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We made a reservation through the Enterprise.com site. When we showed up to get the car (at 11:30 am reservation time) the employee said they didn't have any cars but were hoping some would show up. He even helpfully pointed out that other people were in the same...
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EnterpriseCares
EnterpriseCares

anonymous review #1018336, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalat...

1.5
#1018336
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My husband rented a car from Enterprise. The car then had a flat tire, but he needed to go on a business trip. He took a taxi and gave the keys to me. I waited until the towing company took the car. I returned the keys and I checked the trunk for our belongings. There...
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Anonymous
Anonymous

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

1.0
#1017662
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Horrible dishonest company ZERO if it could be. NEVER USE THIS LOCATION. Horrible people! My car was hit and the place I went had me get a rental from here. They set it up at $25 a day. My husband went after work to pick it up with no problems. The car itself was nice....
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Anonymous
Anonymous

You had my empathy until you played the fire fighter sympathy card. Lame.

EnterpriseCares
EnterpriseCares

review #1015481 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiesca...

1.0
#1015481
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Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Pick Up Service Review

Enterprise Rent A Car
#935534
1.0
Resevered a car to go to my sons graduation from the army and his turning blue ceremony. The day we was to pick car up we were told there was nothing avaliable. Called diffrent enterprise agents they said they had car avalible drove 30 min to pick up car and was told there was nothing available and i had just talked to them 30 min before. I am very upset, now I have no way to make it to Georgia
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Car Review

Enterprise Rent A Car
#934029
1.0
Enterprise only rents to you if you have a current utility bill up to date or a major credit card. This is ABSOLUTELY absurd!! Just because i have neither doesnt mean i am going to steal the *** car!! I have a valid license and money for their rrdiculous deposite! So tired of my trips getting cancelled because if their *** rules!!!!!!!!!!!!
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Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#933605
Disappointing experience - booked online for 2 cars for a 4 week period. We booked to return to Oxford train station but were forced to return to an out of town depot. Staff then tried to charge for a link taxi - which we had to wait over an hour for. In total lost most of an afternoon owing to misrepresentation of depot location.
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Sometimes the safety of the people are so important that you have to campaign to ensure there is a change! Enterprise Car Rental in Oakland Ca. has made a clear statement to the community. That your safety is the least of our concern. Imagine renting a car that is...
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EnterpriseCares
EnterpriseCares

Mr. Kizer, We are happy to address these concerns directly with your son, the primary renter of the vehicle. While we are sympathetic to your concern, Mr. Kizer Jr., is under...

1.1
#1015212
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If there was an option to give 0 stars, I WOULD! DO NOT EVER USE THIS LOCATION!! It is SO worth the drive to go anywhere else!! *** poor service all the way around! I have nothing good to say and I was there for almost an hour!! So many things were wrong! They did not...
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EnterpriseCares
EnterpriseCares

Dixie_angel694, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I didn't like
  • Everything
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I called to make to make reservations to rent a car for the weekend and I was on hold for 30 minutes before someone came to the phone, once someone came to the phone and I explained that I wanted to rent a car for the weekend and they took all of my information to then...
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EnterpriseCares
EnterpriseCares

review #1014465 by anonymousWe’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescala...

I didn't like
  • Rude personel
#1014465
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I only have a question can i rent a car with a money order because i was in an sccident before and i had to give them 50.00 and they accepted the money order just want to know.
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EnterpriseCares
EnterpriseCares

anonymous #1011400, some of our local offices accept cash and money order as payment. Please call our Customer Care Specialists at 1-866-324-0810 or 1-800-227-7800 to inquire...

3.0
#1011400
Reply to reviews
Dan was the person who was supposed to be manning this branch and he was not present oak brook terrace branch at the start time of my reservation, which was 1:30. I waited until 2:30pm for dan to arrive at the branch to rent me the vehicle. First he complained about...
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EnterpriseCares
EnterpriseCares

Ifivebrett, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.c...

2.1
#1010056
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Sir, I am a 100 percent disabled veteran. When I arrived at the Miami airport after an overnight flight from LAX, I was told by your employees that I had cancelled my reservation for a car at a stated price. All of my paper work for this rental was in order and I had...
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EnterpriseCares
EnterpriseCares

user19387997, We’ve noted your comments and we would like to have the opportunity to speak with you further. Please send us a detailed email to ehiescalationscc@mailca.custhel...

offconsumerpissed
offconsumerpissed

Thank you for your service. I respect and appreciate it. With that said, as a fellow vet, I find it completely inappropriate to bring that up in circumstances where it has not...

1.0
I didn't like
  • Despite a confirmed reservation
  • Having no car on hand
#1007527
Reply to reviews
I rented a sonata on feb. 3, 2017 and had a pickup from my house to their location. Staff was courteous and was very satisfied with service to this point. I returned the sonata on Feb. 9, 2017 around 11:30 am and removed my wallet to pay with my credit card on file and...
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EnterpriseCares
EnterpriseCares

review #1006905, We’ve noted your comments and we would like to have the opportunity to speak with you directly. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.5
#1006905
Reply to reviews