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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning the car I was forthcoming with that information. I had agreed to put up a $100 deposit and forgo the offered insurance. When I returned the car the man at the office said they...
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ransom

ransom You say it was not your fault and I'm sure it wasn't. However, it wasn't their fault either and you refused to get their insurance for it so you assumed responsibility for an...

Anonymous

Anon Call your bank and dispute the charges. I would say it was theft and have them refund the money. If that doesn't work get an attorney or take them to small claims. If i...

I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit would be returned to my card. Fast forward to today, April 19, 2013 contacted bank no deposit from Enterprise pending, contacted Enterprise only to hear that they changed my...
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Anonymous

Anonymous So you give them $100 to use their $25,000 vehicle, don't give it back when you agreed to (which could leave someone else without a car) then complain when they also change th...

ibarro01

ibarro01 I rented a car via Hotwire.com paying $85.00 per one day using Enterprise at JFK Airport from 8/6-7/13 and Enterprise charged me $96.00 for an economic car. Still waiting on t...

#338888
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Delray Beach Branch Review

#891614
1.0
This company has no soul. They abuse their customers, steal their personal items and ridicule you when you complain. I have never been treated as poorly as I was by Enterprise. They are a disgrace to the industry and a perfect example of what is wrong in corporate America today. Exhaust every possible option to rent elsewhere.
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Enterprise Rent A Car Car Rental Review

#889341
1.6
I moved out of town had no idea i owed any fees for tolls i thought was gone be deducted from the ridicouls deposit they ask for only because you have a debit card .I cant rent cars any more mysteriously you get put on a do not rent list. Why not give options to pay because 50.00 in tolls including their fees is crazy i only moved from miami to georgia
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Delray Beach Branch Review

#891619
1.0
The Delray Beach Fl branch consists of liars, thieves and the worst customer service . Exhaust every other option to rent elsewhere. Stole 1000 dollars plus of my property and over charged by card consistently.
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Enterprise Rent A Car Car Rental Review

#906124
1.0
Held my 200 deposit for a week I'm getting me and attorney this is unexplainable!!
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Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner vehicle, but due to a shortage of cars because of recent hailstorms, they arranged instead a rental vehicle from Enterprise Rent-a-Car. At the Enterprise office (3910 W. Airport...
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Anonymous

Anonymous Hi All,
I rented a car in enterprise (hyundai accent 2016) and when car was parked some one hit my car and my front bumper is broken so can i know what will be the amount w...

Anonymous

Anonymous Just buy the insurance and you won't have to worry about it

Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to Sacramento CA for Christmas. On Dec. 23, while on I-80 just minutes from San Francisco, we were involved in a 4-car pile-up. We stopped in time but the car behind us couldn't stop and hit...
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Anonymous

Anonymous Well, it's not Christmas. I live in rural Wisconsin a mere 30 miles from Enterprise. They won't come pick me up either.

Anonymous

Anonymous You can't be upset because they didn't have any rentals available on Christmas eve and your dumb *** wrecked the one you had. Also, why would you expect them to drive to Calif...

Let me start by saying I began renting from Enterprise back in 1980 after I returned home from the US Navy. That makes me a 30 year customer. My problem started when I rented a vehicle on 1/14/12 in order to drive out to see my 5 year old grandson graduate from his swimming class. The day before pickup I called and requested a specific vehicle within the class of car I had reserved. When I arrived the assistant "manager" not only lied to me...
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Anonymous

Anonymous I was directly involved with this customer. He was a frequent renter and would complain every time he would return a vehicle and demand discounts. I was a manager at one of th...

Anonymous

Anonymous Seems to me that instead of going to Enterprise, she should have gone some place else after the SECOND incident. Customers are not always right regardless of what business man...

In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the employee and was told that was normal wear and tear and was already noted from previous renters. This walk around took all of 15 seconds. During the time I had the car (a couple...
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Anonymous

anonymous I won't do business with Enterprise at all. First, we bought a car from Enterprise and it was touted as being almost new and in ex-cellent condition. Enterprise was recommen...

Anonymous

Anonymous This is quite common. I work for a company which rents a large volume of vehicles. When it first happened I used to try to fight them but our VISA insurance doesn't seem to ha...

i rented an SUV for 1 day on a saturday and was to return on sunday which they happen to be closed. I did not have a ride home so i tried to contact the company to see if it would be ok to return monday morning so i would be able to get home. In the past i was told it would be fine if I just dropped it off mon morning and was NEVER charged for that sunday. I dropped vehicle off this morning and was charged for a full day even though they would...
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Anonymous

Anonymous You are an ***. End of story.

Anonymous

Anonymous What is wrong with u people are sheep and love to get ripped off...they are in business to make money ,however they could treat there customers with some respect... Sunday us...

Made a car rental reservation with Enterprise car rental through Hotwire. The reservation stated that Enterprise accepts both credit cards and debit/check cards. However, upon arrival, the representative told me I needed at least 2 utility bills if using a debit card. As my utility bills are paid on line, I could not produce them. With my reservation denied, I went to Avis and was able to rent a car with my debit card. Avis performs credit...
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lindasledge7

lindasledge7 I forgot to add that, after he did not produce a policy, Adrian,the manager then accused me of threatening to sue and did not rent the car to me that I had reserved 3 days pr...

lindasledge7

lindasledge7 Hi, I too had the same experience. I asked the manager, Adrian, for the policy outlining this practice, there is not a policy. The manager informed me that staff are "Trained"...

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Enterprise Rent-A-Car
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(800) 264-6350
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Enterprise Rent-A-Car office, located 852 W 6Th St, Corona, CA 92882, has accused us of damage to a vehicle we rented. Upon returning the car, the only person in the office, asked if we were the customers from the body shop, I said Yes, and he instantly went outside, and come back in within a few seconds, and claimed the vehicle had damage - he had not even looked up the rental agreement, nor did he have any of our information, and I asked him...
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Anonymous

Anonymous Trying to charge me for the same type of "Dent" However they are claiming it is $1200 give or take a few dollars.

Anonymous

Anonymous Do you actually think that the Manager of the branch gains anything at all by charging you for damage? He would 100% rather you didn't damage the vehicle, not have to write a ...