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i made an online reservation for a large SUV at munich airport in germany. enterprise confirmed that a large SUV would be available at the location. we needed that specific type of car to transport a parent in a wheelchair etc. and we relied on enterprise to have that car available as they confirmed in their confirmation email. as we arrived from los angeles in munich and there was NO SUV available at all. instead enterprise gave us a seat al...
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EnterpriseCares

EnterpriseCares anonymous review #967326,
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#967326
I had the WORST experience EVER renting a car with Enterprise. I made a reservation on Oct 26 for pick up Nov. 23. I arrived at the Enterprise location located at 999 S. State Rd. 7 at 7:30AM only to be told they had no vans available (which I reserved). I was told they didn't even had a car available. Needless to say I was PISSED!!! This was for Thanksgiving!!. Not only did they tell me they didn't have any cars, they ran a charge of over $500...
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EnterpriseCares

EnterpriseCares Neeceej,
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1.8
I didn't like
  • Extremely bad sales rep and cs
  • Dvarius johnson - badd attitude
#966286
When agreeing a customer can pay the deposit on a credit card and pay the rest on debit it would be nice for ur rep to explain that only specific locations do that not all! Your company has officially ruined my weekend. Ive rented plenty of cars from enterprise but this will be my last. No sympathy or understanding from the company only offered me a ride to my location which doesnt help at all since it is not my finally destination.
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EnterpriseCares

EnterpriseCares anonymous review #965765,
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1.0
#965765

Enterprise Rent A Car Hundai Car Rental Review

#898852
1.0
THE ALBANY GA. LOCATION ON SANDS DRIVE A CAR WAS RENTED THROUGH THE INSURANCE COMPANY AND I HAD TO PUT A $50 MONEY ORDER AND IT TOOK ALMOST A MONTH TO SEND THE CHECK AND THAM THEY SENT IT TO THE WRONG ADDRESS THE ADDRESS THAT WAS SENT TO IS NOT EVEN ON THE APPLICATION AND THEN WHEN WENT TO ENQUIRE THEY HAD AN NASTY ATTITUDE NOW I WAS TOLD GOT TO WAIT ANOTHER 14DAYS
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Enterprise Rent A Car Car Rental Review

#892433
2.5
Want refund for $150 cleaning fee.https://chattanooga.app.bbb.org/complaint/view/36834/c/m3w79m
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Delray Beach Branch Review

#891619
1.0
The Delray Beach Fl branch consists of liars, thieves and the worst customer service . Exhaust every other option to rent elsewhere. Stole 1000 dollars plus of my property and over charged by card consistently.
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Delray Beach Branch Review

#891614
1.0
This company has no soul. They abuse their customers, steal their personal items and ridicule you when you complain. I have never been treated as poorly as I was by Enterprise. They are a disgrace to the industry and a perfect example of what is wrong in corporate America today. Exhaust every possible option to rent elsewhere.
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MAKE SURE THE CAR IS CLEAN AND TAKE PICTURES BEFORE YOU LEAVE THE PARKING LOT!!!!!! I was in an accident and my car was in the shop for repairs... the lady's (that hit me) insurance put me in a rental for a whole month while my car was being fixed! When I went to pick up the car it was dirty... the sales man told me they don't wash them during the winter because the locks freeze... I thought it was lame but accepted the fact and left... (first...
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EnterpriseCares

EnterpriseCares anonymous review #965476,
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#965476
Made reservation with Enterprise a few weeks prior to 11/18/16 for a 10 day rental at Naval Station Great Lakes, IL with Enterprise employee Christopher J. Jordan (confirmation # 64JQLF) for a Compact automobile. On 11/16/16 (Thursday), I called the number provided (847) 473-5062 and talked to a representative named "Phil" to confirm my reservation. He assured me my request still existed and I would have a "Compact" vehicle as I requested. When...
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EnterpriseCares

EnterpriseCares feyecm70,
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i had a problem with a vehicle rented from high st. office in lexington, ky. i called them and they had nothing to replace it with so i went to the nicholasville rd. location. while renting the second car i told the rep about the problem and that i was so worried about it that i was going to have someone else drive the first vehicle back to where i got it. the rep wrote it up that i was letting someone else drive the first vehicle and put me on...
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EnterpriseCares

EnterpriseCares anonymous review #965059,
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3.2
#965059
I rented a car at the 10th street location i Delray Beach FL. and was given a car that reeked of smoke, was in a hurry to get to work so i could not returned. I called various Enterprise locations and could not get a replacement When i took the car back my dad ask to speak to the manager, He ask what agent rented the car and said he was busy then he asked another agent to close his door. The agent went to the car and came back saying she did not...
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EnterpriseCares

EnterpriseCares review #963340,
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#963340
Our car reservation clearly stated that the TIRE CHAINS - SPECIAL EQUIPMENT were INCLUDED in the rate. After returning the car in Rome, Italy and after several complaints, calls and emails to both the US office and the one in Italy, all refused to acknowledge that the snow chains were included in the rate and charged our card. EVEN WITH EVERYTHING IN WRITING. Pitiful company, deceitful, terrible business practice, customer service useless. Never...
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EnterpriseCares

EnterpriseCares review #963309,
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In July of 2016, we traveled to Traverse City, Michigan and attempted to rent a car from Enterprise Rent A Car. We were told there were no cars available at the airport, wasted 2 hours and spent 2 taxi fares driving back and forth, and were finally able to return to the airport to get a rental car from Enterprise Rent A Car where there were dozens on the lot. When we returned home I called to complain and we were awarded a free day car rental...
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EnterpriseCares

EnterpriseCares review #962459,
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offconsumerpissed

offconsumerpissed Yes. The answer is yes. You appear to be a joke.

1.0
#962459
We rented a car from Enterprise Lake Forest when our car was being repaired from being in an accident. We told the Enterprise employee our insurance companies name and asked them what car could we rent that compares to our Acura TSX. They told us that our car was a luxury car and told us the rate the insurance company pays is $69 a day so we rented it for 5 days and submitted our receipt to the insurance company and found out our Acura TSX only...
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EnterpriseCares

EnterpriseCares Gfafard,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to care@enterprise....