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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning...
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ransom
ransom

You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

Anonymous
Anon

Call your bank and dispute the charges. I would say it was theft and have them refund the money. If that doesn't work get an attorney or take them to small claims. If i...

#386342
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Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner...
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Anonymous
anonymous

I can't believe how prevalent this is. Same thing happened to me. Somebody hit my car, so the insurance company put me up with Enterprise. I used the car for a week while t...

Anonymous
Anonymous

Hi All,I rented a car in enterprise (hyundai accent 2016) and when car was parked some one hit my car and my front bumper is broken so can i know what will be the amount which...

#256298
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I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit...
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Anonymous
Anonymous

So you give them $100 to use their $25,000 vehicle, don't give it back when you agreed to (which could leave someone else without a car) then complain when they also change th...

ibarro01
ibarro01

I rented a car via Hotwire.com paying $85.00 per one day using Enterprise at JFK Airport from 8/6-7/13 and Enterprise charged me $96.00 for an economic car. Still waiting on t...

#401887
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Enterprise Rent A Car - Regional Manager Bullied us

Enterprise Rent A Car
#1104416
1.0
Details
Area manager called to resolve a problem. He bullied my husband and me. He talked over us and mocked us. Never been treated as bad from a "manager." Called Corporate office and complained I was told they would call me. Never received a call. Guess Enterprise rent a car doesn't value us as senior citizens and gold members. Seems like you have to be a certain kind of person for this Enterprise rent a car to treat you right. Enterprise rent a car...
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Additional Services
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Enterprise Rent A Car - Complain Romford rent office

Enterprise Rent A Car
#1103947
Hello, I rent van 9 seats, but get 8 seats on 19 september for two days, from Romford 161, Mawney road. Rm78bx. First when I arrival all was okey, when he (Mr Mehdi Choudhury)ask about landline, I said not remember and he start talking not nice but in 5-10 min I get my job landline, but he start not like me and not nice!!! Okey I get van did signature and leave!!! After 2 days need delivery back to rent company, but I get call 5.30 pm women ask...
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Enterprise Rent A Car - Denied reservation because ofautility bill

Enterprise Rent A Car
#1102808
1.0
Details
Eventhough I'm retired rmilitary, work in the community, own a house and have a credit card i was denied because my bills are paid online and in my wife's name. This is ridiculous. Needed to rent a car for my military grandson to get his drivers license. $198.50 for one day. And STILL denied. Is it just people of color?
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Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Details
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the...
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Anonymous
wellshii

So how the f*** do they get away with this if there is unseen damage?MIND BOGGLING

Anonymous
KA

Ditto experience today. Latest victim to the same scam. In retrospect, I can think of two main points:1. Cost of business being passed on to the customer by Enterprise Rent-A-...

#511599
Reply to reviews
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
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Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
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EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

#1098139
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Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to...
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Anonymous
Anonymous

Well, it's not Christmas. I live in rural Wisconsin a mere 30 miles from Enterprise. They won't come pick me up either.

Anonymous
Anonymous

You can't be upset because they didn't have any rentals available on Christmas eve and your dumb *** wrecked the one you had. Also, why would you expect them to drive to Calif...

#315247
Reply to reviews
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
I rented a car from Enterprise Rent-A-Car satelitte office located at 9210 N. Cave Creek Rd, in Phoenix Arizona on June 22, 2017. On June 23rd, 2017 I returned my rental to their office. As always, I paid with my debit card. In using my debit card, I had to pay a...
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EnterpriseCares
EnterpriseCares

Mr. Gerwin, Thank you for your feedback. I have emailed a copy of your final charges to the email address on file. You should be receiving that information shortly. I see t...

1.0
I liked
  • Fact they picked me up
  • Standard of car was good and clean
  • Dunlap ave location was perfect
I didn't like
  • Bad customer service
  • Service
  • Not owning up to an error on their accounting
#1068263
Reply to reviews
Enterprise Rent A Car - Do not rent car from Enterprise(especially people come from Asia)
*** and sucking Enterprise, Shame of Alaska!! We told this story to American people during our trip in Alaska, and they felt so sorry and shameful to us! We booked and pre-paid a rental car via agency Hotwire with an early-bird promotion a few months ago. And the day...
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EnterpriseCares
EnterpriseCares

Yuchen Lee and Chihyung Tasi, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We ...

1.2
I didn't like
  • Refused the renatl
#1098028
Reply to reviews
Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise
Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise
We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels were stolen between Monday night or Tuesday morning, yet the manager did not contact me...
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ElleJaye
ElleJaye

I am still waiting for a response to my email AND request for a telephone number for me to be able to contact a responsible individual at Enterprise. Perusing the other revie...

Anonymous
Anonymous

How would they know whose car it is? Besides, that's kind of the risk you take leaving your car parked in an open and unguarded lot for a full week at a time. They should have...

1.0
#1067103
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