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To whom this may concern, As a customer of Enterprise for over twenty years who has not only used the service but has also recruited countless colleagues to the business, I wish I could be writing a more positive review. But instead, I sit here, absolutely appalled by...
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EnterpriseCares
EnterpriseCares

kapornn_89, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Ontario Regional management and ou...

Anonymous
Anonymous

That tale of woe reads longer than "War and Peace" .I can't possibly read it all.You sound awfully emotional which is no way to handle an unsatisfactory business transaction."...

#1122059
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I rented a car from Enterprise car rental in LosAngeles. I left a $300 deposit.When I returned the car to pay for It in cash.I was informed the funds had already. Been taken Out of my account.I never gave them permission. To go into My account.Im very dissatisfied...
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EnterpriseCares
EnterpriseCares

Review #1121756, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

#1121756
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Fort Mill, SC Location located in Ford Dealership-- A month in advance of my husbands annual hunting trip I reserved a luxury SUV online for my husband to pickup the evening he was leaving. The morning of, a local sales rep called to ask him why he hadn't picked it up...
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EnterpriseCares
EnterpriseCares

Waltmans, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak ...

1.0
I liked
  • Online process
I didn't like
  • Rude just short of violent employees
  • Rudeemployees
#1121469
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Enterprise Rent A Car - Bad customer service at Enterprise Car Rental

Enterprise Rent A Car
#1047291
1.0
Details
First they lied to me over the phone they told me if I did not have a utility bill I could use my bank statements then when I got to enterprise in Atlanta on Howell mill road they offered me a old car that looked like the interior seats had urine and *** on them I told them I refuse to drive a car that nasty.
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Enterprise Rent A Car - Harrased

Enterprise Rent A Car
#1046419
4.1
Details
I have been receiving calls from a Christopher Thomas from Fleet. 6 to 7 calls per day. He is searching for a relative that I have not seen for years. He is doing the same to several relatives on cell and home phone. How he got the numbers is unknown but no one wants to talk to him or be harrased by him. Next step is the sheriff. Richard Morgan
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Enterprise Rent A Car - No unlimited mileage locally

Enterprise Rent A Car
#1045021
1.3
Details
We have to drive 120 miles to get rent a mini van with unlimited mileage. The local place is nice but will not rent unlimited miles saying it is a corporate policy but it is not at the airport. We rent about 4 times per year, so next year will just start renting from another company that includes unlimited miles, so at least they lose some business and money from incorporating that policy.
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Enterprise Rent A Car - Gave away my reserved car

Enterprise Rent A Car
#1040446
1.1
Details
Enterprise gave away my reserved car when I was late. They did not notify me about cancelling my reservation. When I went to pick up my car they did not have anything like that available and wanted to charge me double. Employee did not care that I had to get to a place and did not even apologize. He was so rude.
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Enterprise Rent-A-Car at 2831 N. Federal Highway, Pompano Beach Florida. Matt the manger is the worst person I ever spoken to I had a Truck that was Rented. I have the key in the Truck ignition not on put three little Dogs in the rear passenger side in a crate then...
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EnterpriseCares
EnterpriseCares

glen007, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak w...

1.0
#1121338
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I rented a car and left our gps in the rental and they refused to look for it saying that when they cleaned the car nothing was reported therefore it wasnt in there. The next time i rented a car i rented for 4 days i asked prior if i brought it back after hours would i...
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EnterpriseCares
EnterpriseCares

Review #1121277, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
#1121277
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Enterprise Rent-A-Car was emailed on Saturday October 21, 2017 at 1054AM to rent a Economy Mitsubishi mirage or similar the reservation was confirmed at 1301 S. Military Hwy to pick up at 2:30PM I drove 21 miles from Portsmouth Va to Chesapeake to pick up this vehicle...
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EnterpriseCares
EnterpriseCares

lewischristopher73_21, we’ve noted your comments and would like to help out. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental l...

#1120331
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Learn from my experience--NEVER book with Alamo/Enterprise-Rent-a-Car!!! I made a booking in Berlin Tegel airport. If you arrive earlier than your booking time, then offer you a downgrade car. But when they are late -it's your problem, not theirs. They frighten you to...
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EnterpriseCares
EnterpriseCares

Review #1119723, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

I didn't like
  • Did not return the deductible although they had to
#1119723
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I rented a van on 10/20/2017 for three days from 600 Riverside Ave, Roseville, CA 95678. However the gas was just half filled. I didn't realize it was just half fill, I called them after I got home. I expressed my concern on filling half tank full and return back. They...
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2.3
I liked
  • Pricing and product
I didn't like
  • Unprofessional behavior
  • Lying a customer
#1119183
Reply to reviews
Unless you have no choice, avoid Enterprise, especially if it's a one-way rental. I should have listened to my friend but what happened to him (in the USA) also happened to us (in the UK) in May 2017. When you pick the car up they do a walk round explaining that only...
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Anonymous
anonymous me

I had a reservation to rent a car with Enterprise. However after reading all of the reviews here and on google about how they charge people for damages that was pre-existing. ...

EnterpriseCares
EnterpriseCares

ginadnlin, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak...

2.5
I liked
  • Vehicle provided
I didn't like
  • Unfair charges for minor fair wear and tear damage
#1118404
Reply to reviews
I've recently rented a car from the Hattiesburg, MS, Broadway Dr. location (10/20/17. The next day(today 10/21/17), I was pulled over by a Louisiana state trooper, only to find out the tag had expired (09/17). I'm livid about this experience and I'm now awaiting to...
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EnterpriseCares
EnterpriseCares

Evelyn C, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak ...

I didn't like
  • Illegal agreement
  • Illegal car
#1118320
Reply to reviews