Enterprise Rent A CarComplaints and Reviews

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1.8 Based on 426 reviews
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  • Customers like
    • Location 12
    • Friendly agents 10
    • Price 7
  • Customers don't like
    • Customer service 34
    • Added charges 14
    • Service 14

I only have a question can i rent a car with a money order because i was in an sccident before and i had to give them 50.00 and they accepted the money order just want to know. Read more

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Suspendisse enim turpis, dictum sed, iaculis a, condimentum nec, nisi. Pellentesque auctor neque nec urna. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos hymenaeos. Praesent blandit laoreet nibh. Donec interdum, metus et hendrerit aliquet, dolor diam sagittis ligula, eget egestas libero turpis vel mi. Fusce a quam. Curabitur blandit mollis lacus. Fusce vulputate eleifend sapien. Vestibulum suscipit nulla quis... Read more

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Dan was the person who was supposed to be manning this branch and he was not present oak brook terrace branch at the start time of my reservation, which was 1:30. I waited until 2:30pm for dan to arrive at the branch to rent me the vehicle. First he complained about having to drive to that branch to rent me the car, and then he complained that I didn't call the branch to confirm the reservation. Dan said that this branch location was not... Read more

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Damage was done to personal vechile at Spfld Illinois location and was given phone number to manager Ryan Nicholson who cannot return my phone calls or email.

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Sir, I am a 100 percent disabled veteran. When I arrived at the Miami airport after an overnight flight from LAX, I was told by your employees that I had cancelled my reservation for a car at a stated price. All of my paper work for this rental was in order and I had verified the reservation a couple of days before. The rental had been fully paid in advance. No one could tell me when the cancellation had occurred.. I don't wonder because I never... Read more

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I rented a sonata on feb. 3, 2017 and had a pickup from my house to their location. Staff was courteous and was very satisfied with service to this point. I returned the sonata on Feb. 9, 2017 around 11:30 am and removed my wallet to pay with my credit card on file and after the agent checked out the car all ok I signed the e-mail bill and asked if I could get a drop off to my residence in van nuys. I was told a van was leaving right away and to... Read more

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Didn't have to wait long for a car. When I went to go grab a car one of their employees helped me pick it out. He was very friendly and asked me questions about what kind of cars I like to drive. I (knowing nothing about cars) was very anxious I was going to get a dud but the car he helped me select was great. It was sleek, up to date, had rear camera and all the newest features. There was a little bit of a hold up at the end. When I went to... Read more

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Colorado Springs CO We were in a wreck on Thanksgiving 2016 & went through enterprise because that is who USAA recommended. USAA gave the approval to Enterprise for direct billing but because of incompetence on Enterprise's part our credit card was charged instead of USAA. Enterprise did not call to say we didn't get the authorization they just charged our credit card! When I called to get it corrected I was told I'd get a call back that day,... Read more

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Enterprise rent a car Etobicoke store . They charge me for more 4 days rent car after I back to my country. They told me the computer can not work out the final charge when I return car. I try to cotact them for this wrong charge but failed. They are not worth to be trusted for the customer. I will try all my efforts to declare their dirty behavior. YenJia Hwang +86-13584849648 driver licence : 0298825 Read more

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I picked up my rental from Enterprise on a Friday afternoon to travel on a weekend college visit with my daughter. The car that was given to me had a funny smell to it, like shampoo and smoke mixed together. I thought it was odd, but the car was non-smoking, so I did not think much of it. Until I picked my daughter up, and the first thing she said to me was why did I get a car that someone smoked in. I took the car back to Enterprise where they... Read more

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