Manufacturer: Enterprise Rent A Car Category: Car Rentals Clear all filters (3 of 3 reviews match)
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My granddaughter and I rented a Cadillac on Santa Barbars 9/14 and returned it 9/20 and they kept my $500 for a scratch we did NOT know anything about. It did not cost $500 for a small scratch and I am awAiting a refund. Geico wrote is that we were not at fault. Carrie Wernick and Marcia Schiffman The Bank of America Vida that you overcharged is under er both our names .
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EnterpriseCares

EnterpriseCares anonymous #931555,
We’ve taken note of your comments and would like to have the opportunity to look into this for you. Please send a detailed email to care@enterprise.com ...

As I write this, I am still in shock at this shady and crooked rental car company. My review is not reflected as the company as a whole (from my experience, Enterprise has always been wonderful), but about this location on Chapala in particular. I rented a car to escort my grandmother back and forth from LAX. Since my grandma is quite the fancy lady, I ended up renting a Cadillac Cue. When I initially came to pick up the car it was 8:15am, and...
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EnterpriseCares

EnterpriseCares review #930291 ,customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the c...

2.7
I liked
  • Clean car
I didn't like
  • Lack of professionalism
  • Poor customer service
  • Representation of charges
#930291
Reserved the "luxury car" listed online. I was going to surprise my wife with the car and on my way up there instead of calling my phone number I had left on the reservation they called my wife which they must have had it on file at the brunswick, ga office. Ruined the surprise, when I get there they get the paperwork done quickly. Next the guy leads me outside to a cadillac ats....with dents and scratches all over it, some dents very noticeable.
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