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My teenager crashed my car; car is in shop with $1,000 deductible. Insurance Company arranges a rental with Enterprise per my insurance allowances. Walk 5 blocks in the rain to pick up car; get there and a middle-aged black male is at counter with several bags speaking...
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EnterpriseCares
EnterpriseCares

Cstarwinters, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. Please...

2.1
I liked
  • People from the 19th street branch
I didn't like
  • Jerks at the 7th street branch
#1089328
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On 6/21/17 My parked vehicle was hit by an uninsured driver. As he had no coverage, I paid my $500 collision deductible to Great Plains Auto Body to repair the vehicle and dropped it off on 6/29/17. My insurer (Geico) had recommended Enterprise for a rental car as I...
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EnterpriseCares
EnterpriseCares

Review #1086520, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I didn't like
  • Filed a hail damage claim with my insurer for existing damage
  • Vehicle was damaged
#1086520
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My car transmission had blown two weeks ago so my husband and we're shopping for a new car so in the meantime we had to rent a car I went to pick up my rental they started telling me that my capital one credit car was not considered a major credit that America express...
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EnterpriseCares
EnterpriseCares

Review #1086273, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.3
#1086273
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Short Review on March 20, 2017

Enterprise Rent A Car
#1023319
Just had the same thing happen on Rt 22, in Union, NJ. Vehicle in shop for a recall Toyota had Enterprise pick me up. Upon arrival told me no because of my provisional license and refused to take me back to Toyota.
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Short Review on March 18, 2017

Enterprise Rent A Car
#1022398
Not freindly at all i never rent car from enterprise again
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Enterprise Rent A Car Car Rental Booking Review

Enterprise Rent A Car
#1021333
3.6
Details
Went to the airport today tonpick up the car i had reserved. Despite acknowledgeing my reservation I was told there were no cars available and it might b several hours till they had one.
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Short Review on February 17, 2017

Enterprise Rent A Car
#1009955
1.0
Details
Damage was done to personal vechile at Spfld Illinois location and was given phone number to manager Ryan Nicholson who cannot return my phone calls or email.
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Customer service
I was in a rear-ended accident and Allstate helped me book a car at Enterprise in San Mateo, CA. Even before Allstate made the reservation, I told the agent that I do not want any rental that is over the $30/30 days limit. When Enterprise reservation team called me to...
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EnterpriseCares
EnterpriseCares

lala1993, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

#1085657
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I booked a car rental with Enterprise thru Hotwire Itinery # 4015856025 which was easy and offered great rates. I read the hotwire and enterprise rule but when it came to pick up the car, Enterprise, has their own rules and regulation each office which disqualified me...
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Anonymous
N. Fonseca

To date nothing has been resolved and Enterprise Co. totally disregarded my claim. Enterprise requested that I contact them and explain my experience which I did and they neve...

EnterpriseCares
EnterpriseCares

N.Fonseca, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
I didn't like
  • Deceiving
  • No resolution
  • Not helpful staff
#1085571
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Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
Enterprise Rent A Car - Scam service
The end of June 2017 we requested online a quote for a nissan altima or similar from July 3 2017 to July 9 2017. On July 2nd 2017 my husband was contacted the assistant manager Kathryn Williams who advised my husband that we could get a free day and a free upgrade to a...
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ambrosio_432000_66
ambrosio_432000_66

Chief ExecutivePamela M. NicholsonPresident and Chief Executive Officer600 Corporate Park DriveSt. Louis, MO 63105(314) 512-5000 x 2070 pamela.m.nicholson@ehi.com An Enterpris...

EnterpriseCares
EnterpriseCares

Mr. Ambrosio, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and ...

#1083294
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Enterprise Rent A Car - Keep your distance from Enterprise Budapest!
I booked a car for four weeks at the Enterprise rent-a-car at Budapest Airport. When I wanted to pay, they said AmEx could not be accepted. When I told that in this case I would have to go to an other rental firm all of a sudden another device was found which "might...
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EnterpriseCares
EnterpriseCares

Review #1083253, We'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation or re...

1.7
I didn't like
  • Overbilling
#1083253
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Booked to Detroit through Rentacar.com and they had us picking up a car over a half hour from from the Detroit airport. Called and the representatives from both RentaCar and National were clueless as how to get us a car at the airport even though they have a service...
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EnterpriseCares
EnterpriseCares

pahogg, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

1.3
#1079668
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My insurance company booked me a car july 19 2017.get to place no rentals available so went back next day and was given a car was dirty.. and get outa town to find out i have expired tags no one at rental place to speak too due to closed...this has been a mess now have...
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EnterpriseCares
EnterpriseCares

Thank you for your review. We've noted your comments and would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact telephone ...

#1078166
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Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
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