Product: Enterprise Rent A Car Car Rental Clear all filters (909 of 909 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I have been a long standing frequent customer of Enterprise Rent A Car. My flight got changed to a different location and I called Enterprise at BWI to let them know I would have to drop the car off at Dulles Airport. I spoke with a rude agent named Jutiera. I was...
Read more
EnterpriseCares
EnterpriseCares

Review #1130704, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com wit...

2.5
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Lack of customer service
#1130704
Reply to reviews
Evidently, when you call to reserve a car and receive an email confirmation...this is merely a suggestion.Sure doesn't mean the location will have the car you reserved. But at least they let you know it wasn't their fault. I could wait an hour or two, or take a pick up...
Read more
EnterpriseCares
EnterpriseCares

anonymous Review #1123574, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We wou...

2.0
Product
Enterprise Rent A Car Car Rental
#1123574
Reply to reviews
I rented a van on 10/20/2017 for three days from 600 Riverside Ave, Roseville, CA 95678. However the gas was just half filled. I didn't realize it was just half fill, I called them after I got home. I expressed my concern on filling half tank full and return back. They...
Read more
2.3
Product
Enterprise Rent A Car Car Rental
I liked
  • Pricing and product
I didn't like
  • Unprofessional behavior
  • Lying a customer
#1119183
Reply to reviews

Enterprise Rent A Car - Horrible experience

#1069826
2.1
Details
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car - Calcutta Ohio Enterprise

#1055278
2.2
Details
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
Comment
Show
Diversity of Products or Services
Location
Price Affordability
Reliability
Value for money

Enterprise Rent A Car - Bad customer service at Enterprise Car Rental

#1047291
1.0
Details
First they lied to me over the phone they told me if I did not have a utility bill I could use my bank statements then when I got to enterprise in Atlanta on Howell mill road they offered me a old car that looked like the interior seats had urine and *** on them I told them I refuse to drive a car that nasty.
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car Car Rental Review

#995787
2.3
Details
Very disappointed in the car. Car was smelly and very dirty inside. Windows had a film on them. There was dog hair everywhere. Customer service was good but did not like the condition of the car. I will pass this on to other customers. Randy
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
I should have listened to my friend but what happened to him (in the USA) also happened to us (in the UK) in May 2017. When you pick the car up they do a walk round explaining that only body damage larger that their "bulls-eye" target that they show you matters. There...
Read more
Anonymous
anonymous me

I had a reservation to rent a car with Enterprise. However after reading all of the reviews here and on google about how they charge people for damages that was pre-existing. ...

EnterpriseCares
EnterpriseCares

ginadnlin, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak...

2.5
Product
Enterprise Rent A Car Car Rental
I liked
  • Vehicle provided
I didn't like
  • Unfair charges for minor fair wear and tear damage
#1118404
Reply to reviews
I've recently rented a car from the Hattiesburg, MS, Broadway Dr. location (10/20/17. The next day(today 10/21/17), I was pulled over by a Louisiana state trooper, only to find out the tag had expired (09/17). I'm livid about this experience and I'm now awaiting to...
Read more
EnterpriseCares
EnterpriseCares

Evelyn C, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak ...

Product
Enterprise Rent A Car Car Rental
I didn't like
  • Illegal agreement
  • Illegal car
#1118320
Reply to reviews
We went to hudsonville Michigan to rent a car for weekend . He asked if we had a reservation said no he said well I have no cars until Monday. No offer to call any other enterprise nothing! Went to another enterprise in grandville after we put in a reservation and got...
Read more
EnterpriseCares
EnterpriseCares

Review #1117782, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
Product
Enterprise Rent A Car Car Rental
#1117782
Reply to reviews
I rented a car from February to October.I saw damage once I got home when I tried a no water car cleaner. Paint came off the side of the car showing a line that had been painted in. I reported it to them immediately in person.. When I renewed the car monthly I reminded...
Read more
EnterpriseCares
EnterpriseCares

Review #1114552, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

Anonymous
Anonymous

They did the same to me about 14 days ago, they used the same method we need to to contact everybody on this site and hold them accountable for they insurance scam! SAD!!!

Product
Enterprise Rent A Car Car Rental
#1114552
Reply to reviews
Picked up a car.The man gives me the keys, I go to get into the car and the low tire indicator is on, tell the salesman who takes the car, brings it back a few min later and sensor is off. I’m assuming he aired up the tired. I drive 6 hours and two days later, sensor...
Read more
EnterpriseCares
EnterpriseCares

Review #1114300, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.4
Product
Enterprise Rent A Car Car Rental
#1114300
Reply to reviews
Try to rent a car. Do not know the area and when we called for a pick up they told us that we were out of their "area". How was the consumer to know whether you're in an area or not? So we opted to rent a car closer to where we were so they could pick us up However,...
Read more
EnterpriseCares
EnterpriseCares

Review #1114196, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

2.1
Product
Enterprise Rent A Car Car Rental
#1114196
Reply to reviews
I needed to return to texas for work after dropping off my wifes car in Tennessee.I rented the car for 2 days use. Picked the vehicle up 5 pm thursday. Left Tennessee at 3 am Friday arrived in texas 615 pm on friday. Ihad called the enterprise office and spoke with an...
Read more
EnterpriseCares
EnterpriseCares

Review #1109227, we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, renta...

Product
Enterprise Rent A Car Car Rental
#1109227
Reply to reviews