Anonymous
map-marker Arlington, Virginia

To install XM radio

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I have a account with Sirius XM radio. I dont understand stand why should pay for XM radio. When I paid less than what enterprise rent car I offer. Its a ripoff.
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User's recommendation: I believe why should enterprise rent car charge for XM radio if you have an account with Sirus radio it’s not right.

1 comment
Enterprise C Ufe

Thank you for your feedback. If you’d like to discuss this further, please email: Care(AT)Enterprise(DOT)com with your rental location, rental agreement number, contact information and the details of your experience so we can assist. Thank you, Chad

Anonymous
map-marker Baltimore, Maryland

Rental car keys Lost and found

I lost the rental car key. Had to get car towed to BWI Enterprise Rental Service. Found key and wanted to return key before they had to make another copy. How can I do that after I was charged 250.00 for replacement key?
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1 comment
Enterprise C Ufe

We would like to investigate this further but need some more information. Please email care(AT)enterprise(DOT)com with your contact information, your reservation or rental agreement number and all the details of your experience.

Thanks. – Chad

Miranda Wensil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Renting cars that are illegal, wrongful court convictions, and loss of employment due to NCDMV records related to such..

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Updated by user Oct 18, 2022

It HASN'T!!!

Updated by user Oct 18, 2022

No this hasn't been resolved! These idiots really are just what I stated, idiots. But it's ok because my attorneys will handle the rest from here!

Original review Sep 08, 2022
I WAS a very good customer for Enterprise and initially used points to get a rental car for 2 days. I was only required to pay deposit, waiver fees, and extras.

The night after renting the car I was pulled on my way to work and issued 3 citations for the ILLEGAL car, I also didn't get to proceed to work that night after being ordered to park the car immediately, I lost my client for good because of that nights no-show, and eventually received criminal charges due to their screw ups! After speaking to manager at local office, I assumed everything would be taken care of by ENTERPRISE, for my upcoming court dates. I was promised they would pay the fines, go with me to magistrate and have my name removed because it wasn't my vehicle, give my deposit back, give me a weeks free LEGAL car, and take responsibility for their screw ups! Well needless to say, I didn't get the weeks free rental, they also charged me for the 2 days I initially reserved with points to get those 2 days free, they told me they would go to court and they would work with me until these issues were resolved, and they would reimburse me for my lost wages...

NOT ONE of those things happened! Not only did I lose that nights wages, and eventually that client, I incurred 3 criminal traffic charges on my record, ENTERPRISE did not go to court!! And then someone from the "NEW" management team at that same office, ILLEGALLY went under my name for that county and paid the fine 5 months later!!! Which is ILLEGAL for them to act as though they were me paying the fine!

Which also applies ADMISSION OF GUILT on my behalf!! I was in training to work for and had the job, working for the UNITED STATES POST OFFICE!!! Which I also lost due to charges on my driving record!!! I WILL AND I PROMISE THAT IF IT TAKES ME TO MY DEATH BED, ENTERPRISE WILL BE OUT OF BUSINESS!

I AM SEEKING HELP IN THIS MATTER AS WE SPEAK AND I AM DISGUSTED BY ENTERPRISE, THEIR SO CALLED COMPASSION FOR CUSTOMERS, AND THEIR ABILITY TO ILLEGALLY COST SOMEONE ELSES RIGHT TO WORK AND THEIR LIVELIHOOD!!! HOW DARE YOU ENTERPRISE!!!
View full review
Loss:
$999999
Cons:
  • All

Preferred solution: My life back!

User's recommendation: Don't rent!!!

3 comments
Guest

What specifically were the three citations for?

Miranda Wensil
reply icon Replying to comment of Guest-2252643

I've already submitted that information to that web address about 25 times! No one and I mean NO ONE from Enterprise has called, emailed, or shown that they give a rats *** about my situation and the problems they have caused me and my family!

The citations were for the rental car Enterprise put me in. Including illegal/expired tags, the vehicle was not registered, the vehicle had not been inspected since 2021. I was pulled in 2022..

