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On sept.1 my wife and i had made reservations 3 weeks prior before the 1st on the morning of the 1st we were told that our pickup was on the way never showed up so we took a cab to the oak grove ky. Office only to find out we had know car we were supposed to catch a...
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EnterpriseCares
EnterpriseCares

Leonard K, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Kentucky Regional management and ou...

2.5
#1098766
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Took trip to Orlando 8-22-17 to 8-26-17 rented from Enterprise at Orlando airport garage is dark so cant really look over car. Then we were caught in rain on way back to vehicle after shopping an our clothes picked up brown stains from seats. So we put towels down from...
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EnterpriseCares
EnterpriseCares

Shawn.6, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak w...

1.5
I didn't like
  • Condition of vehicle customer service
#1098179
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Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
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EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

#1098139
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Enterprise Rent A Car - Customer kick off Enterprise lot police call.

Enterprise Rent A Car
#1048510
On 5-11-2017 at the Jonesbro Rd Union City location at 215pm. Video speaks shows no reason for me to be treated in a bad matter. Police arrived to only they said was very bad person. Have video tape showing manger act really bad lie on tape and call police.
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Enterprise Rent A Car - Bad customer service at Enterprise Car Rental

Enterprise Rent A Car
#1047291
1.0
Details
First they lied to me over the phone they told me if I did not have a utility bill I could use my bank statements then when I got to enterprise in Atlanta on Howell mill road they offered me a old car that looked like the interior seats had urine and *** on them I told them I refuse to drive a car that nasty.
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
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Value for money
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Enterprise Rent A Car - Harrased

Enterprise Rent A Car
#1046419
4.1
Details
I have been receiving calls from a Christopher Thomas from Fleet. 6 to 7 calls per day. He is searching for a relative that I have not seen for years. He is doing the same to several relatives on cell and home phone. How he got the numbers is unknown but no one wants to talk to him or be harrased by him. Next step is the sheriff. Richard Morgan
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Billing Practices
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Enterprise Rent A Car - No unlimited mileage locally

Enterprise Rent A Car
#1045021
1.3
Details
We have to drive 120 miles to get rent a mini van with unlimited mileage. The local place is nice but will not rent unlimited miles saying it is a corporate policy but it is not at the airport. We rent about 4 times per year, so next year will just start renting from another company that includes unlimited miles, so at least they lose some business and money from incorporating that policy.
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Enterprise Rent A Car - Do not rent car from Enterprise(especially people come from Asia)
*** and sucking Enterprise, Shame of Alaska!! We told this story to American people during our trip in Alaska, and they felt so sorry and shameful to us! We booked and pre-paid a rental car via agency Hotwire with an early-bird promotion a few months ago. And the day...
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EnterpriseCares
EnterpriseCares

Yuchen Lee and Chihyung Tasi, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We ...

1.2
I didn't like
  • Refused the renatl
#1098028
Reply to reviews
We had a reservation for a mini van to leave Florida for Hurricane Irma. I am a parapalegic and needed mini van to transport all medical equipment including oxygen, wheelchair etc. Your company decided to call me Wed. night after closing time to tell me reservation was...
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EnterpriseCares
EnterpriseCares

milags26, during extreme weather events the safety of our customers and employees is our first concern. If we can help out, please email ehiescalationscc@mailca.custhelp.com ...

1.0
#1097783
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You would think having a car reservation would mean when you arrive at the scheduled time your car would be ready. But no, the Merced, CA office will make you wait 35 minutes before they even wait on you. Then when they finally check you in, they will tell you your car...
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EnterpriseCares
EnterpriseCares

Review #1097509, We'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation numbe...

I didn't like
  • Worst experience ever trying to pick up a reserved rental car
  • Bad service
  • Representative brushoff
#1097509
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It took nearly 1 hour to leave with My rental. The previous times, it took much less. This time i noticed that there were half the people working there. It took nearly 15 minutes to just get to the counte I hope things get better.
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EnterpriseCares
EnterpriseCares

anonymous #1096941, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like...

1.5
#1096941
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This happened the second time at RDU Enterprise rental in September 2017. The agents are all very nice and polite - I will give them that. I was told by the agent showing me around the lot (which I don't like - it's a time sink and a ploy to upgrade you) that all...
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EnterpriseCares
EnterpriseCares

Review #1096876, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

#1096876
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i rented one your suv i gave money up front on rental and depoist of 150 took suv back before time get my deposit back your manger name gregg in hermitage pa said we do not get money i said him why u charge us depoist even i will never in my life go to entrrprised i am...
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EnterpriseCares
EnterpriseCares

Review #1096749, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Bad process on returns
  • Not returning depoist
  • Being cheated
#1096749
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Enterprise Rent A Car - Still have NOT heard from Enterprise!
After dropping off my youngest child at Lincoln University on Friday, August 18th, the 2018 Equinox rental car that may husband and I rented from Enterprise OVERHEATED. (see picture below). At 5:30 p.m. (according to my phone record), I called Enterprise roadside...
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Anonymous
Max Power

Ya know I would've been sympathetic to your experience & even found your review legit if you didn't have to slide your ***, ignorant, rasist BS into the story. You should jus...

EnterpriseCares
EnterpriseCares

Review #1095264, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

#1095264
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