Anonymous

I have a question about payment

Put two hold on my card for a week rental first rented car for day then extended to a week still showing two hold on my visa card for this rental why is that???
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Pros:
  • This company doesnt desirve even one star
Cons:
  • Poor communications skills
1 comment
Enterprise C Ufe

PissedConsumer2456121 of New York, NY, please reach out to your card provider to inquire about when credit card holds fall off. We're happy to review the details with you please email Care(at)Enterprise{Dot}com with the details above, your full name, email address, telephone number, the exact rental office location, your reservation and rental agreement numbers.

Thank you! -Carol H.

Ruth W Gwp

Problems with my rental being charged for days not rented

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Updated by user Jan 06, 2021

The address is 809 W. 4th St., Reno, NV this is where that rental was set up and Russell the manager did nothing to help me as a customer

Original review Jan 06, 2021
Im being charged for days I never had a rental please help
View full review
Loss:
$90
Pros:
  • Variety and quality of vehicles
Cons:
  • Russell the manager did nothing to help the situation
  • Unprofessional

Preferred solution: Price reduction

User's recommendation: Don’t rent from the location on 4th street their Crooks

2 comments
Enterprise C Ufe

Ruth W, , I apologize that our service did not meet your expectations we would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care(at)Enterprise{Dot}com. Thank you –Carol H.

Ruth W Gwp

Please don’t rent from them they areScamming customers at this location

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Sean A Vgk

Customer complaint/ unresolved issue

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I have been a customer at the local enterprise location 6541 E Independence Blvd Charlotte, NC. I have a reference number of 3582**** that I received over a week ago and I have yet to be contacted by enterprise. I was treated like a criminal and also during this time, there were 2 deaths in my family. I just lost my Aunt of 92 years and then my Grandmother 99 years old. I have rented from there so many times. I even rented to take my Grandma on vacations for the last 3 years. I never received my deposit back. My card was debited for weeks and we never received a phone call about the car. On top of the fact that at the time of this rental I was given false information to pick up a car at the Airport location which took about 2 hours find out that we did not have a major credit card to rent a vehicle from the airport. I asked specifically what documents are needed to pick up a car at the airport location because I know the airport has different restrictions. I was told by your Enterprise representative that all I needed was a valid driver license and a credit card/debit card with a bank logo on it. After about 3 weeks I called the local office to find out about extending the rental and there was never a follow up call or email. I explained at the time of rental that there was a death in my family. While I was renting this vehicle, my Grandmother died. In the meantime, I received a letter from Enterprise stating that I had 72 hours to return the vehicle or I would be charged with stolen property. We were out of town that day with the family and my other received the letter and brought it with to meet our family. The date the letter was received, my wife and I received a text message from Ms. Cox that said "Hey". My wife and I thought that it was a family member trying to come and meet us for funeral arrangements. At 9:00 PM that same night we then received a phone call from nMs Cox screaming to the top of her lungs that we had to bring the car in by 6:30 AM to the local office or we would be charged with felony possession. I had the letter nearby and no where on this document did it say that we had to bring the car in the next morning by 6:30 AM. Ms. Cox proceeded to threaten me and my wife about the vehicle. My Bank account was debited numerous times and we thought that the reantal was extended. After about 45 minutes to an hour with Ms. Cox she made arrangements for us to bring the car back by 3 PM the next day. I was told by Ms.Cox that Enterprise just wanted to inspect the car and that whatever fees were due we could adjust them to the monthly rate and extend the rental. I arrived at 6541 E. Independence Blvd in Charlotte, NC at 3:30 PM only to be greeted by the so called Manager who came outside and said that he needed the keys. Mind you my Mother is disabled and just had a stroke and an embolism a month prior, she was in the back seat. I showed the Manager the money ($600 CASH) in my hand. He stated that he was not supposed to take cash but he would for the rental. Listen the bottom line is we were treated like criminals, never received our deposit, my 70 year old Mother who just had a stroke was forced out to the car and we were told that our ticket was closed and we were put on the do not rent list. After all of this, I reported this to your company after funeral arrangements have been made. I have yet to be contacted by your company and I need to find out what happened to my $200 security deposit. Please contact me as soon as possible because this is very unprofessional and heart breaking. Thank you . 973-286-****. My number has changed.
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Loss:
$500
Pros:
  • Nice vehicles
Cons:
  • Customer resolve
  • Management
  • Miscommunication

Preferred solution: Contact me first to discuss

1 comment
Enterprise C Ufe

Sean A., I apologize that our service did not meet your expectations and would like to know more about your experience so we can help. Please email Care@Enterprise.com and include the above comments, the exact rental location, your rental agreement and reservation numbers, your driver's license number, state of issue, your contact telephone number, email address, and any claims numbers.

