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Area manager called to resolve a problem. He bullied my husband and me. He talked over us and mocked us. Never been treated as bad from a "manager." Called Corporate office and complained I was told they would call me. Never received a call. Guess Enterprise rent a car...
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1.0
#1104416
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I reserved a mini-van on September 15 2017 for September 17 2017 and was called one hour before closing the a mini-van was not available. I was told to go to the location on the corner of Bank and Walkley in Ottawa to choose something else, which I did. The teller took...
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#1104297
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Hello, I rent van 9 seats, but get 8 seats on 19 september for two days, from Romford 161, Mawney road. Rm78bx. First when I arrival all was okey, when he (Mr Mehdi Choudhury)ask about landline, I said not remember and he start talking not nice but in 5-10 min I get my...
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#1103947
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Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
Details
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Details
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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Enterprise Rent A Car - Horrible customer service

Enterprise Rent A Car
#1058001
1.9
Details
Booked about a month ahead. Called in a couple days before my vacation to verify. The lady at the airport was very short and rude. She was so impatient as i was in a middle of a question, she hung up assuming i was done. There was no confirming i was done and i had to call back. I finally decided to cancel my rental and book with someone else
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Enterprise Rent A Car - Calcutta Ohio Enterprise

Enterprise Rent A Car
#1055278
2.2
Details
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
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I reserved two 15 passengers vans in June to pick up at the Morgan Mill location in Monroe NC for a family trip in August, the day before we were scheduled to leave I was advised that no vans were available and I should call the airport location in Charlotte NC for...
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EnterpriseCares
EnterpriseCares

Review #1102816, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. We ...

3.0
I liked
  • Good cars
I didn't like
  • Unresponsive to customer contact
#1102816
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Eventhough I'm retired rmilitary, work in the community, own a house and have a credit card i was denied because my bills are paid online and in my wife's name. This is ridiculous. Needed to rent a car for my military grandson to get his drivers license. $198.50 for...
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EnterpriseCares
EnterpriseCares

Review #1102808, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must have been for you. We would like to speak with yo...

1.0
#1102808
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I had rented a car was involved in a very trying move called to confirm verbal on the phone a ok walked In just to be certain and was told that corporate had changed policies and I had to surender the car. Made no legal or budiness sense opened them up to litigation I...
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EnterpriseCares
EnterpriseCares

Review #1101788, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

#1101788
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Their customer service is the worst. They treat people like if you were getting the car for free. I will NEVER!!!! rent from these people again. I've seen them making fun of customers when they were outside and not looking, what kind of people are these, no thanks....
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EnterpriseCares
EnterpriseCares

Review #1101606, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.2
#1101606
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A few years ago, I rented a car to go to the beach. I spoke to the rental agent for over 30 minutes, he asked me a lot of questions – I answered them all including the fact that I did not have a car, therefore I did not have insurance and would need liability. Before I...
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EnterpriseCares
EnterpriseCares

Review #1099767If we can help out, please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information a...

I didn't like
  • How i was lied to
#1099767
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I am one extremely dissatisfied customer. I was in a city on business and unfortunately, I had to get a loaner car for a week. I had 2 different reservations turned down. At Enterprise, I was informed I was put on a do not rent list. (Several calls to the head office...
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EnterpriseCares
EnterpriseCares

Review #1099595, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Being accused of
  • Being resfused a rental
#1099595
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Our family usually rents only when we need a car to travel with our disabled mom. Enterprise was always our first choice because of fair price. The vehicle my sister rented this last trip to Tahoe to have mom attend to my daughter's wedding, had some dings and a dent...
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EnterpriseCares
EnterpriseCares

Review #1099559, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.0
I didn't like
  • Bad business
#1099559
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