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1 comment

Initilally upon arrival the requested Wheel chair was not provided. Clerk did not accept my pre-regist.

Or Plus status. Very unhappy disabled customer. Returned and re-rented another Vechicle. Enterprise did not return My initial deposit.after 6 days.

Upon which time i called them and requested them to do so. I provided proof of return receipt Plus The new Rental Agreement. Malls back and forth to no avail.

Now 6 days out I'm not receiving any communication from Enterprise... Still have not received Refund, though it has been proven that it was employee error.....

Reason of review: Return, Exchange or Cancellation Policy.

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Review #1089893, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to speak with you further.

Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. Carol H.

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