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Although I made prior telephone reservations for my rental, the manager at the Fordham Road location in the Bronx, did not honor it. Furthermore, he ILLEGALLY asked the nature of my disability. I had to return the next day with additional paystubs and utility bills,...
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EnterpriseCares
EnterpriseCares

ElleJaye, Weve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com...

2.6
#1074336
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During a routine car rental at a branch I have been using weekly for business travel over the past year I encounter a new employee, large black gentlemen who became very agitated when i pointed out a couple scratches on the car i was going to rent. He immediately...
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EnterpriseCares
EnterpriseCares

Review #1072429, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

3.5
I didn't like
  • Not helpful staff
#1072429
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The company I work with has a business account with Enterprise. I oversee all rentals and recently one of our employees returned a vehicle that had a dent. We use our own insurance company so we must submit a copy of rental agreement along with the the damage report....
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EnterpriseCares
EnterpriseCares

Review #1070668, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

#1070668
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Enterprise Rent A Car - Waiting waiting waiting

Enterprise Rent A Car
#1074302
1.0
Enterprise rental car company in North Conway NH has made us wait for our "Reserved" rental for 2 hours as there are no vehicles currently available. Why would i waste my time with this company again. They have certainly messed up my plans and ruined my vacation. *** THEM.
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Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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Enterprise Rent A Car - Horrible customer service

Enterprise Rent A Car
#1058001
1.9
Booked about a month ahead. Called in a couple days before my vacation to verify. The lady at the airport was very short and rude. She was so impatient as i was in a middle of a question, she hung up assuming i was done. There was no confirming i was done and i had to call back. I finally decided to cancel my rental and book with someone else
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Just recently I tried to rent a vehicle through enterprise, I was told I couldn't due to me being on the do not rent list. I asked why? I was told I had to call the branch I last rented, when I did I was told because I let someone else return the vehicle!! Mind you I...
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EnterpriseCares
EnterpriseCares

jkwhite85_90, Weve noted your comments and we would like to have the opportunity to speak with you about this. Please send us a detailed email to ehiescalationscc@mailca.custh...

4.3
#1070354
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I had reserved a mid size car from 4665 N Braeswood Houston Tx 77096. Instead I was given a Compact / Economy. When the Enterprise rep showed me the car, I recognized almost immediately that this was a small car. The insult was that she blatantly lied and said it was a...
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Anonymous
Anonymous

The situation was made right by the assistant manager! Although she was the same lady that had given me the car, and maybe felt embarrassed and thought best to apologize as a...

EnterpriseCares
EnterpriseCares

Lucy, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Texas Regional management and our team a...

#1069295
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Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
I rented a car from Enterprise Rent-A-Car satelitte office located at 9210 N. Cave Creek Rd, in Phoenix Arizona on June 22, 2017. On June 23rd, 2017 I returned my rental to their office. As always, I paid with my debit card. In using my debit card, I had to pay a...
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EnterpriseCares
EnterpriseCares

Mr. Gerwin, Thank you for your feedback. I have emailed a copy of your final charges to the email address on file. You should be receiving that information shortly. I see t...

1.0
I liked
  • Fact they picked me up
  • Dunlap ave location was perfect
  • Standard of car was good and clean
I didn't like
  • Service
  • 9210 n cave creek rd loc doing shady stuff behind the scenes
  • Not owning up to an error on their accounting
#1068263
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Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise
Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise
We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels were stolen between Monday night or Tuesday morning, yet the manager did not contact me...
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EnterpriseCares
EnterpriseCares

Review #1067103, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
#1067103
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Police keep my drivers license so i had to use my old one because Enterpise hinds there racism im just following the rules of racism and white supremacy. I rented cars in the past Im Disabled hurting in pain from an accident it hurts me to get in and ouf of cars. I...
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EnterpriseCares
EnterpriseCares

Review #1065511, Weve noted your comments and would like to speak with you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental offic...

#1065511
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i have been a loyal customer for 15 years. as in the past i called today to rent a vehicle for my vacation. only this time to find it would cost me a minimum of $500.00 more because you no longer offer unlimited milage. As of now and for anyone i can talk to ,you will...
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EnterpriseCares
EnterpriseCares

Review #1065248, we'd like the chance to help you and turn this around. Please email ehiescalationscc@mailca.custhelp.com with the full details, include your contact telephone...

Anonymous
bout time

yea! Said perfectly!

1.0
#1065248
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The price quoted and sent via a confirmation exceeded my expectations when it came time to pay. The amount was more the double. Today I got a bill for $11.50 which is for a toll charge. They want a receipt to prove I paid the toll. Why would I get a precept for a toll...
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EnterpriseCares
EnterpriseCares

Review #1064816, we'd like the chance to help you and turn this around.Please email ehiescalationscc@mailca.custhelp.com with the full details, include your contact telephone,...

#1064816
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