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I was in a rear-ended accident and Allstate helped me book a car at Enterprise in San Mateo, CA. Even before Allstate made the reservation, I told the agent that I do not want any rental that is over the $30/30 days limit. When Enterprise reservation team called me to...
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EnterpriseCares
EnterpriseCares

lala1993, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

#1085657
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Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
Enterprise Rent A Car - Getting nowhere with Enterprise Rent-A-Car on Credit due to me .
I rented a car from Enterprise Rent-A-Car satelitte office located at 9210 N. Cave Creek Rd, in Phoenix Arizona on June 22, 2017. On June 23rd, 2017 I returned my rental to their office. As always, I paid with my debit card. In using my debit card, I had to pay a...
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EnterpriseCares
EnterpriseCares

Mr. Gerwin, Thank you for your feedback. I have emailed a copy of your final charges to the email address on file. You should be receiving that information shortly. I see t...

1.0
I liked
  • Fact they picked me up
  • Standard of car was good and clean
  • Dunlap ave location was perfect
I didn't like
  • Bad customer service
  • Service
  • Not owning up to an error on their accounting
#1068263
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Enterprise Rent A Car - St. Petersburg Cheaters
Picked the car up at 3400 5TH AVE S, SAINT PETERSBURG, FL location while it was raining. They parked the car out in the pouring rain for us to inspect. I saw a smudge on the door and showed it to the tall blond haired man, I rubbed and seemed to come off, however the...
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platkin
platkin

Enterprise Corporate has refunded the $500.00 fee for the dent that came with the car. Make certain the car is dry and take a movie or pictures of all dents or blemishesResol...

platkin
platkin

I emailed information requested on the 15th of March and again today on the 20th.We shall see, Carol H.'s email seemed sincere

3.9
I liked
  • Car was comfortable
I didn't like
  • Trickery
#1020873
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We rented a car from Enterprise Lake Forest when our car was being repaired from being in an accident. We told the Enterprise employee our insurance companies name and asked them what car could we rent that compares to our Acura TSX. They told us that our car was a...
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EnterpriseCares
EnterpriseCares

Gfafard, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to care@enterprise.com ...

1.3
#959602
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Worst treatment I have ever had was by the Manager Emy Garzaro and her assistant manager Alice Poon at this local Enterprise Rent-A-Car office in Atherton / Redwood City area. We made a reservation with another Assistant Manager, Neal Gossard who was extremely...
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3.8
#882587
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This all started last March of 2015 in which we were directed by our car dealership who contracts with Enterprise car rentals. After my wife had picked up the car she went into an asthma attack due to the chemicals they use to "Freshen" the vehicles interior. As a...
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Truth4All2See
Truth4All2See

Our issue has been peacefully resolved with Enterprise.

EnterpriseCares
EnterpriseCares

Truth4All2See, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the co...

#809633
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Do not rent from them, you will be ripped off. From start to finish they will scam you on everything. 1st rip off is prepaid fuel. You will pay for a full tank of gas whether you use it or not, they will not tell you that of course. 2nd rip off is supplemental...
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EnterpriseCares
EnterpriseCares

cflack, We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including the...

#785656
Reply to reviews
Enterprise Rent A Car - Disgrace my name
I am a vry good renter form enterprize there were a lot of times that I get a car and it would drive terrible they wouls switch my out and take care of me I would come back and forth because of they way I was treated,but lately I had a issue with the staff that was...
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Anonymous
Anonymous

Wtf? You can't even spell the wards or put them in the proper way to get out what the heck your trying to say.

3.6
I liked
  • Being treated with hoor from the staff
  • Friendly agents
I didn't like
  • No resolution
#783944
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Enterprise filed a claim against my wife and I for dents in the top of their Tahoe. We disputed their claim, as the renting location did not perform a complete inspection, i.e., they did not inspect the top of the vehicle. The return location found dents and attributed...
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EnterpriseCares
EnterpriseCares

tsquar, We’ve taken note of your concner and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including ...

Anonymous
Anonymous

I am having the same problem. There are scratches on the trunk of the car I rented and enterprise is trying to put that on me claiming its over 1000 dollars worth of damage. T...

1.0
I didn't like
  • Unresponsive to customer contact
  • Poor dispute resolution skills
  • No satisfactory customer service
#738236
Reply to reviews
Had a tire to be replaced from Enterprise it's a Bridgestone tire 215-22R17 ecopia 422. So since it's a a Bridgestone I could only get it from Firestone in my area within the day. According to Enterprise I was aloud to have a single tire replacement for the rental and...
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EnterpriseCares
EnterpriseCares

halljr.timothy, We’ve noticed of your comments and we'd like to have the opportunity to look into this billing concern for you. Please send a detailed email to care@enterprise...

4.3
#717271
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