Thank you. - Carol H.

Rebecca J Icz

To remove my name from do not rent list

I'm trying to rent a car but I'm being told my name is o the dnr list I'm trying to see what I can do to get it removed
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Preferred solution: Let the company propose a solution

1 comment
Enterprise C Ufe

Cassidie, we're happy to help you with this. Please email care(At)enterprise{Dot}com with your full name, date of birth, contact email address, telephone number, driver's license number, state of issue, the reservation or rental agreement number, the exact rental office location and any other details.

Thank you. – Carol H.

Jason H Blb

Car broke down and they refused to exchange

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The car blew 4 check engine light codes and they refused to exchange the vehicle. I'm on vacation 5 hours from home. They told me to pay out of my pocket for an Uber to go get another car.
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Preferred solution: Full refund

User's recommendation: Do not ever use

1 comment
Enterprise C Ufe

Jason H, thank you for bringing your rental vehicle’s condition to our attention. Your safety is truly our top priority and we want to bring your concerns to someone who can better assist you.

Please email Care(at)Enterprise{dot}com with your contact information, your reservation or rental agreement number, and the details of your experience.

Thanks. –Carol H.

Anonymous
map-marker Ashland, Kentucky

To get home

Ridiculous that someone can be stuck at a airport all night and have rental services available but cant do one way rental even with a enterprise in my home town .
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1 comment
Enterprise C Ufe

PissedConsumer2448521 of Ashland, KY, it's never our intention to inconvenience a valued customer. Some locations prefer to specialize in return round trips.

To speak with us further, please send the complete details, exact rental office location, your contact telephone number, and email address to Care(At)Enterprise{Dot} Com.

Thank you! - Carol H

Marion C Rop

Customer complaint

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After an accident in our car Allstate insurance reserved a rental from Enterprise. We were under the impression that the $30 a day would be enough.

After taking possession Enterprise informed us that the rates had been increased ,being a disabled veteran i am on a fixed budget so the increase caused a problem. In addition the first car had a tire problem so I was told take it to the tire shop and was put in a different car. The replacement car had a small pit on the windshield that was not visible and after a few days it got very cold and the pit grew into a crack that spread across the entire windshield. We never had a chance to inspect the car before it was swapped out the rental office now expects us to pay $250 in addition to over $150 in additional charges on the rental.

The rental office doesn't want to work this problem out. The area manager has not returned my call.

I have rented multiple times from this location and I will not do it again. I will advise my contacts to seek other rental companies unless Enterprise reaches out to me to work out these issues.

I can be reached at

313-615-****

Marion Chapman

Reservation #ZH5V5S

Austin,Tx Braker lane location

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Cons:
  • Inaccurrate lack of information

Preferred solution: Let the company propose a solution

User's recommendation: Seek other locations

1 comment
Enterprise C Ufe

#2339118, I apologize that our service did not meet your expectations. We'd like the chance to address this with you directly.

Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details above so we can research this promptly.

Thank you. – Carol H.

Kei T

Supervisor

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I had what the DMV told me to present since I had to get a copy online due.to Covid-19. They refused to serve me.
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Loss:
$100000

Preferred solution: Apology

1 comment
Enterprise C Ufe

Tashawna, the ability to rent with an expired license may vary by state. We encourage you to speak directly with the rental location prior to arrival to determine whether or not you'll be able to rent with an expired driver's license.

Please feel free to email us at Care(At)Enterprise{Dot}com with any questions.

Kind regards! - Carol H.

Nancy R Zti

Extra charges

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My car I rented did not want to start. Enterprise called someone to jump start car and i was responsible for the jump charge which was 5500 Dollars. It was not my fault for car not starting why am I responsible for it.
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Loss:
$55

Preferred solution: Full refund

Sandra D Vny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Made reservations and car isn't there

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Enterprise on Navy Blvd Pensacola FlDO has gotten extremely bad I made a reservation over a month ago and they didn't have a car for me and had to wait almost an hour for one. Then they had the nerve to reject my drivers license because it was bent. I don't know how many times I used my license with them as the same condition it was today and all of a sudden they can't take it???? Enterprise on Navy Blvd used to have pride in their work but it steadily has gotten worse and worse. They NEVER HAVE MY RESERVED CAR READY AT MY REQUESTED TIMES AND THEIR MANAGEMENT IS AWFUL!!!! I will be finding another car rental place because Enterprise on Navy Blvd doesn't care about the hard earned money I've spent with them over the years and I will find another car rental company that WILL APPRECIATE THE MONEY I SPEND WITH THEM
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Cons:
  • Reserving a vehicle means nothing
  • Unreliable

Preferred solution: Let the company propose a solution

User's recommendation: DON'T WASTE YOUR TIME AND YOUR HARD EARNED MONEY GO SOMEWHERE ELSE!!!!!

