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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning...
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ransom
ransom

You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

Anonymous
Anon

Call your bank and dispute the charges. I would say it was theft and have them refund the money. If that doesn't work get an attorney or take them to small claims. If i...

#386342
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Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner...
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Anonymous
anonymous

I can't believe how prevalent this is. Same thing happened to me. Somebody hit my car, so the insurance company put me up with Enterprise. I used the car for a week while t...

Anonymous
Anonymous

Hi All,I rented a car in enterprise (hyundai accent 2016) and when car was parked some one hit my car and my front bumper is broken so can i know what will be the amount which...

#256298
Reply to reviews
I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit...
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Anonymous
Anonymous

So you give them $100 to use their $25,000 vehicle, don't give it back when you agreed to (which could leave someone else without a car) then complain when they also change th...

ibarro01
ibarro01

I rented a car via Hotwire.com paying $85.00 per one day using Enterprise at JFK Airport from 8/6-7/13 and Enterprise charged me $96.00 for an economic car. Still waiting on t...

#401887
Reply to reviews

Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car - Waiting waiting waiting

Enterprise Rent A Car
#1074302
1.0
Enterprise rental car company in North Conway NH has made us wait for our "Reserved" rental for 2 hours as there are no vehicles currently available. Why would i waste my time with this company again. They have certainly messed up my plans and ruined my vacation. *** THEM.
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Enterprise Rent A Car - Calcutta Ohio Enterprise

Enterprise Rent A Car
#1055278
2.2
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
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Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the...
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Anonymous
wellshii

So how the f*** do they get away with this if there is unseen damage?MIND BOGGLING

Anonymous
KA

Ditto experience today. Latest victim to the same scam. In retrospect, I can think of two main points:1. Cost of business being passed on to the customer by Enterprise Rent-A-...

#511599
Reply to reviews
Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to...
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Anonymous
Anonymous

Well, it's not Christmas. I live in rural Wisconsin a mere 30 miles from Enterprise. They won't come pick me up either.

Anonymous
Anonymous

You can't be upset because they didn't have any rentals available on Christmas eve and your dumb *** wrecked the one you had. Also, why would you expect them to drive to Calif...

#315247
Reply to reviews
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
I rented a car from Enterprise Rent-A-Car satelitte office located at 9210 N. Cave Creek Rd, in Phoenix Arizona on June 22, 2017. On June 23rd, 2017 I returned my rental to their office. As always, I paid with my debit card. In using my debit card, I had to pay a...
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EnterpriseCares
EnterpriseCares

Mr. Gerwin, Thank you for your feedback. I have emailed a copy of your final charges to the email address on file. You should be receiving that information shortly. I see t...

1.0
I liked
  • Fact they picked me up
  • Dunlap ave location was perfect
  • Standard of car was good and clean
I didn't like
  • Bad customer service
  • 9210 n cave creek rd loc doing shady stuff behind the scenes
  • Not owning up to an error on their accounting
#1068263
Reply to reviews
Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise
Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise
We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels were stolen between Monday night or Tuesday morning, yet the manager did not contact me...
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EnterpriseCares
EnterpriseCares

Review #1067103, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
#1067103
Reply to reviews
2 weeks previous to 6/7/2017 I reserved a car online. Did not hear anything from Enterprise --- so I called 6/6 to make sure everything was good. Young man said that he tried to call??? No miss calls and a voice mail with no message??? He said that they could pick me...
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EnterpriseCares
EnterpriseCares

maryellen2017, We’ve noted your comments and we would like to the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

#1062700
Reply to reviews
I had reserved a mid size car from 4665 N Braeswood Houston Tx 77096. Instead I was given a Compact / Economy. When the Enterprise rep showed me the car, I recognized almost immediately that this was a small car. The insult was that she blatantly lied and said it was a...
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Anonymous
Anonymous

The situation was made right by the assistant manager! Although she was the same lady that had given me the car, and maybe felt embarrassed and thought best to apologize as a...

EnterpriseCares
EnterpriseCares

Lucy, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Texas Regional management and our team a...

#1069295
Reply to reviews
Your Santa Monica California office made a really bad judgement call on my account! I prepaid most of my car rental for 4 months. Your manager quit and your new manager decided my account was a "problem"! Now a psycho man who is very unreasonable has left 20 plus...
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EnterpriseCares
EnterpriseCares

Anon73, We’ve noted your comments and we would like to have the chance to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

Anonymous
Anonymous

Additionally the psycho man is knocking on doors of family members claiming they are impeding a criminal investigation. Why?! The car was returned and balance paid. Seriously ...

1.0
#1061745
Reply to reviews