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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning...
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ransom
ransom

You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

Anonymous
Anon

Call your bank and dispute the charges. I would say it was theft and have them refund the money. If that doesn't work get an attorney or take them to small claims. If i...

#386342
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Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner...
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Anonymous
anonymous

I can't believe how prevalent this is. Same thing happened to me. Somebody hit my car, so the insurance company put me up with Enterprise. I used the car for a week while t...

Anonymous
Anonymous

Hi All,I rented a car in enterprise (hyundai accent 2016) and when car was parked some one hit my car and my front bumper is broken so can i know what will be the amount which...

#256298
Reply to reviews
I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit...
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Anonymous
Pissed off

They say on the website if you have a major credit card you don’t need a deposit but it should say if you use a debit or credit card you need a deposit

Anonymous
Anonymous

So you give them $100 to use their $25,000 vehicle, don't give it back when you agreed to (which could leave someone else without a car) then complain when they also change th...

#401887
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Enterprise Rent A Car - Bad service

Enterprise Rent A Car
#1066858
1.0
Details
Do not use enterprise. They are the rudest unprofessional people . They try to charge your credit card and the agent talks down on you like you are trash.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car - Horrible experience

Enterprise Rent A Car
#1069826
2.1
Details
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car - Calcutta Ohio Enterprise

Enterprise Rent A Car
#1055278
2.2
Details
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
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Diversity of Products or Services
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Enterprise Rent A Car - Customer kick off Enterprise lot police call.

Enterprise Rent A Car
#1048510
On 5-11-2017 at the Jonesbro Rd Union City location at 215pm. Video speaks shows no reason for me to be treated in a bad matter. Police arrived to only they said was very bad person. Have video tape showing manger act really bad lie on tape and call police.
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Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the...
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Anonymous
wellshii

So how the f*** do they get away with this if there is unseen damage?MIND BOGGLING

Anonymous
KA

Ditto experience today. Latest victim to the same scam. In retrospect, I can think of two main points:1. Cost of business being passed on to the customer by Enterprise Rent-A-...

#511599
Reply to reviews
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
Enterprise Rent A Car - Very Poor
In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand daughter, were here visiting at the time. When returning to the vehicle after dinner, we open the door and the van was...
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EnterpriseCares
EnterpriseCares

threexdaladi_62, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

1.0
I liked
  • Customer service 1800 number and roadside assistance
I didn't like
  • Service
#1078097
Reply to reviews
Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to...
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Anonymous
Anonymous

Well, it's not Christmas. I live in rural Wisconsin a mere 30 miles from Enterprise. They won't come pick me up either.

Anonymous
Anonymous

You can't be upset because they didn't have any rentals available on Christmas eve and your dumb *** wrecked the one you had. Also, why would you expect them to drive to Calif...

#315247
Reply to reviews
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
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EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

#1098139
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To whom this may concern, As a customer of Enterprise for over twenty years who has not only used the service but has also recruited countless colleagues to the business, I wish I could be writing a more positive review. But instead, I sit here, absolutely appalled by...
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EnterpriseCares
EnterpriseCares

kapornn_89, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Ontario Regional management and ou...

Anonymous
Anonymous

That tale of woe reads longer than "War and Peace" .I can't possibly read it all.You sound awfully emotional which is no way to handle an unsatisfactory business transaction."...

#1122059
Reply to reviews
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
I rented a car from Enterprise Rent-A-Car satelitte office located at 9210 N. Cave Creek Rd, in Phoenix Arizona on June 22, 2017. On June 23rd, 2017 I returned my rental to their office. As always, I paid with my debit card. In using my debit card, I had to pay a...
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EnterpriseCares
EnterpriseCares

Mr. Gerwin, Thank you for your feedback. I have emailed a copy of your final charges to the email address on file. You should be receiving that information shortly. I see t...

1.0
I liked
  • Standard of car was good and clean
  • Dunlap ave location was perfect
  • Fact they picked me up
I didn't like
  • Bad customer service
  • Service
  • Not owning up to an error on their accounting
#1068263
Reply to reviews
Enterprise Rent A Car - Do not rent car from Enterprise(especially people come from Asia)
*** and sucking Enterprise, Shame of Alaska!! We told this story to American people during our trip in Alaska, and they felt so sorry and shameful to us! We booked and pre-paid a rental car via agency Hotwire with an early-bird promotion a few months ago. And the day...
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Anonymous
Boss

Some of the other major rental companies require additional identification in the form of a passport, to back up the international license. With some companies, you could also...

EnterpriseCares
EnterpriseCares

Yuchen Lee and Chihyung Tasi, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We ...

1.2
I didn't like
  • Refused the renatl
#1098028
Reply to reviews