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On 6/21/17 My parked vehicle was hit by an uninsured driver. As he had no coverage, I paid my $500 collision deductible to Great Plains Auto Body to repair the vehicle and dropped it off on 6/29/17. My insurer (Geico) had recommended Enterprise for a rental car as I...
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EnterpriseCares
EnterpriseCares

Review #1086520, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I didn't like
  • Filed a hail damage claim with my insurer for existing damage
  • Vehicle was damaged
#1086520
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My car transmission had blown two weeks ago so my husband and we're shopping for a new car so in the meantime we had to rent a car I went to pick up my rental they started telling me that my capital one credit car was not considered a major credit that America express...
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EnterpriseCares
EnterpriseCares

Review #1086273, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.3
#1086273
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I was in a rear-ended accident and Allstate helped me book a car at Enterprise in San Mateo, CA. Even before Allstate made the reservation, I told the agent that I do not want any rental that is over the $30/30 days limit. When Enterprise reservation team called me to...
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EnterpriseCares
EnterpriseCares

lala1993, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

#1085657
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Enterprise Rent A Car - Insurance booked car no car available and got a car expired

Enterprise Rent A Car
#1078166
My insurance company booked me a car july 19 2017.get to place no rentals available so went back next day and was given a car was dirty.. and get outa town to find out i have expired tags no one at rental place to speak too due to closed...this has been a mess now have to try and get a new rental b4 i leave town again big inconveniences with enterprise
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Enterprise Rent A Car - Waiting waiting waiting

Enterprise Rent A Car
#1074302
1.0
Enterprise rental car company in North Conway NH has made us wait for our "Reserved" rental for 2 hours as there are no vehicles currently available. Why would i waste my time with this company again. They have certainly messed up my plans and ruined my vacation. *** THEM.
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Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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I booked a car rental with Enterprise thru Hotwire Itinery # 4015856025 which was easy and offered great rates. I read the hotwire and enterprise rule but when it came to pick up the car, Enterprise, has their own rules and regulation each office which disqualified me...
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EnterpriseCares
EnterpriseCares

N.Fonseca, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
I didn't like
  • No resolution
  • Deceiving
  • Not helpful staff
#1085571
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Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
The end of June 2017 we requested online a quote for a nissan altima or similar from July 3 2017 to July 9 2017. On July 2nd 2017 my husband was contacted the assistant manager Kathryn Williams who advised my husband that we could get a free day and a free upgrade to a...
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ambrosio_432000_66
ambrosio_432000_66

Chief ExecutivePamela M. NicholsonPresident and Chief Executive Officer600 Corporate Park DriveSt. Louis, MO 63105(314) 512-5000 x 2070 pamela.m.nicholson@ehi.com An Enterpris...

EnterpriseCares
EnterpriseCares

Mr. Ambrosio, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and ...

#1083294
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Enterprise Rent A Car - Keep your distance from Enterprise Budapest!
I booked a car for four weeks at the Enterprise rent-a-car at Budapest Airport. When I wanted to pay, they said AmEx could not be accepted. When I told that in this case I would have to go to an other rental firm all of a sudden another device was found which "might...
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EnterpriseCares
EnterpriseCares

Review #1083253, We'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation or re...

1.7
I didn't like
  • Overbilling
#1083253
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Booked to Detroit through Rentacar.com and they had us picking up a car over a half hour from from the Detroit airport. Called and the representatives from both RentaCar and National were clueless as how to get us a car at the airport even though they have a service...
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EnterpriseCares
EnterpriseCares

pahogg, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

1.3
#1079668
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Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
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Although I made prior telephone reservations for my rental, the manager at the Fordham Road location in the Bronx, did not honor it. Furthermore, he ILLEGALLY asked the nature of my disability. I had to return the next day with additional paystubs and utility bills,...
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EnterpriseCares
EnterpriseCares

ElleJaye, Weve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com...

2.4
#1074336
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During a routine car rental at a branch I have been using weekly for business travel over the past year I encounter a new employee, large black gentlemen who became very agitated when i pointed out a couple scratches on the car i was going to rent. He immediately...
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EnterpriseCares
EnterpriseCares

Review #1072429, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

3.5
I didn't like
  • Not helpful staff
#1072429
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