State: California Clear all filters (133 of 1586 reviews match)
filters
state:
city:
Show
product:
Show
So on 11/8/2017 my self and my go in to rent a car, during the transaction they state that im on the no rent notice, (I have rented from them before and have done commercial business with them) So the lady helping me (Danielle) in a loud voice begins talking to us like...
Read more
EnterpriseCares
EnterpriseCares

Review #1128386, I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further about your experience. Please email ehiesc...

1.0
I didn't like
  • Rep was rude and condensending
#1128386
Reply to reviews
On 11/2/2017,we tried to rent a car from Enterprise in Red Bluff, California. After several attempts were made to understand why they had to have our credit card, with a hold of $50.00,and if the insurance company didn't up date info. to them, they could also charge us...
Read more
EnterpriseCares
EnterpriseCares

Review #1125212, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
I didn't like
  • I would never use it
  • I would never use it ever
  • Rude people
#1125212
Reply to reviews
Try to rent a car. Do not know the area and when we called for a pick up they told us that we were out of their "area". How was the consumer to know whether you're in an area or not? So we opted to rent a car closer to where we were so they could pick us up However,...
Read more
EnterpriseCares
EnterpriseCares

Review #1114196, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.1
#1114196
Reply to reviews

Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#892433
2.5
Details
Want refund for $150 cleaning fee.https://chattanooga.app.bbb.org/complaint/view/36834/c/m3w79m
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car Customer Care Review

Enterprise Rent A Car
#887845
Santa Fe Airport Enterprise Rent a Car 1) Advertised Ebterprise location at the airport actually about 5 miles away. 2) no obvious pick up service for Emterprise Rent a car at Santa Fe airport 3) Enteprises closes at 2pm on Sunday's in Sanata Fe therefore interfering with late departures out of Santa Fe airport on Sunday.
Comment
Show

Nissan Altima Car Review

Enterprise Rent A Car
#882086
1.0
Details
Expired tags traffic stop Court date
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car Car Rental Review

Enterprise Rent A Car
#856451
Picked up our rental at Stockton airport. We had a low tire light on and WE had to deal with that. Self inspection? Seriously? Won't rent from there again. That's why we rent so it's not our problem. Apparently not here.
Comment
Show
Our family usually rents only when we need a car to travel with our disabled mom. Enterprise was always our first choice because of fair price. The vehicle my sister rented this last trip to Tahoe to have mom attend to my daughter's wedding, had some dings and a dent...
Read more
EnterpriseCares
EnterpriseCares

Review #1099559, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.0
I didn't like
  • Bad business
#1099559
Reply to reviews
Initilally upon arrival the requested Wheel chair was not provided. Clerk did not accept my pre-regist. Or Plus status. Very unhappy disabled customer. Returned and re-rented another Vechicle. Enterprise did not return My initial deposit.after 6 days. Upon which time i...
Read more
EnterpriseCares
EnterpriseCares

Review #1089893, we appreciate it when customers tell us about their experiences and assure you that it's never our intention to inconvenience our customers. We would like to...

1.5
#1089893
Reply to reviews
Enterprise Rent A Car - Your Paso Robles office is nethical and lacks professionalism and is rightly being accused of bullying
Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother...
Read more
1.0
#1064074
Reply to reviews
Your Santa Monica California office made a really bad judgement call on my account! I prepaid most of my car rental for 4 months. Your manager quit and your new manager decided my account was a "problem"! Now a psycho man who is very unreasonable has left 20 plus...
Read more
EnterpriseCares
EnterpriseCares

Anon73, We’ve noted your comments and we would like to have the chance to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

Anonymous
Anonymous

Additionally the psycho man is knocking on doors of family members claiming they are impeding a criminal investigation. Why?! The car was returned and balance paid. Seriously ...

1.0
#1061745
Reply to reviews
Sometimes the safety of the people are so important that you have to campaign to ensure there is a change! Enterprise Car Rental in Oakland Ca. has made a clear statement to the community. That your safety is the least of our concern. Imagine renting a car that is...
Read more
EnterpriseCares
EnterpriseCares

Mr. Kizer, We are happy to address these concerns directly with your son, the primary renter of the vehicle. While we are sympathetic to your concern, Mr. Kizer Jr., is under...

1.1
#1015212
Reply to reviews
Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother...
Read more
EnterpriseCares
EnterpriseCares

I see that the Social Media Team has reached out to you on Twitter and other social forums. If you'd like to speak to us directly about this, please send us the specific deta...

1.0
#991571
Reply to reviews

Contact Enterprise Rent A Car

Mailing Address:
Enterprise Rent-A-Car
Phone:
(800) 264-6350
More
This company charged my card multiple times. They explained how they just don't do business that way, yet it happened. No contact what so ever for the additional charges. That only goes to show that they keep your credit card information on file and continue to charge...
Read more
EnterpriseCares
EnterpriseCares

anonymous review #987834, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to car...

LadyScot
LadyScot

Sigh. Does the account on your bank online say PROCESSING? Have you ever rented a car before? Have you ever had a dealership do it for you?You give them your card. They charge...

#987834
Reply to reviews