While my vehicle is in for repair I had an Enterprise rental. The Enterprise employee specifically instructed me that if I have an i-Pass transponder I only needed to have it in the vehicle, and no registration would be required...
A month later I am receiving daily email invoice letters from Enterprise for every toll I went through, amounting to hundreds of dollars in ridiculous fines taxes and fees.
All because I was lied to by an Enterprise employee. I assure you none of my employees, coworkers, family or friends will ever be robbed by Enterprise as I was, that much is certain...
If this is a policy designed to garner extra revenue from unsuspecting customers the better business bureau must be informed, but if this is an honest mistake, I expect Enterprise to cancel these ridiculous charges and issue an apology.
Reason of review: I am being fraudulently charged for following the specific instruction of an Enterprise employee.
Preferred solution: The fraudulent charges must be dropped, and an apology issued .
I didn't like: Poorly trained employees, Adding extra charges, Corporate theft.