Manufacturer: Enterprise Rent A Car Category: Car Rentals Clear all filters (932 of 4525 reviews match)
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For the record I have been renting cars with your company for over six years. I was schedule to go on vacation on August 30, 2017 to Las Vegas. I was leaving out of Newark International airport and return to Baltimore Washington International Airport for my father’s...
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EnterpriseCares
EnterpriseCares

Review #1100802, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must have been for you. We would like to speak with yo...

I didn't like
  • Disappointment
#1100802 by anonymous
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Enterprise Holdings - Enterprise Rent A Car Scam
Rented a car to drive 50 miles. Cost $2100. I rented a car from Enterprise Rent A Car in Mercer County Airport Trenton & Drove it to Philadelphia Int'l Airport; 50 miles. Had it overnight less than 24hours. I pointed out all the damage to the vehicle when checking it...
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EnterpriseCares
EnterpriseCares

MamaDof2, We’ve noted your comments and would like the opportunity to look into this concern for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com incl...

Anonymous
Smitty

You are way beyond telephone calls and broken promises.All correspondence must be conducted in writing and delivered via Certified Mail return receipt requested.If you fail to...

1.9
I liked
  • Car i rented ran well
  • Philadelphia airport shuttle driver
I didn't like
  • Checkout agent
  • Dirtiness of the car
  • Price
#1100284 by MamaDof2
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A few years ago, I rented a car to go to the beach. I spoke to the rental agent for over 30 minutes, he asked me a lot of questions – I answered them all including the fact that I did not have a car, therefore I did not have insurance and would need liability. Before I...
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EnterpriseCares
EnterpriseCares

Review #1099767If we can help out, please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information a...

I didn't like
  • How i was lied to
#1099767 by lkebe
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Enterprise Rent A Car - Horrible experience

by anonymous #1069826
2.1
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
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Price Affordability
Product or Service Quality
Reliability
Value for money
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I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
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Enterprise Rent A Car - Calcutta Ohio Enterprise

by taikens13577 #1055278
2.2
Details
Diversity of Products or Services
Location
Price Affordability
Reliability
Value for money
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
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Enterprise Rent A Car - Bad customer service at Enterprise Car Rental

by anonymous #1047291
1.0
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Additional Fees
Additional Services
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Price Affordability
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Value for money
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First they lied to me over the phone they told me if I did not have a utility bill I could use my bank statements then when I got to enterprise in Atlanta on Howell mill road they offered me a old car that looked like the interior seats had urine and *** on them I told them I refuse to drive a car that nasty.
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Enterprise Rent A Car - No unlimited mileage locally

by anonymous #1045021
1.3
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
We have to drive 120 miles to get rent a mini van with unlimited mileage. The local place is nice but will not rent unlimited miles saying it is a corporate policy but it is not at the airport. We rent about 4 times per year, so next year will just start renting from another company that includes unlimited miles, so at least they lose some business and money from incorporating that policy.
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Our family usually rents only when we need a car to travel with our disabled mom. Enterprise was always our first choice because of fair price. The vehicle my sister rented this last trip to Tahoe to have mom attend to my daughter's wedding, had some dings and a dent...
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EnterpriseCares
EnterpriseCares

Review #1099559, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.0
I didn't like
  • Bad business
#1099559 by anonymous
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Took trip to Orlando 8-22-17 to 8-26-17 rented from Enterprise at Orlando airport garage is dark so cant really look over car. Then we were caught in rain on way back to vehicle after shopping an our clothes picked up brown stains from seats. So we put towels down from...
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EnterpriseCares
EnterpriseCares

Shawn.6, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak w...

1.5
I didn't like
  • Condition of vehicle customer service
#1098179 by Shawn.6
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Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
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EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

#1098139 by anonymous
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You would think having a car reservation would mean when you arrive at the scheduled time your car would be ready. But no, the Merced, CA office will make you wait 35 minutes before they even wait on you. Then when they finally check you in, they will tell you your car...
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EnterpriseCares
EnterpriseCares

Review #1097509, We'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation numbe...

I didn't like
  • Bad service
  • Representative brushoff
  • Not helpful staff
#1097509 by anonymous
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This happened the second time at RDU Enterprise rental in September 2017. The agents are all very nice and polite - I will give them that. I was told by the agent showing me around the lot (which I don't like - it's a time sink and a ploy to upgrade you) that all...
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EnterpriseCares
EnterpriseCares

Review #1096876, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

i rented one your suv i gave money up front on rental and depoist of 150 took suv back before time get my deposit back your manger name gregg in hermitage pa said we do not get money i said him why u charge us depoist even i will never in my life go to entrrprised i am...
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EnterpriseCares
EnterpriseCares

Review #1096749, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Bad process on returns
  • Being cheated
  • Not owning up to an error on their accounting
#1096749 by anonymous
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Enterprise Rent A Car - Still have NOT heard from Enterprise!
After dropping off my youngest child at Lincoln University on Friday, August 18th, the 2018 Equinox rental car that may husband and I rented from Enterprise OVERHEATED. (see picture below). At 5:30 p.m. (according to my phone record), I called Enterprise roadside...
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Anonymous
Max Power

Ya know I would've been sympathetic to your experience & even found your review legit if you didn't have to slide your ***, ignorant, rasist BS into the story. You should jus...

EnterpriseCares
EnterpriseCares

Review #1095264, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...