I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well).
I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit would be returned to my card. Fast forward to today, April 19, 2013 contacted bank no deposit from Enterprise pending, contacted Enterprise only to hear that they changed my rental rate mid week (without informing me) and with taxes and fees from renting at an airport location I'm not due a deposit??? How can the company alter the rental agreement and then stick it to the customer by not refunding the deposit and saying it was a rate change and other fees that took your deposit.
It's a scam. They try to charge the deposit multiple times as well, as if you're ***. Ex. Saturday, rental rate was 36.44 they charged my card $136.44 call to extend two more days he told me I owed them 260+ dollars?
I was like dude my rate is on 36.44 x 2 days= 72.88. How do I owe you $200 over that amount, he said taxes, fees and a deposit. I said there ain't no way in *** I'm paying you another deposit you already got $100 from on my initial rental day, now you need $200 more? He then said I'm not suppossed to do this but I'll charge you the 72.88.
Really? I believe there's some way these clerks are taking this deposit money for themselves.
Product or Service Mentioned: Enterprise Rent A Car Car Rental.
Monetary Loss: $161.