I rented a car from Enterprise a couple weeks ago at the Boston Airport location. I was given a Hyundai Accent that had a number of scratches and dents.
Walked around the car with the rep and pointed all of them out. She said only the ones larger than a quarter need to be noted. I noted several stains and scratches on the interior. She said that's normal wear and not to worry about it.
So I didn't. She marked several of the larger scratches on the document, I signed it and went on my way. I returned to the car to the same location. The rep looked at it, check the gas, said thank you and handed me my receipt and off I went.
Then all of a sudden I get a letter in the mail saying that I caused damage or loss and I have to provide my insurance information. No explanation of the damage. No total. Just saying "provide your insurance info, if you want to pay separately we can send you a bill".
How is this acceptable? AFTER I return it and they say I'm good to go, they change their mind and now send me a bill? How do I know the rep didnt damage it moving the car? Or it wasnt damaged later in their lot and now they just going to blame the last renter?
This is a total scam.
The company I worked for made this reservation and paid and we rent from Enterprise almost exclusively, and now I have this to deal with? Great.
Product or Service Mentioned: Enterprise Rent A Car Hyundai Car Rental.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Not pursue the damage claim that I didn't cause..