Enterprise Rent-A-Car office, located 852 W 6Th St, Corona, CA 92882, has accused us of damage to a vehicle we rented. Upon returning the car, the only person in the office, asked if we were the customers from the body shop, I said Yes, and he instantly went outside, and come back in within a few seconds, and claimed the vehicle had damage - he had not even looked up the rental agreement, nor did he have any of our information, and I asked him how he had any knowledge of the damage, or lack thereof, seeing as he hadn't even taken our info, or looked it up. I asked him for proof that the vehicle was undamaged when we took possession of it, and he could not come up with ANYTHING, no rental agreement, no documentation whatsoever, to support his outlandish claim.
This person Identified himself as the "manager" and due to his being called out for missing rental agreement, and making unfounded claims of damage, he became quiet, and wouldn't give me his card, nor his name. I continued to request the receipt, as well as the rental agreement copy, and he excused himself, and began dealing with other customers that had arrived in the middle of this issue. We've called our insurance company, USAA, and filed a fraud complaint, as well as the BBB, and now we are taking it social.
You kids need to stop stealing from customers, stop making fraudulent claims against customers insurance carriers, and get out of the business of making shady and false damage recovery claims an income generating enterprise. Shame on you, and specifically, to the staff of the Enterprise unit on 6th Street, Corona California.Photo enclosed is as this issue took place, the "dent" that Enterprise has filed a claim of $401.07.
Review about: Enterprise Rent A Car Car Rental.
Monetary Loss: $401.