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I rented a cargo van for my flower business, as I had many times with no problems for years. After returning the van on Sunday, leaving keys in lockbox, two weeks later, I received a letter saying I damaged a piece under the van.

This particular Saturday, I didn't have to backup", ever!! But I've been fighting this since 2011. Today, we needed to rent a car, and of course, they said I couldn't rent and neither could my husband, even though, he was never involved in any of my van rentals. That is crazy!!

I will not pay this, because I didn't do it!! I have never had a ticket, and in all the years I rented vans for my business, I never had a problem, or any damages. This is a scam! I'm furious and so angry!

The picture that they sent me was not even taken at the Woodstock location.

I feel someone at this location did the damage and is blaming me. This location, has in the past been very poorly run, and two years ago we rented a car from the location.

Product or Service Mentioned: Enterprise Rent A Car Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Find the real guilty party.

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Review #1430491, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email with your contact information, exact rental office location, rental agreement number, claims number, and the details above so we can address this.

Thank you. – Carol H.

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