Smithtown, New York
1.2K views 1 comment
Featured Not resolved

On 6/18/2013 I rented a car with Enterprise. I did an initial inspection of the car and was asked by the salesman if I wanted insurance through Enterprise or would I be covered by my own car insurance. I politely declined the Enterprise insurance. While being shown where to sign the contract, my salesman explained that as long as I do not return the car with a dent bigger than a golf ball or a scratch bigger than 5 inches, I would not be liable. He even flipped his clipboard over and drew the size of a golf ball and showed me a line 5 inches long. At the time this seemed completely reasonable and I initialed and signed where I was told and left with the car.

When I returned the car on 6/28/2013 there was a *** on the passengers door and a few small scratches on the hood. The same salesman inspected them and said he would have to fill out a report, but it seemed questionable whether I would be liable since the *** was clearly smaller than a golf ball and the scratches were shorter than 5 inches. I wasn't concerned so I paid my bill for $526.22 and left confident that the repair department at Enterprise would clearly rule that I was not responsible. The salesman even suggested that I take pictures of the damage to prove my case.

The pictures clearly show the *** with a quarter next to it and then I was able to cover the entire *** with the quarter. As far as the scratches on the hood, my husband saw very fine thin scratches that were less than 5 inches long and he said they could easily come out with compound.

As you may imagine I was completely surprised and taken back that your company would bill me $486.20 for the damages. I do not believe I should be responsible for the repairs and I will not pay for damages that are clearly not my responsibility.

Review about: Enterprise Rent A Car Car Rental.

Monetary Loss: $486.

Had an Experience with Enterprise Rent A Car?

Write a review


Comment as anonymous or
Terms of Service
Post Comment


We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us.

When emailing, please list Reference Number 130724-001761 in the subject line. We look forward to hearing from you.


Carol H.

Social Media

Enterprise Rent-A-Car

You May Also Like

Enterprise Rent A Car - Vehicle not available...on the way to pick it up Enterprise Rent A Car "I reserved a van from Enterprise for 12/27/16. I searched online for a location near my house, but no vans were available. I widened my search and Demmings Collision in..." Read more Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS Enterprise Rent A Car "In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle,..." Read more Enterprise Rent A Car - Aggravating Enterprise Doylestown PA Drop Off Enterprise Rent A Car "Most aggravating car rental! At the time of pickup the very friendly Shaquille at the JFK Enterprise assured me that the dings and scratches that I pointed out were all..." Read more Enterprise Rent A Car - Review about Enterprise Car Rental from Havelock, North Carolina Enterprise Rent A Car "So this is the second time I've rented from this enterprise in statesboro first time I had no issue other than them not honoring my AAA discount but that was..." Read more Wigsis - Worst Online Experience ...EVER! Wigsis "First, I would like to say, I am very surprised that PayPal would offer their services to this rip-off company. I ordered this wig - paid $90.00 and it was..." Read more Forest River - Failed Lippert frame on Cedar Creek Day Dreamer Forest River "Enroute from Reno to Alabama, got as far as Las Vegas and left rear tire went flat. Replaced tire and noticed that inside wall of tire had chaffed on main..." Read more Home Depot - Delivery Home Depot "On July 9th I purchased $1700.00 worth of stuff from Home Depot I asked could I pick it up on July 15th at 9:00 A.M. They said yes. On pick..." Read more Pronto Insurance - Pronto Sucks Pronto Insurance "Pronto Sucks they are playing games they are in hopes you will move on not collect money owed for damages.. They don't answer or return calls claims adjusters or supervisors..." Read more