Potters Bar, Hertford

I picked up my 2 day rental from the dealership - a Diesel Mazda-.

It had no fuel at all in it. [We had a full car including a 90 year old on board.] At the first garage that we reached, I pulled up next to a diesel pump and filled the tank.

The car started misfiring, stopping and starting then gave up the ghost.

Enterprise sent out a replacement quite promptly and organised a pickup for the Mazda. The pickup driver suggested it may have been misfuelled. I returned to the original garage and have to admit that, with 2 diesel nozzles and an 'unleaded' one I may have grabbed the wrong one. OK my goof. see the picture=>

I received a call from the company who said that I had to pay for the repairs as this was NOT covered under my hire car insurance.

As a regular Enterprise customer I said that I would be prepared to pay a reasonable amount for the draining/repair accepting that it was my fault.

I then received an official letter saying I was responsible for misfuelling, which is not covered by them and would have to pay for 'all repairs'

3 weeks later my bank account was suddenly emptied of just under £9,300 !!! no notice, no warning, or authorisation by me.

The next day I received a letter with a series of invoices from Enterprise totalling £9,300 and demanding payment. I demanded that they return my money as I had not authorised anything, nor had a chance to review the documentation.

-I have demanded my money back and been refused.

- I have demanded a 2nd opinion on the state of the car from an independent garage and been fobbed off.

I have then contacted the AA who indicated that a typical cost of draining the tank and replacing parts would be in the order of £220..

Co -incidentally I also discovered that the AA are the approved callout and collection company for Enterprise!! why did they not use them.??

What are my options at this point ?

Surely their actions cannot be correct/legal/fair?

Review about: Mazda Rental.

Review #683898 is a subjective opinion of a user.

Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Enterprise Rent A Car?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"I reserved a van from Enterprise for 12/27/16. I searched online for a location near my house, but no vans were available. I widened my search and Demmings Collision in..." Read more
"I returned my car and left my pricey pair of sunglasses in one of the cars i rented. I drove away and realized i forgot them. I didn't go back..." Read more
"I requested an AWD SUV for the morning of 12/26/16 at 8AM, Novato, CA. The attendant told me that 'time' was not available & I needed to come in at..." Read more
"Thirteen Days Ago, on July 18, 2014, around 8:30am, my parked Chrysler 300C was hit by an Enterprise Chevy Captiva rental car. My car was knocked up on the curb..." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
"I just realized money was being taken from my checking account. Since it is not a large amount, I didn't pay close attention. I have no clue who I have..." Read more
"I have been a Kaiser member since 2007. In that time I have had many primary physicians and out of lets say 10 or 11 of them only 3 of..." Read more
"Service Transport, Inc. truck driver Bo Thompson has defrauded people as he drive his semi-truck freightliner from state to state town to town in America. He drives under the influence..." Read more