I rented a car from Enterprise and did the customary walk around the car-no apparent damage-car was filthy dirty but I didn't care. I returned the car and the counter person went out walked around and then got down on his hands and knees and reported there was some damage UNDER the car!
I looked under and saw no damage and also told him when I rented the car, I did not get down on my hands and knees. They filed a claim for $1800!! When I complained (hands and knees), they said, "well, you didn't take out our insurance".
But good for me, I took out an AMEX policy $24 per rental. They covered it and I NO LONG RENT OR BUY CARS FROM ENTERPRISE (I bought 2 cars before from them)
Review about: Enterprise Rent A Car Car Rental.