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THis is the worst car rental company I've ever dealt with. I had to rent a car from them. They went into my bank account and charged me more than once a week for a large amount of money without notifying me or letting me know. I ultimately found out looking through my...
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EnterpriseCares

EnterpriseCares anonymous review #1001404, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to eh...

#1001404
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i was planning a vacation and needed rates for car rental called enterprise asking for rates the person on the phone was terrible--she wanted dates i eas needing ca how lon i needed it for--i did not have this information yet--she stated she could not give e rates...
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offconsumerpissed

offconsumerpissed Not sure what, "courtous" means, but I will say that I remember renting my first car too. As you grow up and do this more often, you will realize that what the worker told you...

I've done business with them before and never had a problem. There must be new management, or should I say, non-management. I took my car in to a local body shop who recommended me to the Griffith, Indiana Enterprise. The lady said she would send an email to Enterprise...
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EnterpriseCares

EnterpriseCares bill2017, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

I didn't like
  • Will never go to the location
#995981
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CAR RENTAL AGENCY Review

#922709
2.4
I have been bullied, abused, and defrauded by Enterprise Rent A Car Ireland. Don't risk ruining your holiday!
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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Short Review for September 06, 2016, Pc_service

#913843
I had a bad Service , not a pleasant customer service. They need find another job thats suits.
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Enterprise Rent A Car Car Rental Review

#906124
1.0
Held my 200 deposit for a week I'm getting me and attorney this is unexplainable!!
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This weekend I hired a car at Enterprise Rental a car in Pearland. And they offered a price of 58,- Dollars. The final price i ended up was 152,- dollars. I think this almost a criminal way of doing business. When I try to solve this there is no way of being able to...
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EnterpriseCares

EnterpriseCares rr2017, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com...

1.4
I didn't like
  • Hidden way of adding additional costs
  • Representation of charges
  • Price
#992288
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Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother...
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EnterpriseCares

EnterpriseCares I see that the Social Media Team has reached out to you on Twitter and other social forums. If you'd like to speak to us directly about this, please send us the specific deta...

My husband and I rented a car from Enterprise and were very disappointed as we have rented from them many times in the past and never had issues. This time was totally different. First off they did not clean the car very well. We were finding trash in the car during...
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EnterpriseCares

EnterpriseCares cheryl2017, We’ve noted your comments and would like the opportunity to look into this for you. Please send a detailed email to care@enterprise.com include the exact rental lo...

1.8
I liked
  • Fact they picked me up
I didn't like
  • Did not tell me about additional services
  • Washer fluid would not work
  • Customer service
#988532
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I was contacted 01/06/17 at 11:00 AM EST by Mart Stern (760-890-1185) with the Fleet Assessment Group with regard to a vehicle rented to my Spouse (served divorce papers 11/07/16 by CT State Marshall) and still not returned to the Flatbush, NY Rental Agency. I provided...
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EnterpriseCares

EnterpriseCares JHGallo, We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the exact rental location, ...

3.3
I liked
  • Online rental experience
I didn't like
  • Customer service notification and follow up
#988162
Reply to reviews
This company charged my card multiple times. They explained how they just don't do business that way, yet it happened. No contact what so ever for the additional charges. That only goes to show that they keep your credit card information on file and continue to charge...
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EnterpriseCares

EnterpriseCares anonymous review #987834, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to car...

LadyScot

LadyScot Sigh. Does the account on your bank online say PROCESSING? Have you ever rented a car before? Have you ever had a dealership do it for you?You give them your card. They charge...

Enterprise Rent A Car - Vehicle not available...on the way to pick it up
I reserved a van from Enterprise for 12/27/16. I searched online for a location near my house, but no vans were available. I widened my search and Demmings Collision in Belleview, FL had a van available for 12/27. Our family was going on a trip and wanted to take 1...
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Anonymous

Vernon Carson Had a reservation for a car called on Feb 22 2017 they said they was out of cars. called back this morning Feb 23 2017 then they told me that they could not come pick me up. T...

EnterpriseCares

EnterpriseCares anonymous review #986982, We’ve noted your comments and would like the chance to look into this for you. Please send us a detailed email to care@enterprise.com include the exa...

So I rented an Enterprise vehicle... Here's the recap: 1) Paid for an Intermediate and they gave my daughter an economy (didn't tell her that wasn't what I rented) and lied to me when I asked about it - saying she ok'd it. They didn't tell her. 2) My CostCo rental...
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EnterpriseCares

EnterpriseCares anonymous review #986250, We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the exact ...