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Rented car from Enterprise Gallows Road Fairfax VA on 1/30/2013.Rainy day and my rental was picked up with damage after 5pm.

It was late and I was assured the damage on the car is not a big deal. I am now being charge with $983.76 for a slight dent that was already there.Manager Justin was not available on 1/31/2013 when I went there to complain. Poor customer service.

I bought my car from Enterprise and I rented from them for the last 15 years and I didn't even get a call from the manager so I can explain the situation.I didn't cause the "damage" and I need some help to speak to someone at the company to help me wit this.Thank you,FaryalClaim---03549520

Review about: Enterprise Rent A Car Car Rental.

Monetary Loss: $984.

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faryalfaiza
Fairfax, Virginia, United States #630310

Carol from Enterprise Social Media and Nabeel Ahamd from Enterprise Risk Management, addressed and resolved my concern promptly and professionally. Thank you to both for helping me!

Faryal

EnterpriseCares
#627070

Faryalfaiza,

We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]Enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.

When emailing, please list Reference Number 130322-002270 in the subject line. We look forward to hearing from you.

Respectfully,

Carol

Social Media

Enterprise Rent-A-Car

Anonymous
Merritt Island, Florida, United States #626803

And the scam by Enterprise keeps going and going. Take pictures and do not rent without them!!!!!!!!!! :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(

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