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We arrived to Miami International Airport after 12 hours fly from Europe with my wife and my little kid, After giving my credit card and went down to the garage to pick up my car I found it in red color, so I Just asked the manager to change it because I do not like to drive red color car she didn't like my request and went to her desk and canceled my contract and called the police to escort me out of the Airport rent station. My rent was few...
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EnterpriseCares

EnterpriseCares review #977279,
We would like the opportunity to look into this for you. Please email care@enterprise.com with the complete details including your contact information, res...

1.0
I didn't like
  • Very bad
#977279
Reserved car and directed to pick up vehicle at palm Chevrolet. Got to palm chevy, told nobody there and to go to enterprise office. Drove to enterprise office asked for credit card gave business card. Told they need a copy of utility bill? Huh? Cancelled order and went across street to Hertz and had an easy smooth checkout.
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EnterpriseCares

EnterpriseCares anonymous review #973949,
We'd like the chance to speak with you directly about your experience. Please email care@enterprise.com include your contact information, the ren...

Horrible company. Dishonest and will upcharge you without knowing it. The employees all sit around and do not work. Made me miss my flight the only flight I have ever missed. There are much cheaper rates go elsewhere. Never using enterprise again.
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EnterpriseCares

EnterpriseCares anonymous review #973363,
We'd like the chance to speak with you directly about your experience. Please email care@enterprise.com include your contact information, the ren...

1.2
I didn't like
  • I have stated my complaint
#973363

Enterprise Rent A Car Car Rental Review

#906124
1.0
Held my 200 deposit for a week I'm getting me and attorney this is unexplainable!!
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Enterprise Rent A Car Customer Care Review

#903198
Today I returned a car to the company there was damage to the rim which was documented they faile are did not the the damage which had been done to the reflector located on the same side of the damaged rim. We were told that we had to pay for it because they could not rent the car with the damage but the rented it to ME with damage
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Enterprise Rent A Car Car Rental Review

#902230
1.0
Rental was not safe to drive and manager was very rude to me and could not help the situation.
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Short Review for August 11, 2016, Other

#898915
1.2
Misrepresents the truth and unfair practice
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We rented a car through enterprise.com to pick up in Rome, Fiumicino. Our car reservation clearly stated that the TIRE CHAINS - SPECIAL EQUIPMENT were INCLUDED in the rate. After returning the car in Rome, Italy and after several complaints, calls and emails to both the US office and the one in Italy, all refused to acknowledge that the snow chains were included in the rate and charged our card. EVEN WITH EVERYTHING IN WRITING PUT IN FRONT OF...
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EnterpriseCares

EnterpriseCares anonymous review #971609,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to...

This company has the worse customer service!! I was in a car accident car pretty much a total loss my insurance set me up a reservation with this company get to the place where my reservation was made and there was no vehicle available for me called around to each location in the city of Savannah ga and no one seems to have any vehicles available. Finally got a Jeep Patriot after being offerd a pick up truck. I had a Hyundai Sonata I'm more...
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EnterpriseCares

EnterpriseCares Kellie85,
We've noted your comments and would like to look into this for you. Please email care@enterprise.com with your full name, rental agreement or reservation number,...

The employee at enterprise in west orange are rude and nasty the manager name is Arron he is a big liar who ever gave him that job needs to b fired! This location gives Enterprise a bad name.
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EnterpriseCares

EnterpriseCares anonymous review #968572,
We’ve noted your comments and would like the opportunity to look into your billing concern for you. Please send a detailed email to care@enterpri...

#968572
Enterprise in west orange nj is the worst location
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EnterpriseCares

EnterpriseCares anonymous review #968566,
We’ve noted your comments and would like the opportunity to look into your concern for you. Please send a detailed email to care@enterprise.com in...

1.0
#968566
Enterprise in west orange nj is the worst location to rent from the employees are rude and nasty and the manager is the worst one they give Enterprise a bad name they need to close that location! The manager name is Arron he is a big liar and a bad person who ever gave him that position needs to be fired!
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EnterpriseCares

EnterpriseCares anonymous review #968563,
We’ve noted your comments and would like the opportunity to look into your concern for you. Please send a detailed email to care@enterprise.com in...

#968563
We just rented a car to go from Montana to Western Wa. They were sanding Snoqualmie pass and they kicked up a rock and chipped the windshield. While driving down the pass the window cracked in a giant circle. We gbave them our insurance info but they won't cover it. I do not believe that we should be liable for something someone else did. I did not crack the windshield. The only reason we had the rental is because someone totaled our escape and...
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EnterpriseCares

EnterpriseCares anonymous review #968296,
We’ve noted your comments and would like the opportunity to look into your billing concern for you. Please send a detailed email to care@enterpri...

#968296
My reservation was set up by my insurance, enterprise call me told they had my rental an what time I needed the vehicle, told me an small out of pocket per day was $9.00 , said it was OK as the insurance was only paying,$30 per day. Got to enterprise in the morning, now they telling me they need $150 for an deposit, I only need the car for up to 5 days, an the day before the salesman told $9 per day. An now I'm in this for $150 when get there....
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EnterpriseCares

EnterpriseCares anonymous review #967934,
We’ve noted your comments and would like the opportunity to look into your billing concern for you. Please send a detailed email to care@enterpri...

1.7
#967934