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THis is the worst car rental company I've ever dealt with. I had to rent a car from them. They went into my bank account and charged me more than once a week for a large amount of money without notifying me or letting me know. I ultimately found out looking through my bank statements. They were disrespectful in person and in the phone. They didn't know how to answer any questions. I will never ever recommend or get this service ever again. Now I...
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EnterpriseCares

EnterpriseCares anonymous review #1001404,
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#1001404
i was planning a vacation and needed rates for car rental called enterprise asking for rates the person on the phone was terrible--she wanted dates i eas needing ca how lon i needed it for--i did not have this information yet--she stated she could not give e rates because the change all the time and it depends on the day i rent--how can i plan a trip when i cant get a rate for the cost of the trip--dont rent from enterprise because the rates...
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offconsumerpissed

offconsumerpissed Not sure what, "courtous" means, but I will say that I remember renting my first car too. As you grow up and do this more often, you will realize that what the worker told you...

I've done business with them before and never had a problem. There must be new management, or should I say, non-management. I took my car in to a local body shop who recommended me to the Griffith, Indiana Enterprise. The lady said she would send an email to Enterprise and they would contact me, as I wanted to know what cars they had available and the rates. I never did a call. I went to the body shop today to drop off my car. An employee picked...
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EnterpriseCares

EnterpriseCares bill2017,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

I didn't like
  • Will never go to the location
#995981

Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Pick Up Service Review

#935534
1.0
Resevered a car to go to my sons graduation from the army and his turning blue ceremony. The day we was to pick car up we were told there was nothing avaliable. Called diffrent enterprise agents they said they had car avalible drove 30 min to pick up car and was told there was nothing available and i had just talked to them 30 min before. I am very upset, now I have no way to make it to Georgia
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Car Review

#934029
1.0
Enterprise only rents to you if you have a current utility bill up to date or a major credit card. This is ABSOLUTELY absurd!! Just because i have neither doesnt mean i am going to steal the *** car!! I have a valid license and money for their rrdiculous deposite! So tired of my trips getting cancelled because if their *** rules!!!!!!!!!!!!
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Enterprise Rent A Car Car Rental Review

#933605
Disappointing experience - booked online for 2 cars for a 4 week period. We booked to return to Oxford train station but were forced to return to an out of town depot. Staff then tried to charge for a link taxi - which we had to wait over an hour for. In total lost most of an afternoon owing to misrepresentation of depot location.
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This weekend I hired a car at Enterprise Rental a car in Pearland. And they offered a price of 58,- Dollars. The final price i ended up was 152,- dollars. I think this almost a criminal way of doing business. When I try to solve this there is no way of being able to contact them. I would nobody ever recommend to hire a car at Enterprise again. The prices they are offering at their website should/could be somewhat more then what they offer but...
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EnterpriseCares

EnterpriseCares rr2017,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.4
I didn't like
  • Hidden way of adding additional costs
  • Representation of charges
  • Misleading store dialogue
#992288
Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother who had a unexpected stroke. The Manager became aggressive and with the customer when they held their ground for a promised car; a witness took the customer to the police station...
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EnterpriseCares

EnterpriseCares I see that the Social Media Team has reached out to you on Twitter and other social forums. If you'd like to speak to us directly about this, please send us the specific deta...

My husband and I rented a car from Enterprise and were very disappointed as we have rented from them many times in the past and never had issues. This time was totally different. First off they did not clean the car very well. We were finding trash in the car during our trip. Also it is the middle of winter so you would think that rental car companies would put washer fluid in their vehicles that would not freeze. My husband and I had to stop...
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EnterpriseCares

EnterpriseCares cheryl2017,
We’ve noted your comments and would like the opportunity to look into this for you. Please send a detailed email to care@enterprise.com include the exact renta...

1.8
I liked
  • Fact they picked me up
I didn't like
  • Did not tell me about additional services
  • Washer fluid would not work
  • Customer service
#988532
I was contacted 01/06/17 at 11:00 AM EST by Mart Stern (760-890-1185) with the Fleet Assessment Group with regard to a vehicle rented to my Spouse (served divorce papers 11/07/16 by CT State Marshall) and still not returned to the Flatbush, NY Rental Agency. I provided the information regarding whereabouts, contact info, including e-mail and phone, and last known location (last spoke when he came to the residence under Police escort per Order of...
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EnterpriseCares

EnterpriseCares JHGallo,
We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the exact rental locati...

3.3
I liked
  • Online rental experience
I didn't like
  • Customer service notification and follow up
#988162
This company charged my card multiple times. They explained how they just don't do business that way, yet it happened. No contact what so ever for the additional charges. That only goes to show that they keep your credit card information on file and continue to charge you, I suppose hoping that you wont see the charges and they get away with more money. After returning my rental, I handed over my card for 1x $33.31, they couldn't give me my...
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EnterpriseCares

EnterpriseCares anonymous review #987834,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to...

LadyScot

LadyScot Sigh. Does the account on your bank online say PROCESSING? Have you ever rented a car before? Have you ever had a dealership do it for you?
You give them your card. They ch...

I reserved a van from Enterprise for 12/27/16. I searched online for a location near my house, but no vans were available. I widened my search and Demmings Collision in Belleview, FL had a van available for 12/27. Our family was going on a trip and wanted to take 1 vehicle rather than 2. The reservation was made and confirmed by email on 12/23/16 at 1:42 PM. On 12/27, my wife and I went to Belleview to pick up the vehicle. We left our house...
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Anonymous

Vernon Carson Had a reservation for a car called on Feb 22 2017 they said they was out of cars. called back this morning Feb 23 2017 then they told me that they could not come pick me up. T...

EnterpriseCares

EnterpriseCares anonymous review #986982,
We’ve noted your comments and would like the chance to look into this for you. Please send us a detailed email to care@enterprise.com include the...

So I rented an Enterprise vehicle... Here's the recap: 1) Paid for an Intermediate and they gave my daughter an economy (didn't tell her that wasn't what I rented) and lied to me when I asked about it - saying she ok'd it. They didn't tell her. 2) My CostCo rental amount was $147 (with taxes) and they were charging almost $400 for a car 2 classes smaller! They finally agreed upon a $190 for 2 car classes below. Notice I paid more to get away...
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EnterpriseCares

EnterpriseCares anonymous review #986250,
We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the ex...