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Enterprise Rent A Car - Worse service ever

It was not bad enough that we were over charged by 500.00 and Enterprise was only willing to do one hundred dollar refund. Of course we disputed it and even tried to reach out to corporate to complain about the awful and rude service we received and we never heard back. Yesterday my husband was in a car accident. He was referred to Enterprise for a rental car and so he went there. He learned that we were on a do not rent list. We both have heart problems and did not need this. I suggest a boycott and get enterprise and all the companies associated with enterprise shut down
1.0
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I didn't like
  • Being misinformed
  • Misleading hidden costs
  • Company is a scam
#1429760
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I have just spoken to my mother who watched this car drive away from where it was parked FOR OVER 24 HOURS (DUE TO FAULT OF ENTERPRISE). There was no flat tire- no sign of anything- it just drove off on all 4 tires. Now I assume you all are after cash because you...
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EnterpriseCares
EnterpriseCares

Review #1428927, thank you for reaching out and providing your feedback. We appreciate it when customers tell us about their experiences. I assure you that it's never our inte...

1.0
I liked
  • Usa locations service
I didn't like
  • Customer svs rental salamander street scotland
#1428927
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Enterprise Rent A Car - Charge me for something I had know control over

I was charge for two days of rental .. they told me that they try to call and they left a voice message .. I ever received any thing from them.. it turns out they had the wrong number .. my insurance company also had the wrong number.. how found out was from my bank.. has soon has I found out I took the car back.. I shouldn't be responsible for that rental .. If I would have know that I would have taken the car back.. Mike Andrews
2.1
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#1424036
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Enterprise Rent A Car in Mccomb, Mississippi - Never had any issues until now.

I did my reservation online like i always do was suppose to pickup vehicle on friday i called the local office to clarify a few things and i was told that was placed on BNR because of a balance i was willing to pay.
Mccomb, Mississippi
#1423078
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Enterprise Rent A Car - Previous rock chip caused crack in windshield
Enterprise Rent A Car - Previous rock chip caused crack in windshield
On the Friday after Thanksgiving Mercury Insurance led me to Enterprise after my car was involved in a collision. In inclamite weather I picked up the rented vehicle and went straight home. A few hours later I entered the vehicle and I discovered a dime sized crack at...
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EnterpriseCares
EnterpriseCares

Review #1411721, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

1.0
#1411721
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Enterprise Rent a car SUCKS

I will never waste anymore of my life dealing with these loosers...being stranded out of state and put me walking cause they couldnt secure the car with my debit/credit card. Made me wait an hour for a car then denied me use of it...pricks
1.0
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1411707
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Be very careful! Currently an investigation for theft with this enterprise! After using a rental car for 7 days I dropped the vehicle off at Service King (which enterprise allows you to do). The truck was OK’d and marked as dropped off (zero damage done to the vehicle...
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Anonymous
peter

freak it i had a similar case few months ago in San Francisco Airport branch. I returned the car in person and they received it. Two weeks later I found that I was charged 7 e...

EnterpriseCares
EnterpriseCares

Review #1411647, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

1.0
#1411647
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We renturned a car from the Littleton, CO office at the office in Glenwood Springs, CO. Picked up Tuesday PM and returned Wednesday PM (calling to let them know we would be up to 2 hours late). We pulled in and we’re waved to the key drop by someone inside closing up...
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EnterpriseCares
EnterpriseCares

Review #1409200, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

#1409200
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Southwest Pompano Beach location Pick up was on time, to physically get a car was 25 min, once the car was ready it was dirty and I requested it to be re-cleaned which they took another 25 min to do so. Once completed , the window was not cleaned and had a film all...
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EnterpriseCares
EnterpriseCares

Review #1408988, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

2.3
I didn't like
  • Anything about this location
#1408988
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I rented a car in Fallon, NV 2191 west Williams Drive. Has a confirmation number. When we went to pick up the car, Krystal Randolph, asst store manager said hey had no cars. We had no other way to get to the airport. Then in about 10 min, she had a car. As we were...
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EnterpriseCares
EnterpriseCares

Review #1406400, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this furth...

Anonymous
Anonymous

"She was very rude and I told her that." Translation: I didn't like what I was hearing, I went into my fool act, embarrassed my child(who is probably used to this)and was show...

1.0
#1406400
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