Then since noone ever did meet me as they promised at the courthouse, I was also finally charged with a failure to appear or a admission of guilt by paying the fines online under my name which a branch manager did without my knowledge and I told them beforehand do not do anything like that and do not pay any fines until we have talked and made an agreement or we have talked and figured out the right way to go about doing this! They didn't even wait she just got my name and once I see they have found the citation and I sent them a copy of the citation and the the report of being pulled over they just went online under my name and paid it which is an admission of guild on my behalf and I'm not guilty you guys are!

Enterprise C Ufe

Hello, we would like to look into this further but need some more information. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience.

Thanks. – Chad

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Mallory C Vnf

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Verified Reviewer

Took money without cause

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I had a rental through my insurance company while some damages were being repaired to my vehicle. While in the rental the vehicle was totaled by no fault of my own.

She was cited and her insurance admitted fault immediately. Enterprise added the $500 for my deductible almost a month later after it had been pending and then removed. They were aware of the accident immediately, I had gotten them the police report showing liability, and had kept in contact with them throughout the entire process. A month after the accident when they added it back to my card I found out that Enterprise never called her insurance to verify liability, they simply charged me for it.

I have literally called them 11 times and have spent hours on the phone attempting to get this resolved. Last week the woman finally called and verified liability and promised me my money back.

I still do not have it back. Calling them does nothing.

View full review
Loss:
$500

Preferred solution: Full refund

1 comment
Enterprise C Ufe

Thanks for reaching out about this matter, Mallory. I regret the inconvenience this has caused.

If you could please email Care(AT)Enterprise(DOT)com with the rental location, rental agreement number, your contact information and all of the details, we would like to look into this further.

We look forward to hearing from you. –Chris R.

Kizzy A Syx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marianna, Florida

Put in don’t rent list for no apparent reason

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Put on dnt rent list for something that was not my fault a big misunderstanding and no phone calls to try to resolve the issue from anyone
View full review
Loss:
$300
Pros:
  • Nice cars for rentals
Cons:
  • Dnt listen are cell u back in a manner of time

Preferred solution: Remove from don’t rent list and discount

User's recommendation: Stay away

1 comment
Enterprise C Ufe

Thank you for your comments. If you’d like to discuss this further, please email Care(AT)Enterprise(DOT)com with your rental location, full name, contact phone information and the details of your experience so we can assist. Thank you, Chad

Miranda Wensil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kannapolis, North Carolina

Deceitful, negligent, illegal business

The night after renting the car I was pulled on my way to work and issued 3 citations for the ILLEGAL car, I also didn't get to proceed to work that night after being ordered to park the car immediately, I lost my client for good because of that nights no-show, and eventually received criminal charges due to their screw ups! After speaking to manager at local office, I assumed everything would be taken care of by ENTERPRISE, for my upcoming court dates.

I was promised they would pay the fines, go with me to magistrate and have my name removed because it wasn't my vehicle, give my deposit back, give me a weeks free LEGAL car, and take responsibility for their screw ups! Well needless to say, I didn't get the weeks free rental, they also charged me for the 2 days I initially reserved with points to get those 2 days free, they told me they would go to court and they would work with me until these issues were resolved, and they would reimburse me for my lost wages...

NOT ONE of those things happened! Not only did I lose that nights wages, and eventually that client, I incurred 3 criminal traffic charges on my record, ENTERPRISE did not go to court!! And then someone from the "NEW" management team at that same office, ILLEGALLY went under my name for that county and paid the fine 5 months later!!!

Which is ILLEGAL for them to act as though they were me paying the fine!

Which also applies ADMISSION OF GUILT on my behalf!! I was in training to work for and had the job, working for the UNITED STATES POST OFFICE!!! Which I also lost due to charges on my driving record!!!

I WILL AND I PROMISE THAT IF IT TAKES ME TO MY DEATH BED, ENTERPRISE WILL BE OUT OF BUSINESS!

I AM SEEKING HELP IN THIS MATTER AS WE SPEAK AND I AM DISGUSTED BY ENTERPRISE, THEIR SO CALLED COMPASSION FOR CUSTOMERS, AND THEIR ABILITY TO ILLEGALLY COST SOMEONE ELSES RIGHT TO WORK AND THEIR LIVELIHOOD!!! HOW DARE YOU ENTERPRISE!!!

