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It seems that the local enterprise offices have the practice of just not answering the phone if they don't have available cars - even if you have a reservation. Corporate is aware of this but the practice continues. I called Ryan at the Enterprise location at 1320...
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EnterpriseCares
EnterpriseCares

fnet4444, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak ...

#1105029
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I just received a letter for a missed toll payment which I paid online. I contacted customer service and was told to send an email with the proof. I did so then was informed that my estimated time did not match it was an hour off (although the toll is right at the time...
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EnterpriseCares
EnterpriseCares

Review #1105012, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1105012
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My friend got into a bad wreck yesterday, i am currently in moab utah, so i had to do whatever i could to try to find him a rental car. The guy and his supervisor were both lazy and rude .. finally the enterprise in moab answered and did everything he could to help me...
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EnterpriseCares
EnterpriseCares

user70456977, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to sp...

#1104837
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Short Review on January 09, 2017

Enterprise Rent A Car
#988003
3.5
Details
Representatives were great as well as prices but it is ridiculous waiting three hours for a vehicle to arrive
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Additional Fees
Additional Services
Billing Practices
Customer service
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Price Affordability
Product or Service Quality
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Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Pick Up Service Review

Enterprise Rent A Car
#935534
1.0
Details
Resevered a car to go to my sons graduation from the army and his turning blue ceremony. The day we was to pick car up we were told there was nothing avaliable. Called diffrent enterprise agents they said they had car avalible drove 30 min to pick up car and was told there was nothing available and i had just talked to them 30 min before. I am very upset, now I have no way to make it to Georgia
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Price Affordability
Area manager called to resolve a problem. He bullied my husband and me. He talked over us and mocked us. Never been treated as bad from a "manager." Called Corporate office and complained I was told they would call me. Never received a call. Guess Enterprise rent a car...
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EnterpriseCares
EnterpriseCares

jthrasher, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

1.0
#1104416
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I reserved a mini-van on September 15 2017 for September 17 2017 and was called one hour before closing the a mini-van was not available. I was told to go to the location on the corner of Bank and Walkley in Ottawa to choose something else, which I did. The teller took...
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EnterpriseCares
EnterpriseCares

Jon201720172017, thanks for your comments. We would like to discuss your experience with us in more detail. Please email us at care@enterprise.com with your contact informati...

I didn't like
  • Representative brushoff
#1104297
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Hello, I rent van 9 seats, but get 8 seats on 19 september for two days, from Romford 161, Mawney road. Rm78bx. First when I arrival all was okey, when he (Mr Mehdi Choudhury)ask about landline, I said not remember and he start talking not nice but in 5-10 min I get my...
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EnterpriseCares
EnterpriseCares

Review #1103947, We’ve noted your review and would like the chance to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include t...

#1103947
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I reserved two 15 passengers vans in June to pick up at the Morgan Mill location in Monroe NC for a family trip in August, the day before we were scheduled to leave I was advised that no vans were available and I should call the airport location in Charlotte NC for...
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EnterpriseCares
EnterpriseCares

Review #1102816, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. We ...

3.0
I liked
  • Good cars
I didn't like
  • Unresponsive to customer contact
#1102816
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Eventhough I'm retired rmilitary, work in the community, own a house and have a credit card i was denied because my bills are paid online and in my wife's name. This is ridiculous. Needed to rent a car for my military grandson to get his drivers license. $198.50 for...
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EnterpriseCares
EnterpriseCares

Review #1102808, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must have been for you. We would like to speak with yo...

1.0
#1102808
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I had rented a car was involved in a very trying move called to confirm verbal on the phone a ok walked In just to be certain and was told that corporate had changed policies and I had to surender the car. Made no legal or budiness sense opened them up to litigation I...
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EnterpriseCares
EnterpriseCares

Review #1101788, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

#1101788
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Their customer service is the worst. They treat people like if you were getting the car for free. I will NEVER!!!! rent from these people again. I've seen them making fun of customers when they were outside and not looking, what kind of people are these, no thanks....
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EnterpriseCares
EnterpriseCares

Review #1101606, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.2
#1101606
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