Enterprise Rent A Car - AUTO INSURANCE (Collision Damage Waiver). WARNING !!!!!!
AUTO INSURANCE (Collision Damage Waiver) COVERAGE. WARNING !!!!!!
One thing you have to watch out is the auto insurance. They are $16 to $20 a day. Even if you told them you don't want it, they still circle it in the contract for you to sign. Or, they don't circle anyplace and let you look at the fine print and hope that you would cycle the place where it says you want to buy insurance.
Enterprise is very bad on this. They push very hard and *** you to take the insurance. Watch Out for Enterprise.
We rented a car for 10 days. We told the agent that we didn't want any coverage, including collision. Usually they would cycle the box for us to initial. Now Enterprise may not do it. They are playing a different game. They let us look at the fine print and cycle yourselves. I cycled the wrong box. Thy agent knew that we did not want any coverage,but still entered it in the computer system. It is unethical. Enterprise push very hard on it because it is a money maker and I think the agent who sell them get a commission.
Reason of review: Poor customer service.
Monetary Loss: $170.
Preferred solution: Full refund.
Enterprise Rent A Car Cons: Customer service.
Location: Las Vegas, Nevada
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review #581301,
We’ve taken note of your comments and would like the opportunity to look into this for you. Please email care@enterprise.com with your full name, contact information, reservation or rental agreement number, and any other details.
When emailing, please include reference # 150126-005132. We look forward to hearing from you.
Regards,
Carol H.
Social Monitoring Coordinator