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If there was an option to give 0 stars, I WOULD! DO NOT EVER USE THIS LOCATION!! It is SO worth the drive to go anywhere else!! *** poor service all the way around! I have nothing good to say and I was there for almost an hour!! So many things were wrong! They did not...
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EnterpriseCares

EnterpriseCares Dixie_angel694, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

I called to make to make reservations to rent a car for the weekend and I was on hold for 30 minutes before someone came to the phone, once someone came to the phone and I explained that I wanted to rent a car for the weekend and they took all of my information to then...
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EnterpriseCares

EnterpriseCares review #1014465 by anonymousWe’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescala...

I didn't like
  • Rude personel
#1014465
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I only have a question can i rent a car with a money order because i was in an sccident before and i had to give them 50.00 and they accepted the money order just want to know.
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EnterpriseCares

EnterpriseCares anonymous #1011400, some of our local offices accept cash and money order as payment. Please call our Customer Care Specialists at 1-866-324-0810 or 1-800-227-7800 to inquire...

3.0
#1011400
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Enterprise Rent A Car Pick Up Service Review

#935534
1.0
Resevered a car to go to my sons graduation from the army and his turning blue ceremony. The day we was to pick car up we were told there was nothing avaliable. Called diffrent enterprise agents they said they had car avalible drove 30 min to pick up car and was told there was nothing available and i had just talked to them 30 min before. I am very upset, now I have no way to make it to Georgia
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Car Review

#934029
1.0
Enterprise only rents to you if you have a current utility bill up to date or a major credit card. This is ABSOLUTELY absurd!! Just because i have neither doesnt mean i am going to steal the *** car!! I have a valid license and money for their rrdiculous deposite! So tired of my trips getting cancelled because if their *** rules!!!!!!!!!!!!
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Enterprise Rent A Car Car Rental Review

#933605
Disappointing experience - booked online for 2 cars for a 4 week period. We booked to return to Oxford train station but were forced to return to an out of town depot. Staff then tried to charge for a link taxi - which we had to wait over an hour for. In total lost most of an afternoon owing to misrepresentation of depot location.
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Enterprise Rent A Car Customer Care Review

#924959
1.0
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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Dan was the person who was supposed to be manning this branch and he was not present oak brook terrace branch at the start time of my reservation, which was 1:30. I waited until 2:30pm for dan to arrive at the branch to rent me the vehicle. First he complained about...
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EnterpriseCares

EnterpriseCares Ifivebrett, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.c...

Sir, I am a 100 percent disabled veteran. When I arrived at the Miami airport after an overnight flight from LAX, I was told by your employees that I had cancelled my reservation for a car at a stated price. All of my paper work for this rental was in order and I had...
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EnterpriseCares

EnterpriseCares user19387997, We’ve noted your comments and we would like to have the opportunity to speak with you further. Please send us a detailed email to ehiescalationscc@mailca.custhel...

offconsumerpissed

offconsumerpissed Thank you for your service. I respect and appreciate it. With that said, as a fellow vet, I find it completely inappropriate to bring that up in circumstances where it has not...

1.0
I didn't like
  • Having no car on hand
  • Despite a confirmed reservation
#1007527
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I rented a sonata on feb. 3, 2017 and had a pickup from my house to their location. Staff was courteous and was very satisfied with service to this point. I returned the sonata on Feb. 9, 2017 around 11:30 am and removed my wallet to pay with my credit card on file and...
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EnterpriseCares

EnterpriseCares review #1006905, We’ve noted your comments and we would like to have the opportunity to speak with you directly. Please send us a detailed email to ehiescalationscc@mailca.cus...

Didn't have to wait long for a car. When I went to go grab a car one of their employees helped me pick it out. He was very friendly and asked me questions about what kind of cars I like to drive. I (knowing nothing about cars) was very anxious I was going to get a dud...
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EnterpriseCares

EnterpriseCares review #1005403, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

4.2
I liked
  • Friendliness
  • Speed
  • Quality
I didn't like
  • Lack of care for customer
#1005403
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Colorado Springs CO We were in a wreck on Thanksgiving 2016 & went through enterprise because that is who USAA recommended. USAA gave the approval to Enterprise for direct billing but because of incompetence on Enterprise's part our credit card was charged instead of...
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EnterpriseCares

EnterpriseCares review #1002499, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

Enterprise rent a car Etobicoke store . They charge me for more 4 days rent car after I back to my country. They told me the computer can not work out the final charge when I return car. I try to cotact them for this wrong charge but failed. They are not worth to be...
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EnterpriseCares

EnterpriseCares YenJia Hwang, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ehiescalationsc...

I picked up my rental from Enterprise on a Friday afternoon to travel on a weekend college visit with my daughter. The car that was given to me had a funny smell to it, like shampoo and smoke mixed together. I thought it was odd, but the car was non-smoking, so I did...
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EnterpriseCares

EnterpriseCares anonymous review #1002041, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to eh...