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Our local Enterprise is trying to extort 1000 dollars from us for a miniscule almost invisible scratch on the windshield. Their employee never did any kind of inspection when the car was picked up. There is no way we damaged this car. You literally need a magnifying...
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EnterpriseCares
EnterpriseCares

jennyrunswithscissors, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.c...

1.0
#1181250
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On 27 Jan 2018, I rented a vehicle from enterprise in beaumont tx and they only had a mini van however they told me that I could go to any other store in houston and change to a smaller vehicle. I tried to change the van on jan 29 bit they didnt have anything available...
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EnterpriseCares
EnterpriseCares

User_44_2018.We’ve noted your review and would like the chance to discuss this with you directly. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include ...

5.0
#1179738
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I traveled to Los Angels for my birthday weekend on Jan 12, 2018. I went to pick up my rental at the airport location. While I was there, I wanted to upgrade my rental car and I was assigned to Ms. Eriena, Not sure how to spell her name. So i was asking her what...
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EnterpriseCares
EnterpriseCares

Ms. Ahmed, Thank you for your thoughtful review of your recent experience. Your feedback is always appreciated as it is the only way for us to improve our services. We would ...

2.2
#1174795
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Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
Enterprise Rent A Car - Unsafe vechiles and invalid registration of rental cars
On 12/12/17 I arrived at Enterprise Rent a Car at Kansas City Airport. I had reserved a standard size car. Witch they failed to keep and offered me a full size pickup or a mustang. I choose the mustang vin. # 1fatp8uhoh5204924. The second day I had the car I was in...
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EnterpriseCares
EnterpriseCares

Mr. Hall, Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Missouri Regional management and our...

1.0
I didn't like
  • Renting an unsafe and improperly regestered vehicle
#1173692
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I was provided a rental car for an accident that wasn’t my fault. The person who hit me, their insurance provided replacement cars through enterprise. I was provided a car while my car was being repaired. I had no issues or problems with the car. When I went to return...
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EnterpriseCares
EnterpriseCares

Review #1173626, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.c...

2.6
#1173626
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Flying in for my dads chemo. Flight was canceled two days in a row. The third day we finally get to fly out at 6:30pm and Enterprise says we just don’t have the staff to wait for the plane, so you’ll have to pick it up the next day. Enterprise left me stranded.
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EnterpriseCares
EnterpriseCares

Dear anonymous review, we appreciate it when customers tell us about their experiences.I assure you that it's never our intention to inconvenience our customers.We would like ...

3.0
#1169689
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On December 28, 2017 I booked a reservation with Enterprise Car Rental for pickup on January 11, 2018 at 12:00 at West Woolbright Rd Boynton Beach, FL 33437 location to be returned on February 1, 2018 at PBI airport. When I went to location to pick up car I was told no...
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EnterpriseCares
EnterpriseCares

Review #1167512 we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to ...

1.0
#1167512
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When to pick up my rental at 11:45am, since my reservation it was to 12pm, after the checked me in, then after more than 45 minutes one of the representatives call me and he offered me a minivan or a pick up truck, because they didn’t have any SUV available, but...
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EnterpriseCares
EnterpriseCares

Review #1164736,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1164736
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Horrible Service, Unprofessional behavior by employees.
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EnterpriseCares
EnterpriseCares

Review #1162868,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.0
#1162868
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The Grosse Pointe Enterprise leasing office employees are unprofessional. This office leaves much to be desired. On the 5th January, the Grosse Pointe Enterprise office sent an employee who arrived at home next door. Upon informing the employee that she was next door,...
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EnterpriseCares
EnterpriseCares

Review #1162851,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

#1162851
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