View full review

User's recommendation: Don't do it!

1 comment
Enterprise C Ufe

Hi Miranda, we would like to know more about your experience so we can help. Please email Care(AT)Enteprise(DOT)com and include the rental location, rental agreement or reservation number and your contact information.

Thank you. – Chad

Jannice Hyg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Patchogue, New York

This company will threaten you via text

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Enterprise Rent A Car - This company will threaten you via text
Enterprise Rent A Car - This company will threaten you via text - Image 2
Enterprise Rent A Car - This company will threaten you via text - Image 3
Enterprise Rent A Car - This company will threaten you via text - Image 4
Enterprise Rent A Car - This company will threaten you via text - Image 5

I am a female and I was actually threatened via text at 8:27pm. I honestly fear for my safety, I could not believe what I was reading in this text.

Its as clear as day bring the car back or else threats. We are still in the middle of a pandemic, Babies cant get formula yet my car part is going to make here faster then baby food, yea right. There was zero understanding on these peoples part. Don't even get me started on the condition of the car :had to put oil in, change the battery on the fob, put windshield wiper fluid in, the interior was a MESS.

They deep clean after each person YEAAAA RIGHT. Ladies be very careful when dealing with these people

Best of luck to you all during these extremely hard times, Enterprise only cares about the ALMIGHTY DOLLAR!

View full review

User's recommendation: Run far far away call any other rental company but ENTERPRISE

3 comments
Enterprise C Ufe

Jannice Hyg, we would be happy to review this with you directly. At your convenience, please email care(AT)enterprise{DOT}com with your contact information, reservation or rental agreement number, the information above and any additional details.

Thank you for your feedback. - Carol H.

Guest

SOUNDS LIKE THIS CUSTOMER JUST NEEDS TO GO PAY THE RENTAL COMPANY AS PER THE AGREEMENT iM SURE SHE SIGNED.. THERES NO THREAT HERE..

Guest
reply icon Replying to comment of Guest-2192297

The person who commented must work for enterprise

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John B Twa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Midlothian, Virginia

Illegal charge on my bank card

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Enterprise Rent A Car - Illegal charge on my bank card
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Enterprise Rent A Car - Illegal charge on my bank card - Image 3
Got in an accident it was the other person's fault they demanded I come pay them 500.00 for my deductible they wanted to use my insurance when the other insurance company called them and made arrangements to pay for everything very un proffessional I feel like they were trying to rob me even ran my bank card without authorization really poor service.dont rent from them
View full review

Preferred solution: Apology

2 comments
Guest

If you did not buy Enterprise’s insurance and opted to use your own, your first responsibility is to repay Enterprise. Now it is up to you and your insurance company to settle with the other party.

Enterprise has every right to make demands on you.

They can demand payment for damages. It is your problem to wait and fight for reimbursement from the other insurance company.

Enterprise C Ufe

John B Twa, we appreciate your review. All damage claims are handled by our Damage Recovery Unit.

Please contact that team directly at one-eight, six, six-three hundred-three, two, three, nine or by email at CustomerClaimConcern(AT)ehi{DOT}com.

Thank you! – Carol H.

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Chad B Cev

Poor management

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Been impossible to reach anyone to resolve issue before closing hours. Management lady just laughed and was rude. Didnt care that I had a reservation and was returning customer
View full review
Pros:
  • Only rental place in paso robles ca
Cons:
  • Only rental place in paso robles
2 comments
Guest

What was the issue?

Enterprise C Ufe
reply icon Replying to comment of Guest-2272955

Thanks for your comments, Chad. We would like to learn more so we can address your concerns.

Please email Care(AT)Enterprise(DOT)com with your rental location, reservation number, contact information and the details of your experience so we can assist. Thank you, Chad

View more comments (1)
Pam J Yum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There is still an outstanding issue, and no one will get back to us.

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*Before I start the conversation below, I am using National as the complaint, but I understand that Enterprise is the parent company.

