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I went to the overland Park Kansas on 106th and Metcalf location with my credit card for deposit and was wanting to pay with my 93 year old dad credit card. They asked his for his dl he has none he is 93 they ran my credit card for deposit of one day and deposit hold I...
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EnterpriseCares
EnterpriseCares

lgoldfin123, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com with yo...

1.0
I didn't like
  • Awful customer sevice
#1135118
Reply to reviews
I rented a car from the Hiram Ga location because I liked that location, but when I called for a pickup, the agent transferred my reservation to the location nearer to me, in Rockmart (5 minute difference). I did not object, because I thought that the service at...
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EnterpriseCares
EnterpriseCares

Review #1135064, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com wit...

1.0
Rockmart, Georgia
I didn't like
  • Procedures
#1135064
Reply to reviews
I'm following up with the regional manager again, and will also file complaints to the head office of this code of conduct issues on how to explain the agreement to further avoid any conflicts with the clients, how to deal with objections and how to explain negative...
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EnterpriseCares
EnterpriseCares

Kjakis, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com with your co...

1.5
#1132774
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I have been a long standing frequent customer of Enterprise Rent A Car. My flight got changed to a different location and I called Enterprise at BWI to let them know I would have to drop the car off at Dulles Airport. I spoke with a rude agent named Jutiera. I was...
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EnterpriseCares
EnterpriseCares

Review #1130704, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com wit...

2.5
I didn't like
  • Lack of customer service
#1130704
Reply to reviews
Your company is threatening arrest and demanding money from me. I BEGGED your recovery unit to report the car stolen as soon as they contacted me. I tried to report the car stolen twice but was told your company had to do it, which they didn't. Your recovery unit...
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EnterpriseCares
EnterpriseCares

Review #129541, I'm glad to hear that our representative was able to resolve this concern with you directly. If we can ever help out, please email ehiescalationscc@mailca.cust...

Skysky35
Skysky35

Recordings from your hostile recovery unit are going to be put on here next.

1.0
#1129541
Reply to reviews
I’m visiting Orange County CA from Texas to see my dad who’s in hospital. I’m staying at my sister’s on Antonio Rd at Rancho Santa Margarita CA, close to the Enterprise location from whom I decided to rent a car. All aspects of their customers service has been...
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EnterpriseCares
EnterpriseCares

Review #1129215, thanks for taking the time to share your great rental experience with us! We'll be sure to pass this compliment along to Garik and the team there. See you ne...

#1129215
Reply to reviews
Please be careful at Weston Fl. They can careless if your handicap. They refused to take me home after showing them my disability card 1 was there before closing then at 6:00 they lock the door. Then they said once they lock the doors they can not drive anymore home....
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EnterpriseCares
EnterpriseCares

Review #1129132, I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.cust...

#1129132
Reply to reviews
So on 11/8/2017 my self and my go in to rent a car, during the transaction they state that im on the no rent notice, (I have rented from them before and have done commercial business with them) So the lady helping me (Danielle) in a loud voice begins talking to us like...
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EnterpriseCares
EnterpriseCares

Review #1128386, I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further about your experience. Please email ehiesc...

1.0
I didn't like
  • Rep was rude and condensending
#1128386
Reply to reviews
EnterpriseCares Oct 27 glen007, we appreciate it when customers tell us about their experiences.I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with...
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Anonymous
Glen Wilson

Glen WilsonEnterprise Rent-A-Car at 2831 N. Federal Highway, Pompano Beach Florida. Matt the manger is the worst person I ever spoken to I had a Truck that was Rented. I have...

1.0
#1127142
Reply to reviews
On 11/2/2017,we tried to rent a car from Enterprise in Red Bluff, California. After several attempts were made to understand why they had to have our credit card, with a hold of $50.00,and if the insurance company didn't up date info. to them, they could also charge us...
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EnterpriseCares
EnterpriseCares

Review #1125212, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
I didn't like
  • I would never use it
  • I would never use it ever
  • Rude people
#1125212
Reply to reviews