Enterprise Rent A CarComplaints and Reviews

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1.8 Based on 396 reviews
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  • Customers like
    • Location 12
    • Friendly agents 10
    • Price 7
  • Customers don't like
    • Customer service 33
    • Added charges 14
    • Service 14

I had the WORST experience EVER renting a car with Enterprise. I made a reservation on Oct 26 for pick up Nov. 23. I arrived at the Enterprise location located at 999 S. State Rd. 7 at 7:30AM only to be told they had no vans available (which I reserved). I was told they didn't even had a car available. Needless to say I was PISSED!!! This was for Thanksgiving!!. Not only did they tell me they didn't have any cars, they ran a charge of over $500... Read more

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When agreeing a customer can pay the deposit on a credit card and pay the rest on debit it would be nice for ur rep to explain that only specific locations do that not all! Your company has officially ruined my weekend. Ive rented plenty of cars from enterprise but this will be my last. No sympathy or understanding from the company only offered me a ride to my location which doesnt help at all since it is not my finally destination. Read more

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MAKE SURE THE CAR IS CLEAN AND TAKE PICTURES BEFORE YOU LEAVE THE PARKING LOT!!!!!! I was in an accident and my car was in the shop for repairs... the lady's (that hit me) insurance put me in a rental for a whole month while my car was being fixed! When I went to pick up the car it was dirty... the sales man told me they don't wash them during the winter because the locks freeze... I thought it was lame but accepted the fact and left... (first... Read more

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Made reservation with Enterprise a few weeks prior to 11/18/16 for a 10 day rental at Naval Station Great Lakes, IL with Enterprise employee Christopher J. Jordan (confirmation # 64JQLF) for a Compact automobile. On 11/16/16 (Thursday), I called the number provided (847) 473-5062 and talked to a representative named "Phil" to confirm my reservation. He assured me my request still existed and I would have a "Compact" vehicle as I requested. When... Read more

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i had a problem with a vehicle rented from high st. office in lexington, ky. i called them and they had nothing to replace it with so i went to the nicholasville rd. location. while renting the second car i told the rep about the problem and that i was so worried about it that i was going to have someone else drive the first vehicle back to where i got it. the rep wrote it up that i was letting someone else drive the first vehicle and put me on... Read more

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I rented a car at the 10th street location i Delray Beach FL. and was given a car that reeked of smoke, was in a hurry to get to work so i could not returned. I called various Enterprise locations and could not get a replacement When i took the car back my dad ask to speak to the manager, He ask what agent rented the car and said he was busy then he asked another agent to close his door. The agent went to the car and came back saying she did not... Read more

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Our car reservation clearly stated that the TIRE CHAINS - SPECIAL EQUIPMENT were INCLUDED in the rate. After returning the car in Rome, Italy and after several complaints, calls and emails to both the US office and the one in Italy, all refused to acknowledge that the snow chains were included in the rate and charged our card. EVEN WITH EVERYTHING IN WRITING. Pitiful company, deceitful, terrible business practice, customer service useless. Never... Read more

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In July of 2016, we traveled to Traverse City, Michigan and attempted to rent a car from Enterprise Rent A Car. We were told there were no cars available at the airport, wasted 2 hours and spent 2 taxi fares driving back and forth, and were finally able to return to the airport to get a rental car from Enterprise Rent A Car where there were dozens on the lot. When we returned home I called to complain and we were awarded a free day car rental... Read more

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We rented a car from Enterprise Lake Forest when our car was being repaired from being in an accident. We told the Enterprise employee our insurance companies name and asked them what car could we rent that compares to our Acura TSX. They told us that our car was a luxury car and told us the rate the insurance company pays is $69 a day so we rented it for 5 days and submitted our receipt to the insurance company and found out our Acura TSX only... Read more

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I rented a car form this location on December 1st, 2016. The car had just been used by someone who apparently was a chain smoker. The agent open all the windows in the car before letting me get to the car. I left the location and got onto the highway. Even with all the windows wide open, I sensed that it smelled bad but I was in too much of a hurry to go back. I also had gone to the highway as the location is right on a highway. Closing the... Read more

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