*My husband, who has a National Emerald car service, rented a car in Arizona and while there, a rock hit the windshield.

*Our insurance company took a very long time to pay the claim for the broken windshield.

*National or Enterprise sent it to their collections department and my husband got notified of this.

*He told them that he would call our insurance agent. Again, it took a long time to process the claim.

*He again was called by the collections department.

He again asked the insurance agent to pay the claim.

*Finally, he got notification from the insurance agent and a letter from the collections department saying that the claim had been paid.

*Two days before our trip to Puerto Rico, my husband tried to rent a car for another trip in May and was told that he had an outstanding claim, and he was blocked from car rental.

*He called customer service at National and was told that he was blocked by Collections. He said he had a letter and, by now, an email (I believe from the insurance company saying the claim had been paid) saying that he was freed from the claim. The Customer Service rep was not helpful at all and was really rather rude as she told him she could do nothing for him, and he would have to call the Collections Department on Monday morning. She said she was putting in a request for a manager to call him, but she said that the possibility that some manager would call was slim (it was on a Saturday).

The first disagreement: why didn't the customer service rep try to resolve the problem? They should be empowered to get rid of a block if the letter stating he didn't have an open claim could have been emailed to her by my husband. She did tell him that he would be blocked from our reservation in Puerto Rico, which was Sunday. Therefore, he would NOT have known about it if he hadn't asked outright if he had a rental car there.

We would have found out in Puerto Rico as we are trying to get a car!

*We found that we could rent a car under my name. Carlos in Puerto Rico was extremely helpful. His calm and intelligent manner helped us to get a car. We sing high praise for his help as the LOCAL representative in Puerto Rico.

He and another lady mentioned below are the only reason why there are two stars on the review.

*On Monday morning from Puerto Rico where we were supposed to be having fun on our vacation, he called the Collections Department and was told that he was supposed to request that the block be lifted, again, in not so polite a conversation. WHAT?! 2nd disagreement: the left hand doesn't know what the right hand is doing. He had a letter stating that the claim had been paid.

Why would HE need to tell anyone in Collections and put in a request that a block be removed? Isn't the Emerald club membership worth anything?

*He asked that the manager of the Collections Department to call him maybe 3-4 times. We found out the Collections Manager was with his wife in the hospital for a serious issue. 3rd disagreement: Does not National have other people covering the issues that arise while the Collection manager was out?

He finally did contact us, and he removed the block on my husband's account. But not before my husband made numerous calls to customer service trying to get some satisfaction on the block because he couldn't talk to any manager.

*He called again to ask for reimbursement for the points on his Emerald Club membership. He wanted to complain about managers not getting back to him when the customer service representatives continued to use smoke and mirrors so he wouldn't be talking to a manager higher up the ladder.

*In the meantime, since I was on the car by myself, he wanted to get his name on the rental in Puerto Rico and was told he would have to come to the airport 45 minutes away one-way to get his name on the agreement. He said that it wasn't going to happen and could they do anything.

After a few calls, after he followed up again and again, a nice woman by the name Yaliiz, another LOCAL rep in Puerto Rico said she didn't know why the other reps didn't tell us that the spouse is automatically covered on the rental agreement and that he didn't have to sign as another driver. 4th disagreement: why can't the people all have the same instructions for rental participants?

*After we got home, my husband has talked to two representatives to try and get points back on his account AND to have the full trip amount reimbursed to us for the countless time and the anxiety of uncertainty that it took for my husband to just get the block removed. These reps said that they would have a manager get back to him.

*We are still awaiting a call from a manager to get this resolved. Again, he will be calling into National for discussion on this matter.

*This has been a nightmare.

We have never gotten calls from managers who could resolve the issues, only promises that a manager would call. It ruined our vacation for the first 3 days trying to work out details.

It has been a source of anger and disappointment, time after time, that my husband and I cannot get resolution to this. Furthermore, it's as if the requests of my husband and me have gone into dead air and no one will respond because they simply don't care about their customer service and/or the whole company is a mess.

