filters
state:
Show
city:
Show
product:
Show
Had reserved a vehicle well in advance. Went to pick it up today 12/6/17. Told about 15-20 minute wait for vehicle to be cleaned up. More than 20 minutes later, they tried to give me a minivan that they offered someone else who declined also. I was then asked why I...
Read more
EnterpriseCares
EnterpriseCares

Review #1143492, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1143492
Reply to reviews
I was responding to another post...hard to believe that this is the norm for such a large rental company. I will just let my comments stand....The same thing is happening to me, I have been dealing with my insurance company after an accident and I have had to hire an...
Read more
EnterpriseCares
EnterpriseCares

LoniD32, we strive for 100% satisfaction, and regret to hear this was not your experience. We would like to speak with you further. Please email ehiescalationscc@mailca.cus...

1.0
#1143476
Reply to reviews
My DSLR camera with three lenses and multiple memory cards was left in the back of an Enterprise rental car two days ago, on Monday, Dec. 4. I called the location within 30 minutes and they said the car had already been rented out and that they would try to reach the...
Read more
EnterpriseCares
EnterpriseCares

Thanks for contacting us about this, dcustomer. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found...

Anonymous
Anonymous

You were the one who left your valuable items behind. It's YOUR fault, not the rental company. Take responsibility for your actions and keep better track of your property.

4.0
#1143165
Reply to reviews
Negotiated price from shop jumped at the counter. When I question them about it they became very rude. 2nd time this was done. More money for training less money for the Billions dollar NCAA.
Read more
EnterpriseCares
EnterpriseCares

anonymous #1142668, we appreciate it when customers tell us about their experiences. We would like to address this with you further. Please email ehiescalationscc@mailca.cust...

#1142668
Reply to reviews
I rented a car for 1 week I was charged 279.00 and I went online and see it's 150.00 a week for the same car. I called enterprise and asked why am I paying so much he was like well you can't change what your paying. He said I can come in returned the car and go online...
Read more
EnterpriseCares
EnterpriseCares

Review #1141872, we appreciate it when customers tell us about their experiences. We would like to address this with you further. Please email ehiescalationscc@mailca.custhel...

1.0
I didn't like
  • Price changes
#1141872
Reply to reviews
I returned a red chevy cruze on 16 November 2017. No damage and recieved my drop off paperwork. Two weeks later i needed another rental. I was told the Red chevy cruze was missing and they questioned me on its whereabouts. After i got over the shock of being accused of...
Read more
EnterpriseCares
EnterpriseCares

Review #1139487, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

3.1
#1139487
Reply to reviews
What ever happen to great Customer Service.......nevertheless to say we rented a vehicle from the Airline location in Baton Rouge. We had to change out the vehicle due to the air pressure of the tire going down every day, which we were told that its do to the weather...
Read more
EnterpriseCares
EnterpriseCares

gigis405_45, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com i...

2.3
#1136824
Reply to reviews
Enterprise of Mobile Alabama rented a car to my girlfriend, then charged her a over a thousand dollars for a scratch that she could not even see, even when they pointed to where it was supposed to be. She argued with them to no avail. Her insurance was Travelers and...
Read more
EnterpriseCares
EnterpriseCares

Review #1135981, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

#1135981
Reply to reviews
My car sadly broke down today in Mansfield. Contacted the local Enterprise branch asking for a rental with only one simple request, or so I thought. Due to my line of work, I really need a vehicle with Sat Nav so that’s what I asked for. Was offered a ‘Premium Range’...
Read more
EnterpriseCares
EnterpriseCares

Review #1135844, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

#1135844
Reply to reviews
I have used Enterprise forever. And never had ANY problems until yesterday. I went to pick up my car in Ft.Ogelthorpe Georgia. The manager, Kevin, came up to help the new girl at the counter where we were and just told me he couldn't take my proof of residence because...
Read more
EnterpriseCares
EnterpriseCares

justforsheyl15_80, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com w...

1.3
Fort Oglethorpe, Georgia
I didn't like
  • See letter
  • Unethical
#1135144
Reply to reviews