Enterprise Rent A Car
Reviews and Complaints
I have a question about payment
- This company doesnt desirve even one star
- Poor communications skills
Problems with my rental being charged for days not rented
The address is 809 W. 4th St., Reno, NV this is where that rental was set up and Russell the manager did nothing to help me as a customer
- Variety and quality of vehicles
- Russell the manager did nothing to help the situation
- Unprofessional
Preferred solution: Price reduction
User's recommendation: Don’t rent from the location on 4th street their Crooks
Customer complaint/ unresolved issue
- Nice vehicles
- Customer resolve
- Management
- Miscommunication
Preferred solution: Contact me first to discuss
To remove my name from do not rent list
Preferred solution: Let the company propose a solution
Car broke down and they refused to exchange
Preferred solution: Full refund
User's recommendation: Do not ever use
To get home
Customer complaint
After an accident in our car Allstate insurance reserved a rental from Enterprise. We were under the impression that the $30 a day would be enough.
After taking possession Enterprise informed us that the rates had been increased ,being a disabled veteran i am on a fixed budget so the increase caused a problem. In addition the first car had a tire problem so I was told take it to the tire shop and was put in a different car. The replacement car had a small pit on the windshield that was not visible and after a few days it got very cold and the pit grew into a crack that spread across the entire windshield. We never had a chance to inspect the car before it was swapped out the rental office now expects us to pay $250 in addition to over $150 in additional charges on the rental.
The rental office doesn't want to work this problem out. The area manager has not returned my call.
I have rented multiple times from this location and I will not do it again. I will advise my contacts to seek other rental companies unless Enterprise reaches out to me to work out these issues.
I can be reached at
313-615-****
Marion Chapman
Reservation #ZH5V5S
Austin,Tx Braker lane location
- Inaccurrate lack of information
Preferred solution: Let the company propose a solution
User's recommendation: Seek other locations
Supervisor
Preferred solution: Apology
Extra charges
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMade reservations and car isn't there
- Reserving a vehicle means nothing
- Unreliable
Preferred solution: Let the company propose a solution
User's recommendation: DON'T WASTE YOUR TIME AND YOUR HARD EARNED MONEY GO SOMEWHERE ELSE!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged more than I was suppose to
- Prices and airport convenient location
- Added charges
Preferred solution: Price reduction
Safety issue
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Verified ReviewerLV Sunglasses taken
- Easy cancelation
- Item left in car was not returned
Preferred solution: Let the company propose a solution
User's recommendation: Don't leave anything in car Enterprise, Flemington, NJ
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Verified Reviewer | Seminole, FloridaStuart in Gainesville did not honor a reservation
July 12, 2020
1:55 PM
To Whom it May Concern,
Good afternoon. I am a small business owner in Lakeland, FL.
I owner a soccer recruitment agency named Synced Soccer, Inc. We have recently started a non-profit called Synced Soccer Academy to serve underserved players in the Lakeland area. Typically travel soccer is too expensive for 99% of players in America. We recently hired a coach to train our deserving students.
Coach Lynval Dacosta is an English coach who has coached for several years in several Premier league academies. He is driving from Ocala to Lakeland a few times a week to train players for little cost to my players. Coach Dacosta had his car breakdown after getting back from Lakeland last week.
I made a reservation around 12pm Saturday for Coach DaCosta at the Ocala airport. I called to confirm this morning around 11am and the Ocala location told me that they were sold out.
I was told that he could go to Gainesville and they would honor the reservation. So Coach DaCosta , drove another 40 minutes to get the rental at the Gainesville Airport location. I called and spoke with Charlie at the Gainesville location airport who confirmed the reservation and told me that there was a car available for my coach. Coach DaCosta arrived about 12:15pm.
He called to tell me that they were closed. I read online and confirmed on the phone that the airport location was open until 9pm. Coach DaCosta told me that there was sign on the counter that they were closed. I called 4 different times from 12:20 to 1235.
No one answered the phone at all. I asked Coach DaCosta to go to the counter so I could speak with the manager. Coach DaCosta went back and what transpired has me in disbelief.
Stuart told me that they were treating my reservation for Coach DaCosta as a new rental and that because it was a new reservation, they were no cars available. I informed him that that was inaccurate.
We made the reservation 24 hours ago. The Ocala airport location was sold out of cars. So, we had to go to Gainesville location to rent the vehicle. He told me we could rent a 15-passenger van for $160.00.
We only needed an intermediate car. His suggestion was four times the cost that we anticipated. I asked could he give us the 15-passenger for a significant discount. He said no!
I could rent the vehicle for the price that was listed with no discount offered at all. We have an event today in Lakeland at 2pm. I had to push it back 2 hours to give my coach a chance to find another vehicle. Stuart told me that I could go to Avis to the left or right or Budget to the left or right.
I told him “Are you telling me to go to another competitor because you are unwilling to honor our reservation?” He said, “that is your opinion of the situation”. I told him that it was a fact. Please look up my rental history. I ALWAYS rent with Enterprise.
I used to work for Enterprise. I chose Enterprise because of their outstanding customer service in 20 years of renting vehicles. I have been hit several times in car accidents in the past few years. I always chose Enterprise.
The gentleman (I use the term very loosely) in your employ is simply the worst example of customer service from Enterprise that I have experienced in over 20 years. I worked for Enterprise while in college over 20 years ago. So, I have had a lengthy and 99.99% positive experience with your organization until today.
I am so livid right now. I was very calm with Stuart.
He was also, to be fair. But he was very indifferent and unconcerned that we didn’t have a vehicle to use. I am insulted that he treated my coach with the callous disregard and blatant unprofessionalism that he exhibited. He didn’t’ use any racial slurs but I wonder if the treatment would have been different if my coach had a different appearance.
I demand that this situation be addressed immediately. Stuart offered no solutions besides renting a vehicle too large for our needs. Usually, a good manager would listen to customer and try to find a reasonable solution to the situation. He never demonstrated any effort to resolve our issues that was not caused by my coach.
Honestly, I felt like I was in the 1940’s with the callous treatment offered by Stuart. Perhaps he had to go back to his nap; the counter did have a sign that it was closed. I do not know. I have lost 2 hours of time for my event and 35 players had to rearrange their schedule.
Stuart’s blatant callous disrespect of a client and poor leadership ability in refusing to manage a legitimate customer request must not go without significant recourse. I am confident that it will be rectified with a high level of satisfaction towards my company and my coach. Coach DaCosta was very polite the entire time. I am embarrassed that he is helping players two hours away and a small-minded person didn’t care and did his best to impede the progress of a wonderful coach.
I look forward to hearing from management by the close of business on Monday. My email and phone numbers will be at the conclusion of this email.
Kidane Henry
CEO and Founder, Synced Soccer, Inc.
President, Synced Soccer Academy (a 501c3)
850-264-**** – PERSONAL
863-670-****- BUSINESS
kidane@***.com
www.syncedsoccer.com
Alleged 'Damage" complaints
- Being blamed for existing damage that was oked at pickup
User's recommendation: Go somewhere else
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PissedConsumer2456121 of New York, NY, please reach out to your card provider to inquire about when credit card holds fall off. We're happy to review the details with you please email Care(at)Enterprise{Dot}com with the details above, your full name, email address, telephone number, the exact rental office location, your reservation and rental agreement numbers.
Thank you! -Carol H.