filters
state:
Show
city:
Show
category:
Show
product:
Show
I was in an accident with my car and as usual I used Enterprise because they pick you up and were nice to me always until this time. I am disabled and on a fixed income and I just didn't have the 100 dollars to put on a credit card so they sent me on my way without...
Read more
EnterpriseCares
EnterpriseCares

Review #1090490, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like th...

1.0
Chelsea, Massachusetts
I didn't like
  • Dishonesty and totally unecessary
#1090490
Reply to reviews
Enterprise in Clarksburg, WV provides no customer service at all. You make a reservation, show up, pay, and are forced to wait if no car is available. One guy had been waiting for 5 hrs to get a vehicle while I was there. I waited until closing before just cancelling...
Read more
EnterpriseCares
EnterpriseCares

Aqueen09, we appreciate it when customers tell us about their experiences and I assure you that it's never our intention to inconvenience our customers. We would like to spea...

1.5
#1090477
Reply to reviews
Initilally upon arrival the requested Wheel chair was not provided. Clerk did not accept my pre-regist. Or Plus status. Very unhappy disabled customer. Returned and re-rented another Vechicle. Enterprise did not return My initial deposit.after 6 days. Upon which time i...
Read more
EnterpriseCares
EnterpriseCares

Review #1089893, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to...

1.5
#1089893
Reply to reviews

Enterprise Rent A Car - They lied about returning my deposit

Enterprise Rent A Car
#1089493
1.0
Was told deposit will be returned when car was returned....they lied
Comment
Show

Enterprise Rent A Car - Deposit not returned

Enterprise Rent A Car
#1089407
1.0
Put up 150.00 deposit, was told fund will be put back when i returned car, when money wasnt put back i called, was told it takes 2 days. Why didnt they mention this before i rented car, i am sooo pissed off
Comment
Show

Enterprise Rent A Car - Insurance booked car no car available and got a car expired

Enterprise Rent A Car
#1078166
My insurance company booked me a car july 19 2017.get to place no rentals available so went back next day and was given a car was dirty.. and get outa town to find out i have expired tags no one at rental place to speak too due to closed...this has been a mess now have to try and get a new rental b4 i leave town again big inconveniences with enterprise
Comment
Show

Enterprise Rent A Car - Waiting waiting waiting

Enterprise Rent A Car
#1074302
1.0
Enterprise rental car company in North Conway NH has made us wait for our "Reserved" rental for 2 hours as there are no vehicles currently available. Why would i waste my time with this company again. They have certainly messed up my plans and ruined my vacation. *** THEM.
Comment
Show
My teenager crashed my car; car is in shop with $1,000 deductible. Insurance Company arranges a rental with Enterprise per my insurance allowances. Walk 5 blocks in the rain to pick up car; get there and a middle-aged black male is at counter with several bags speaking...
Read more
EnterpriseCares
EnterpriseCares

Cstarwinters, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. Please...

2.1
I liked
  • People from the 19th street branch
I didn't like
  • Jerks at the 7th street branch
#1089328
Reply to reviews
On 6/21/17 My parked vehicle was hit by an uninsured driver. As he had no coverage, I paid my $500 collision deductible to Great Plains Auto Body to repair the vehicle and dropped it off on 6/29/17. My insurer (Geico) had recommended Enterprise for a rental car as I...
Read more
EnterpriseCares
EnterpriseCares

Review #1086520, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I didn't like
  • Filed a hail damage claim with my insurer for existing damage
  • Vehicle was damaged
#1086520
Reply to reviews
My car transmission had blown two weeks ago so my husband and we're shopping for a new car so in the meantime we had to rent a car I went to pick up my rental they started telling me that my capital one credit car was not considered a major credit that America express...
Read more
EnterpriseCares
EnterpriseCares

Review #1086273, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.3
#1086273
Reply to reviews
I was in a rear-ended accident and Allstate helped me book a car at Enterprise in San Mateo, CA. Even before Allstate made the reservation, I told the agent that I do not want any rental that is over the $30/30 days limit. When Enterprise reservation team called me to...
Read more
EnterpriseCares
EnterpriseCares

lala1993, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

#1085657
Reply to reviews
I booked a car rental with Enterprise thru Hotwire Itinery # 4015856025 which was easy and offered great rates. I read the hotwire and enterprise rule but when it came to pick up the car, Enterprise, has their own rules and regulation each office which disqualified me...
Read more
EnterpriseCares
EnterpriseCares

N.Fonseca, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
I didn't like
  • No resolution
  • Deceiving
  • Not helpful staff
#1085571
Reply to reviews
Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
The end of June 2017 we requested online a quote for a nissan altima or similar from July 3 2017 to July 9 2017. On July 2nd 2017 my husband was contacted the assistant manager Kathryn Williams who advised my husband that we could get a free day and a free upgrade to a...
Read more
ambrosio_432000_66
ambrosio_432000_66

Chief ExecutivePamela M. NicholsonPresident and Chief Executive Officer600 Corporate Park DriveSt. Louis, MO 63105(314) 512-5000 x 2070 pamela.m.nicholson@ehi.com An Enterpris...

EnterpriseCares
EnterpriseCares

Mr. Ambrosio, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and ...

#1083294
Reply to reviews
Enterprise Rent A Car - Keep your distance from Enterprise Budapest!
I booked a car for four weeks at the Enterprise rent-a-car at Budapest Airport. When I wanted to pay, they said AmEx could not be accepted. When I told that in this case I would have to go to an other rental firm all of a sudden another device was found which "might...
Read more
EnterpriseCares
EnterpriseCares

Review #1083253, We'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation or re...

1.7
I didn't like
  • Overbilling
#1083253
Reply to reviews