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I'm following up with the regional manager again, and will also file complaints to the head office of this code of conduct issues on how to explain the agreement to further avoid any conflicts with the clients, how to deal with objections and how to explain negative...
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1.5
#1132774
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I have been a long standing frequent customer of Enterprise Rent A Car. My flight got changed to a different location and I called Enterprise at BWI to let them know I would have to drop the car off at Dulles Airport. I spoke with a rude agent named Jutiera. I was...
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EnterpriseCares
EnterpriseCares

Review #1130704, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com wit...

2.5
I didn't like
  • Lack of customer service
#1130704
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Your company is threatening arrest and demanding money from me. I BEGGED your recovery unit to report the car stolen as soon as they contacted me. I tried to report the car stolen twice but was told your company had to do it, which they didn't. Your recovery unit...
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EnterpriseCares
EnterpriseCares

Review #129541, I'm glad to hear that our representative was able to resolve this concern with you directly. If we can ever help out, please email ehiescalationscc@mailca.cust...

Skysky35
Skysky35

Recordings from your hostile recovery unit are going to be put on here next.

1.0
#1129541
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Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
Details
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Details
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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Enterprise Rent A Car - Calcutta Ohio Enterprise

Enterprise Rent A Car
#1055278
2.2
Details
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
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Enterprise Rent A Car - Customer kick off Enterprise lot police call.

Enterprise Rent A Car
#1048510
On 5-11-2017 at the Jonesbro Rd Union City location at 215pm. Video speaks shows no reason for me to be treated in a bad matter. Police arrived to only they said was very bad person. Have video tape showing manger act really bad lie on tape and call police.
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I’m visiting Orange County CA from Texas to see my dad who’s in hospital. I’m staying at my sister’s on Antonio Rd at Rancho Santa Margarita CA, close to the Enterprise location from whom I decided to rent a car. All aspects of their customers service has been...
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EnterpriseCares
EnterpriseCares

Review #1129215, thanks for taking the time to share your great rental experience with us! We'll be sure to pass this compliment along to Garik and the team there. See you ne...

#1129215
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Please be careful at Weston Fl. They can careless if your handicap. They refused to take me home after showing them my disability card 1 was there before closing then at 6:00 they lock the door. Then they said once they lock the doors they can not drive anymore home....
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EnterpriseCares
EnterpriseCares

Review #1129132, I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.cust...

#1129132
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So on 11/8/2017 my self and my go in to rent a car, during the transaction they state that im on the no rent notice, (I have rented from them before and have done commercial business with them) So the lady helping me (Danielle) in a loud voice begins talking to us like...
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EnterpriseCares
EnterpriseCares

Review #1128386, I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further about your experience. Please email ehiesc...

1.0
I didn't like
  • Rep was rude and condensending
#1128386
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EnterpriseCares Oct 27 glen007, we appreciate it when customers tell us about their experiences.I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with...
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Anonymous
Glen Wilson

Glen WilsonEnterprise Rent-A-Car at 2831 N. Federal Highway, Pompano Beach Florida. Matt the manger is the worst person I ever spoken to I had a Truck that was Rented. I have...

1.0
#1127142
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On 11/2/2017,we tried to rent a car from Enterprise in Red Bluff, California. After several attempts were made to understand why they had to have our credit card, with a hold of $50.00,and if the insurance company didn't up date info. to them, they could also charge us...
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EnterpriseCares
EnterpriseCares

Review #1125212, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
I didn't like
  • I would never use it
  • I would never use it ever
  • Rude people
#1125212
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today nov 1 2017: I am an avis/budget employee and I have been having an issue with an employee that works in the next booth from me at the twed new haven airport. he got involved in an issue that me and my co worker were having and his name was included in a write up...
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EnterpriseCares
EnterpriseCares

Review #1124575, the Social Media Team is happy to pass your comments along to our Tweed New Haven upper management team. Please email ehiescalationscc@mailca.custhelp.com wi...

#1124575
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Evidently, when you call to reserve a car and receive an email confirmation...this is merely a suggestion. Sure doesn't mean the location will have the car you reserved. But at least they let you know it wasn't their fault. I could wait an hour or two, or take a pick...
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EnterpriseCares
EnterpriseCares

anonymous Review #1123574, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We wou...

2.0
#1123574
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