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At the Lindbergh airport I was to rent a car for several days. I spoke with a rep several weeks ago and specifically asked for a midsize vehicle as I was bringing 4 adult males on a family outing.

Th e rep told me he could put me in a Charger, which I said was fine. Today, however, when I arrived to the airport with plans already made-they inform me that they are all out of midsize and they do not make reservations for specific vehicles (despite what I was told via telephone). They were extremely rude and stated that I could either pay $200 for the upgraded (larger) model or take a smaller vehicle. I said that due to the misinformation provided to me regarding my reservation, I think you should give me the upgrade at the cost that I was quoted.

They indicated that could not be done. I ended up paying the extra money because I do not have a choice based on the plans with my family. I cannot tell you how disappointed I am with the way I was treated. If they cannot reserve a specific type of vehicle, they should not tell me they can.

I visit my family several times per year and usually use Enterprise.

That will not happen in the future. This was ridiculous.

Product or Service Mentioned: Enterprise Rent A Car Car Rental Booking.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Jun 07, 2017.
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Review #1057766,

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

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Carol H.

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