Enterprise Rent A CarComplaints and Reviews

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1.8 Based on 369 reviews
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  • Customers like
    • Location 12
    • Friendly agents 10
    • Price 7
  • Customers don't like
    • Customer service 33
    • Added charges 14
    • Service 14

To Andrew Taylor , Chair and CEO On September 15, 2016, my family and I arrived at the Tri-City Bus terminal in Highland, Indiana at about 0930. I called the Hammond location for pick up so I can get my rental car. I was told that there was not a driver and that they will call me back to let me know someone is on the way. Thirty minutes later I called again because it should not have taken thirty minutes for pick up. I was told again there was... Read more

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Enterprise on Montgomery Hwy in Dothan, AL is a complete joke. We made reservations and was told, "it's going to be a two hour wait or longer." Ok, now they want proof of income, a utility bill in my name, and a $200 hold. The last time I checked, we weren't renting a Lamborghini Diablo. I drive a Mercedes Benz and have full coverage State Farm insurance. I do not have any utility bills in my name, so my whole day was a big waste. The girls... Read more

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I am doing this in hopes of helping someone who may have or may be thinking about renting from Enterprise. I rented a car from them for a month. The branch I rented from originally would not let me sign a one month contract so I did a week, then contacted the regional manager and told them I wanted it for a month so she extended it for that period and billed me promptly along with a 10% discount. After my first week I got a nasty call from the... Read more

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Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.

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I have been bullied, abused, and defrauded by Enterprise Rent A Car Ireland. Don't risk ruining your holiday!

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I have rented from enterprise so many times and have always have no issues and have always had a great experience. Untel now!! I am so mad that I will I don't think I will ever try to rent from them again. I reserved a car in Barbersville WV where I just moved to. And since I don't have a major credit card and an out of state license the guy would not rent to me. I have never had a credit card other then a bank card and have rented all over the... Read more

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I got into a car accident and when choosing where to get work for body repaired I wanted to feel that I was in good hands and choose Land Rover enterprise rent a car instead of many other options for car rentals that I could have done. My insurance was going to cover a rent a car while I had work done with Range Rover. when choosing the car I was told if i did not get an SUV I would only be responsible for $2.32 cents per day which I had for 19... Read more

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While living in San Antonio, TX I used Enterprise for years without a problem. So I was particularly surprised and upset with my most recent experience in McDonough, GA. Two weeks in advance of my trip I reserved the type car I wanted. I was given the choice of a Ford Explorer or Chrysler Town & Country. I chose the Ford Explorer and was assured if that particular vehicle was not available at the time of my rental I would be given another car in... Read more

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BE AFRAID MINORITY CUSTOMERS! . "Anna" a current EMPLOYEE Manager of Enterprise Rental Car (Portland Oregon's Pine st Downton location).....uses RACSIM, DISCRIMINTORY,INFLAMMATORY, business practices, policies, procedures! "ANNA" is a CURRENT Enterprise Car Rental EMPLOYEE (Manager at Portland Oregon Pine Street Rental location). Hundreds of Enterprise RENTAL Car CUSTOMERS have both witnessed and Direct from her Read more

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So I got my rental on a Wednesday with no gas in it but that's not the issue on Friday Sept. 16 in the morning drove it on the highway it lost traction and the engine stop. Was able to pull over then it died took me three times to get it to start but the engine light was still on. Called many places no cars to exchange, call the airport cause they had the most person on the phone said it was okay then went up there wouldn't swap it out. So I... Read more

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