*What can we do to talk to a live manager and get some satisfaction for this abhorrent behavior?

View full review
Pros:
  • Enterprise local reps were fantastic
Cons:
  • See content of issue

Preferred solution: Full refund

4 comments
Enterprise C Ufe

1-86*-300-three two three nine or by email at CustomerClaimConcern(AT)ehi(DOT)com. Thank you! – Carol

Enterprise C Ufe

Pam J Yum, please have your husband reach out to our Claims team at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol H.

Guest

First of all you do not deserve a refund because you were given a rental car for the time promised. I am wondering why you aren’t furious with your insurance company.

They are the ones that dropped the ball on you. That rental car sat there, unable to generate income for probably 90+ days due to your insurance company.

Pam J Yum
reply icon Replying to comment of Guest-2157563

You are right, we were not happy with the insurance company for taking so long but that is not the issue. The issue is the total lack of communication and refusal to get back to us from National.

It caused anxiety and frustration. But you wouldn't know that because it didn't happen to you, it happened to us. You don't know how many phone calls we made, promises that were never fulfilled, and the overall apathy or lack of concern from the management. They fixed their vehicle, I am pretty sure, so the lack of income is not an issue.

They were waiting to be reimbursed from the insurance company.

I am really glad you commented because it further gave me an opportunity to add more to this complaint. Thank you.

View more comments (3)
Darnell F Gcl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Fulton, Georgia

Broken Rentals - No one will help us

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Hello,

We rented two vans, 15 and 12 passenger, on Tuesday from Buena Park, CA. We took a road trip to Atlanta, GA but on our way one of the vans broke down on Tuesday evening.

We were to be in Atlanta on Thursday. When we spoke with road side assistance they stated to go to the airport and exchange the vehicle on Thursday. Mind you this whole time we are unable to turn the vehicle off because it will not start without being jumped. We had to go to the store and buy cables in order to carrier with us on the trip.

This also burns extra gas because we are unable to turn the vehicle off. When we got to Atlanta Airport location we were told "we don't deal with road side assistance." What kind of customer service is that? We also given the option to take the case for repairs ourselves. We don't work for enterprises so why should we have to do this?

We asked to swap out the vehicle for two cars to accommodate our group and they said no. I then called road side assistance back and they informed me to go back to the airport because they escalated the call. So my husband goes back and they were told "you were told we can't help you. You need to leave the premises immediately." This was told to them by Mikalyla and Deon.

(not sure if I spelled their names correctly) So we call road side assistance back and we are told we need to wait for a case manager to call us. I then call or attempted to call corporate office and was told they are closed at 3:45pm central time when the recording says 5pm. Then I finally get through to someone who was very rude and said your option is to go to complete firestone and get the car repaired. Again this shouldn't be our responsibility.

Mind you the whole time I have tried to contact all 9 enterprises in Atlanta and not one picked up the phone. We paid over $2000 for these rentals and I will not sit back and let this happen. Shouldn't these vehicles be serviced? I understand that things happen that are not in your control, but the treatment that we have received is totally uncalled for and unprofessional.

I am sure the calls are recorded please feel free to listen to them. My husband went to Atlanta with his church group and they weren't even able to attend Thursday events or Friday morning evets due to car issues. And please explain to me how they are supposed to get back to California in a car that is not in correct mechanical shape? My husbands info is below.

You can see the call logs and trail of the history what has transpired. I would like to know what enterprise will be doing for us to rectify this horrible situation.

I also contacted our local branch and was told there is nothing they can do since the vehicle is in Atlanta and he is unsure why we were asked to contact them.

As of now I have still not heard from a case manager and/or a regional manager like I was told. Currently my husband is in Atlanta and doesn't feel safe to drive home Sunday to California.

.

My husband's name is DF

View full review
Loss:
$4000

Preferred solution: Full refund

1 comment
Enterprise C Ufe

Darnell, I am disappointed to hear about this experience. We’d like to help address this further.

Please email Care(AT)Enterprise(DOT)com with the location of rental, rental agreement number, your contact information and the details of your concern so we can look into this more closely.

Thank you! –Chris R.

