We recently rented a car from Enterprise, but did NOT purchase their insurance - HUGE mistake. While doing the inspection with the representative before we left with the car, HE saw a small dent near the gas cap.
HE stated, we don't note any dents smaller than the size of a golf ball, or scratches smaller than 4 inches. There was also a small scratch on the front driver's side bumper, which he saw, and again had the same quote. He did put down some scrapping on the bumper, because of the size of the scrapping, which covered most of the passenger side of the bumper. We returned the car several days later, only to be told that we were responsible for that small dent and that because it wasn't noted on our paperwork, we clearly must have overextended the gas cap when filling the car.
Enterprise actually stated that their rep would not have not noted that dent, because it was causing the gas cap to stand out slightly. OVER $2,000 later (and no, we hadn't bought their insurance, as we've rented cars before and never had a problem), and we're still getting bills from them. Make them write down ANY damage before you leave their lot. I don't know if they targeted us because we hadn't bought their insurance, or what...
but I do know that dent was pointed out to both of us before we left the lot, yet we still had to pay to have an entire panel replaced for a dent smaller than the size of my finger.
Product or Service Mentioned: Enterprise Rent A Car Car Rental.