3 comments
Enterprise C Ufe

Marelin, I'm sorry to hear of your disappointment in our services. We'd like the chance to address this with you directly.

Please email care(At)enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.

Thank you. – Carol H

Guest
reply icon Replying to comment of Enterprise C Ufe

My name is NOT Marelin it's Sandra

Guest
reply icon Replying to comment of Guest-1955158

I apologize I thought you were calling me Marelin

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Veronica T Krq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was charged more than I was suppose to

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I rented a car two weeks ago. I have my own insurance, and I have been charged for coverage for 9 days. I dint approve of. I called to talk to the customer service the lady was very rude I dint get a chance to finish talking to them.
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Loss:
$235
Pros:
  • Prices and airport convenient location
Cons:
  • Added charges

Preferred solution: Price reduction

1 comment
Enterprise C Ufe

Esley, I apologize that our service did not meet your expectations this time. We don't want you to be surprised by your rental charges and do our best to make sure that all charges and fees are itemized and in plain sight.

We'd like the chance to address this with you directly. Please email Care(At)Enterprise{Dot}com with your contact information, the reservation or rental agreement number, the exact rental office location and any the details here so we can research this promptly.

Thanks! – Carol H.

Anonymous
map-marker San Francisco, California

Safety issue

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Never got the issue fixed . Turned in a car with a steering wheel issue and was given a worse car with a ton of miles on it and carpet was pulled away from side wall of floor. Drivers side front floor mat was missing and the little plastic *** that holds it in place was tore almost all the way out getting cought on my foot while I drove a couple hundred miles to the airport. No concern for customers safety. Kind of feel like I was pushed under the rug.
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1 comment
Enterprise C Ufe

We appreciate your feedback. I'm sorry to hear our service didn't meet your expectations.

If you can provide a few more details, we would be happy to look into this further for you. At your convenience, please email Care(At)Enterprise{Dot}com with your full name, contact information, your reservation or rental agreement number, and the details of your experience.

Thank you! –Carol H.

TRACY C Kbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

LV Sunglasses taken

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I returned car with my LV Sunglasses in sunglasses holder on a Saturday after hours. When I realized I left them they were closed. When I did call Enterprise to ask if they found them, i spoke to the lady who is always there, who tells me she is always alone and has no help. She tells me car is rented out but glasses were not found and multiple employees cleans the cars on Monday so she does not know who cleaned it, but i think she forgot when i rented the car she said she has no help and has to clean cars herself and gave me a dirty car stating she didn't have time to clean it. She said she will call renter and get back to me. 3 days later and still no return call. Glasses were $900. Obviously, she took them and showed no care or concern at all. Never rent from there again.
View full review
Loss:
$900
Pros:
  • Easy cancelation
Cons:
  • Item left in car was not returned

Preferred solution: Let the company propose a solution

User's recommendation: Don't leave anything in car Enterprise, Flemington, NJ

4 comments
Guest

Call me 908875**** tracy

Enterprise C Ufe

TRACY C, we would be happy to follow up on this for you. Please send us a detailed email to Care(At)Enterprise{dot}com include the exact location, description of your item, your rental agreement or reservation number, your Lost and Found claims number, and any further information regarding your experience.

Thank you! -Carol H.

Guest
reply icon Replying to comment of Enterprise C Ufe

I did. No one has returned my call.

I filled out a claim as well. Nothing 6 days later.

Guest
reply icon Replying to comment of Enterprise C Ufe

I have sent email again. Nothing

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Kidane H Qgh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seminole, Florida

Stuart in Gainesville did not honor a reservation

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July 12, 2020

1:55 PM

To Whom it May Concern,

Good afternoon. I am a small business owner in Lakeland, FL.

I owner a soccer recruitment agency named Synced Soccer, Inc. We have recently started a non-profit called Synced Soccer Academy to serve underserved players in the Lakeland area. Typically travel soccer is too expensive for 99% of players in America. We recently hired a coach to train our deserving students.

Coach Lynval Dacosta is an English coach who has coached for several years in several Premier league academies. He is driving from Ocala to Lakeland a few times a week to train players for little cost to my players. Coach Dacosta had his car breakdown after getting back from Lakeland last week.

I made a reservation around 12pm Saturday for Coach DaCosta at the Ocala airport. I called to confirm this morning around 11am and the Ocala location told me that they were sold out.