Anonymous
map-marker Ohiopyle, Pennsylvania

Do not rent list

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Update. Enterprise contacted me and asked for my phone number and email address.

That was some time ago. Guess what, that's right nothing since. This appears to be the way they deal with issues...ignore them and it will go away!!

I am on a do not rent list for your company. Apparently this is due to a problem with a rental through my company, 84lumber.

I have made numerous attempts to identify the problem but, have been unable to find out what it is.

I am informed that 84lumber have also made attempts to identify the problem but, have also been successful.

Enterprise has failed, refused and neglected to deal with the situation. This has caused damage to both my personal and professional standing.

I am now being forced to take legal action to rectify the situation and to address the substantial damage caused to my reputation.

View full review

User's recommendation: Do not trust this company

1 comment
Enterprise C Ufe

Thanks for your feedback. We would like to learn more so we can address your concerns.

Please email Care(AT)Enterprise(DOT)com with your rental location, reservation number, contact information and the details of your experience so we can assist. Thank you, Chad

Ali J Ztp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker La Puente, California

Unprofessional Service

Hi,

I called the Main Alhambra Branch and they informed me that I should reserve through the website and this what I did. In few hours later they called and said:" Sorry but your car will not be ready, and we apologize for that". I do not know what is the reason that you have website not updated or car availability where the agent told me to reserve Online and later on your reservation is cancelled?!!!

So tried a different location and reserved and received confirmation: 14544 Valley Blvd La Puente, CA 91746-**** - Your Reservation Number is: 164136****.

Someone drop me there to receive the car, and another shock from your unprofessional service where the agent said Sorry, but we don t have your car here, and I don't have any availability even after I showed him the confirmation and reservation number 164136****.

So I had a plan to go to San Diego, and you made all our plan a mess between reserved and Uber and pay 26$ and arriving late to the hotel...

This is the worst service I saw it in my life about reserving a car and canceled 2 times because your website is not updated...!!!

View full review
Loss:
$26
Pros:
  • Usually they have cars
Cons:
  • Unprofessional service and a mess druing my plan

Preferred solution: Full refund

1 comment
Enterprise C Ufe

Thank you for your feedback, Ali. If you’d like to discuss this further, please email Care(AT)Enteprise(DOT)com with your contact information, rental information and all the details above.

Thank you. – Chad

Tyra G Unc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They called and told me they didn’t have what I needed 30 mins before closing and I was supposed to picked up when they opened the next morning.

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The person on the phone spoke and or reassured me they had what I needed at almost closing. They asked what time I was picking up in the a.m , I said when you open. I was then told Ill see you at 9 a.m. 30 mins later someone calls from that store (45 mins after closing) and tells me they have nothing to rent! This is not the first time this has happened to me but tonight it has really put me in a bind and I needed to speak up. They need better communication between the call center , stores, and web site !
View full review

Preferred solution: Apology

User's recommendation: Go to the stores and book if u can !

1 comment
Enterprise C Ufe

Thank you for bringing this to our attention, Tyra. We would like to look into this further.

Please email Care@Enterprise.com with your contact information, reservation information and all the details so we can address this. Thank you - Chris R.

Anonymous
map-marker Mobile, Alabama

Bad car malfunctions and rate for what I got

Enterprise Rent A Car - Bad car malfunctions and rate for what I got
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Enterprise Rent A Car - Bad car malfunctions and rate for what I got - Image 5
Enterprise Rent A Car - Bad car malfunctions and rate for what I got - Image 6
I've been a long time customer. But I never had no issues up until now. The car that I was given didn't go over 20 miles. The car would start after I went get back in it on the first day. The next morning it started up but engine light came on and the engine was hot and hesitant. Got another that was not fit. Scratches, dents, now hubcaps and unwashed. a real smalljj
View full review
1 comment
Enterprise C Ufe

Thanks for reaching out. I regret the inconvenience this has caused.

If you could please email Care(AT)Enterprise(DOT)com with the rental location, rental agreement number, your contact information and all of the details, we would like to look into this further.

We look forward to hearing from you. –Chris R.

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