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had an auto accident rented a car got ins took over the next business day and ins took over rental the car was covered completely Enterprise say I did not inform them to remove the damage waiver from the rental form so they are screwing me for $900.00 I really hope the...
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EnterpriseCares
EnterpriseCares

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

1.0
I didn't like
  • Customer service
#1021513
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I rented a car for a week at a rate of $173.95 in February 2017. I just checked my credit card statement and I was charged $548.86. What the heck???? They charge me $20 a day to have my 24 year old daughter added as a driver where on the web site it says it is $10.00 a...
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EnterpriseCares
EnterpriseCares

msmyth35, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
I didn't like
  • Inacc
  • Misleading services
#1021306
Reply to reviews
Calling for a reservation a day before a car needed is useless for the Jupiter Enterprise Rental. After waiting on hold for a few " I'll be right with you soon" I was told they would have a car for me the next day. They took my name and assurrred me they would come get...
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EnterpriseCares
EnterpriseCares

anonymous review #102094, Our locations do their very best to take care of all customers in a timely fashion. Due to the nature of the majority of our business customers often...

#1020949
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Short Review for February 17, 2017, Pc_service

Enterprise Rent A Car
#1009955
1.0
Damage was done to personal vechile at Spfld Illinois location and was given phone number to manager Ryan Nicholson who cannot return my phone calls or email.
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#995787
2.3
Very disappointed in the car. Car was smelly and very dirty inside. Windows had a film on them. There was dog hair everywhere. Customer service was good but did not like the condition of the car. I will pass this on to other customers. Randy
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Short Review for January 09, 2017, Pc_order_processing

Enterprise Rent A Car
#988003
3.5
Representatives were great as well as prices but it is ridiculous waiting three hours for a vehicle to arrive
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Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car - St. Petersburg Cheaters
Picked the car up at 3400 5TH AVE S, SAINT PETERSBURG, FL location while it was raining. They parked the car out in the pouring rain for us to inspect. I saw a smudge on the door and showed it to the tall blond haired man, I rubbed and seemed to come off, however the...
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platkin
platkin

Enterprise Corporate has refunded the $500.00 fee for the dent that came with the car. Make certain the car is dry and take a movie or pictures of all dents or blemishesResol...

platkin
platkin

I emailed information requested on the 15th of March and again today on the 20th.We shall see, Carol H.'s email seemed sincere

3.9
I liked
  • Car was comfortable
I didn't like
  • Trickery
#1020873
Reply to reviews
After putting gas in rental the car began to sputter and then the check engine light came on. I was towed to another Enterprise and provided a new vehicle. I recently received an invoice from Enterprise for $1600, that I was liable for bad fuel. I can understand if the...
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EnterpriseCares
EnterpriseCares

anonymous review #102081, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalati...

#1020817
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I rented a car from enterprise Ft Lauderdale, Fl. I left my sunglasses in the sunglasses holder after returning it. I returned 30 mins later to find out that the car was had been cleaned and rented out again. The manager did try to help but she said nothing had come...
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EnterpriseCares
EnterpriseCares

Andy01, Thanks for your review. Our offices do their very best to locate left behind items and return them to their rightful owner. We will gladly pass along a description of...

2.9
#1020206
Reply to reviews
Dear Enterprise Rental car, I have been a long time valued customer at your company. I would like to express my gratitude to Ms. Gesha Jackson and her staff, Dewayne and Jimmy, for their outstanding professionalism on 6 and 9 March 2017. They all were very helpful at...
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EnterpriseCares
EnterpriseCares

Hossie, Thank you for contacting us about your recent experience with us in El Dorado! Providing great customer service is one of the cornerstones of our company and it's alw...

#1019276
Reply to reviews
Firstly, I chose the Little Rock Markham location In Little Rock, AR. because of Holly(Mgr) & Steve and the rest of her staff; The customer service is the platinum standard for this industry! Holly is the most empathetic, attentive and caring manager that I have the...
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EnterpriseCares
EnterpriseCares

anonymous review #1019257, Thank you for contacting us about your recent experience with us in Little Rock! Providing great customer service is one of the cornerstones of our ...

5.0
#1019257
Reply to reviews
MY 81 YEAR OLD COUSIN WAS RENTING AN AUTO AT ENTERPRISE RENTAL. SHE TOLD THE COUNTER PERSON THAT SHE DID NOT WANT THE EXTRA INSURANCE, THAT SHE WAS COVERED ON HER OWN POLICIES. THE SALES PERSON TOOK TO THE PARKING LOT AND TOLD HER INITIAL IN THREE SPOTS. SINCE SHE TOLD...
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EnterpriseCares
EnterpriseCares

anonymous review #1019223, We’ve noted your comments and would be happy to address this directly with your cousin. Please ask her to send us a detailed email to ehiescalations...

#1019223
Reply to reviews
Enterprise rental car SUCKS had reservation for car showed up to pick up car only to be told there are no cars available employee blamed corporate for over booking spoke to regional office only to be told manager is at a meeting (matt johnson) he would contact me no...
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EnterpriseCares
EnterpriseCares

Mr. Leach, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

1.0
#1018593
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