On 11/16/16 (Thursday), I called the number provided (847) 473-5062 and talked to a representative named "Phil" to confirm my reservation. He assured me my request still existed and I would have a "Compact" vehicle as I requested. When... Read more

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