I was told that he could go to Gainesville and they would honor the reservation. So Coach DaCosta , drove another 40 minutes to get the rental at the Gainesville Airport location. I called and spoke with Charlie at the Gainesville location airport who confirmed the reservation and told me that there was a car available for my coach. Coach DaCosta arrived about 12:15pm.

He called to tell me that they were closed. I read online and confirmed on the phone that the airport location was open until 9pm. Coach DaCosta told me that there was sign on the counter that they were closed. I called 4 different times from 12:20 to 1235.

No one answered the phone at all. I asked Coach DaCosta to go to the counter so I could speak with the manager. Coach DaCosta went back and what transpired has me in disbelief.

Stuart told me that they were treating my reservation for Coach DaCosta as a new rental and that because it was a new reservation, they were no cars available. I informed him that that was inaccurate.

We made the reservation 24 hours ago. The Ocala airport location was sold out of cars. So, we had to go to Gainesville location to rent the vehicle. He told me we could rent a 15-passenger van for $160.00.

We only needed an intermediate car. His suggestion was four times the cost that we anticipated. I asked could he give us the 15-passenger for a significant discount. He said no!

I could rent the vehicle for the price that was listed with no discount offered at all. We have an event today in Lakeland at 2pm. I had to push it back 2 hours to give my coach a chance to find another vehicle. Stuart told me that I could go to Avis to the left or right or Budget to the left or right.

I told him “Are you telling me to go to another competitor because you are unwilling to honor our reservation?” He said, “that is your opinion of the situation”. I told him that it was a fact. Please look up my rental history. I ALWAYS rent with Enterprise.

I used to work for Enterprise. I chose Enterprise because of their outstanding customer service in 20 years of renting vehicles. I have been hit several times in car accidents in the past few years. I always chose Enterprise.

The gentleman (I use the term very loosely) in your employ is simply the worst example of customer service from Enterprise that I have experienced in over 20 years. I worked for Enterprise while in college over 20 years ago. So, I have had a lengthy and 99.99% positive experience with your organization until today.

I am so livid right now. I was very calm with Stuart.

He was also, to be fair. But he was very indifferent and unconcerned that we didn’t have a vehicle to use. I am insulted that he treated my coach with the callous disregard and blatant unprofessionalism that he exhibited. He didn’t’ use any racial slurs but I wonder if the treatment would have been different if my coach had a different appearance.

I demand that this situation be addressed immediately. Stuart offered no solutions besides renting a vehicle too large for our needs. Usually, a good manager would listen to customer and try to find a reasonable solution to the situation. He never demonstrated any effort to resolve our issues that was not caused by my coach.

Honestly, I felt like I was in the 1940’s with the callous treatment offered by Stuart. Perhaps he had to go back to his nap; the counter did have a sign that it was closed. I do not know. I have lost 2 hours of time for my event and 35 players had to rearrange their schedule.

Stuart’s blatant callous disrespect of a client and poor leadership ability in refusing to manage a legitimate customer request must not go without significant recourse. I am confident that it will be rectified with a high level of satisfaction towards my company and my coach. Coach DaCosta was very polite the entire time. I am embarrassed that he is helping players two hours away and a small-minded person didn’t care and did his best to impede the progress of a wonderful coach.

I look forward to hearing from management by the close of business on Monday. My email and phone numbers will be at the conclusion of this email.

Kidane Henry

CEO and Founder, Synced Soccer, Inc.

President, Synced Soccer Academy (a 501c3)

850-264-**** – PERSONAL

863-670-****- BUSINESS

kidane@***.com

www.syncedsoccer.com

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2 comments
Enterprise C Ufe

Kidane H., I apologize that our service did not meet your expectations and we would like to have the opportunity to look into this for you. Please send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

Thank you! - Carol H.

Irby Lkt
reply icon Replying to comment of Enterprise C Ufe

Carol H. I sent an email to care@***.com.

LAST WEEK ON MONDAY. I have not received any response at all from Enterprise.

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joe e Uyp

Alleged 'Damage" complaints

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Rented A auto from Enterprise in Brooklyn N.Y. on 11/07/2020. upon return of auto I was informed of 'damage' which I allegedly caused. My inspection was that this "damage' was nothing more than A paint discoloration and A tiny one at that. I had not been given A chance to inspect this car before rental. To me ,this damage claim is just A scam by enterprise to squeeze more cash from their customers. This is the second time they claimed I damaged their rental. I don.t appreciate their abuse and will not rent again from them.
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Cons:
  • Being blamed for existing damage that was oked at pickup

User's recommendation: Go somewhere else

1 comment
Enterprise C Ufe

joe e, I apologize that our service did not meet your expectations. All damage claims are solely handled and addressed by our Damage Recovery Unit.

Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com.

Thank you! – Carol H.

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