On 6/18/2013 I rented a car with Enterprise. I did an initial inspection of the car and was asked by the salesman if I wanted insurance through Enterprise or would I be covered by my own car insurance. I politely declined the Enterprise insurance. While being shown where to sign the contract, my salesman explained that as long as I do not return the car with a dent bigger than a golf ball or a scratch bigger than 5 inches, I would not be liable. He even flipped his clipboard over and drew the size of a golf ball and showed me a line 5 inches long. At the time this seemed completely reasonable and I initialed and signed where I was told and left with the car.
When I returned the car on 6/28/2013 there was a *** on the passengers door and a few small scratches on the hood. The same salesman inspected them and said he would have to fill out a report, but it seemed questionable whether I would be liable since the *** was clearly smaller than a golf ball and the scratches were shorter than 5 inches. I wasn't concerned so I paid my bill for $526.22 and left confident that the repair department at Enterprise would clearly rule that I was not responsible. The salesman even suggested that I take pictures of the damage to prove my case.
The pictures clearly show the *** with a quarter next to it and then I was able to cover the entire *** with the quarter. As far as the scratches on the hood, my husband saw very fine thin scratches that were less than 5 inches long and he said they could easily come out with compound.
As you may imagine I was completely surprised and taken back that your company would bill me $486.20 for the damages. I do not believe I should be responsible for the repairs and I will not pay for damages that are clearly not my responsibility.
Product or Service Mentioned: Enterprise Rent A Car Car Rental.
Monetary Loss: $486.