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This happened the second time at RDU Enterprise rental in September 2017. The agents are all very nice and polite - I will give them that.

I was told by the agent showing me around the lot (which I don't like - it's a time sink and a ploy to upgrade you) that all compact cars were unavailable and would I be OK with an intermediate. My company will not pay for an intermediate and I told him so and said OK as long as I don't get charged for it. He said absolutely not I will make sure you are only charged for a compact. Well, back at the company noted that I was indeed charged for an intermediate.

Bait and switch? This is the second time this has happened in several months and I travel frequently to this area. Our administrator constantly has to call them to get charges removed that were not contracted for. And it's impossible to actually read the pages of stuff before you sign the contract on a tiny notepad that you sign with your fingers.

If you do use Enterprise be on the lookout for bait and switch and you must scrutinize everything or you will get burned. We've recommended our company discontinue use of Enterprise.

Reason of review: Not as described/ advertised.

Monetary Loss: $27.

Preferred solution: Being dealt with by my admin direct to RDU Enterprise Rental.

Location: 1008 Rental Car Dr, Raleigh, NC 27623, USA

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Enterprise C Ufe

Review #1096876, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this situation.

Thank you. โ€“ Carol H.

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