Manufacturer: Enterprise Rent A Car Category: Car Rentals Clear all filters (894 of 894 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
I was leaving out of Newark International airport and return to Baltimore Washington International Airport for my father’s wedding. In making my preparation for my vacation on August 28, 2017 I completed my vacation package, when I reserve a car with your company...
Read more
EnterpriseCares
EnterpriseCares

Review #1100802, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must have been for you. We would like to speak with yo...

Product
Enterprise Rent A Car Car Rental
I didn't like
  • Disappointment
#1100802
Reply to reviews
Enterprise Holdings - Enterprise Rent A Car Scam
I rented a car from Enterprise Rent A Car in Mercer County Airport Trenton & Drove it to Philadelphia Int'l Airport; 50 miles. Had it overnight less than 24hours. I pointed out all the damage to the vehicle when checking it out while agent sat in her car; she never go...
Read more
EnterpriseCares
EnterpriseCares

MamaDof2, We’ve noted your comments and would like the opportunity to look into this concern for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com incl...

Anonymous
Smitty

You are way beyond telephone calls and broken promises.All correspondence must be conducted in writing and delivered via Certified Mail return receipt requested.If you fail to...

1.9
Product
Enterprise Rent A Car Car Rental
I liked
  • Car i rented ran well
  • Philadelphia airport shuttle driver
I didn't like
  • Scam
  • Price
  • Return agents
#1100284
Reply to reviews
A few years ago, I rented a car to go to the beach.I spoke to the rental agent for over 30 minutes, he asked me a lot of questions – I answered them all including the fact that I did not have a car, therefore I did not have insurance and would need liability. Before I...
Read more
EnterpriseCares
EnterpriseCares

Review #1099767If we can help out, please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information a...

Product
Enterprise Rent A Car Car Rental
I didn't like
  • How i was lied to
#1099767
Reply to reviews

Enterprise Rent A Car - Horrible experience

#1069826
2.1
Details
I rented a car for one week at the Union Park Florida enterprise. The first issue is when I got caught in a rainstorm and I found out the Windshield wipers did not work. I returned the car 2 in a half days early and I was told that I was only going to get a 7 dollar refund even though I rented the car for $19 a day . To this day I haven't received anything
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car - Calcutta Ohio Enterprise

#1055278
2.2
Details
I had an appointment to pick up a rental car for the weekend. I am on a tight schedule. Pick up time was 9 AM today. The car is not ready AGAIN. When we walk in the sales guy is on his cell phone talking. He precedes to tell us he is the only one there that's why the car is not ready. So, I have to wait until they wash and sweep out the car. Next time I will drive to Boardman to pick up the car.
Comment
Show
Diversity of Products or Services
Location
Price Affordability
Reliability
Value for money

Enterprise Rent A Car - Bad customer service at Enterprise Car Rental

#1047291
1.0
Details
First they lied to me over the phone they told me if I did not have a utility bill I could use my bank statements then when I got to enterprise in Atlanta on Howell mill road they offered me a old car that looked like the interior seats had urine and *** on them I told them I refuse to drive a car that nasty.
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Enterprise Rent A Car Car Rental Review

#995787
2.3
Details
Very disappointed in the car. Car was smelly and very dirty inside. Windows had a film on them. There was dog hair everywhere. Customer service was good but did not like the condition of the car. I will pass this on to other customers. Randy
Comment
Show
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Our family usually rents only when we need a car to travel with our disabled mom.Enterprise was always our first choice because of fair price. The vehicle my sister rented this last trip to Tahoe to have mom attend to my daughter's wedding, had some dings and a dent on...
Read more
EnterpriseCares
EnterpriseCares

Review #1099559, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.0
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Bad business
#1099559
Reply to reviews
Took trip to Orlando 8-22-17 to 8-26-17 rented from Enterprise at Orlando airport garage is dark so cant really look over car. Then we were caught in rain on way back to vehicle after shopping an our clothes picked up brown stains from seats. So we put towels down from...
Read more
EnterpriseCares
EnterpriseCares

Shawn.6, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak w...

1.5
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Condition of vehicle customer service
#1098179
Reply to reviews
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
Enterprise Rent A Car - Beyond dirty car
The pictures explain everything.
Read more
EnterpriseCares
EnterpriseCares

Review #1098139, we appreciate your feedback and it's never our intention to disappoint a customer. If we can help out, please email ehiescalationscc@mailca.custhelp.com with...

Product
Enterprise Rent A Car Car Rental
#1098139
Reply to reviews
You would think having a car reservation would mean when you arrive at the scheduled time your car would be ready. But no, the Merced, CA office will make you wait 35 minutes before they even wait on you. Then when they finally check you in, they will tell you your car...
Read more
EnterpriseCares
EnterpriseCares

Review #1097509, We'd like the chance to address this with you directly. Please email ehiescalationscc@mailca.custhelp.com with your contact information, the reservation numbe...

Product
Enterprise Rent A Car Car Rental
I didn't like
  • Bad service
  • Representative brushoff
  • Not helpful staff
#1097509
Reply to reviews
I was told by the agent showing me around the lot (which I don't like - it's a time sink and a ploy to upgrade you) that all compact cars were unavailable and would I be OK with an intermediate. My company will not pay for an intermediate and I told him so and said OK...
Read more
EnterpriseCares
EnterpriseCares

Review #1096876, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

Product
Enterprise Rent A Car Car Rental
#1096876
Reply to reviews
i rented one your suv i gave money up front on rental and depoist of 150 took suv back before time get my deposit back your manger name gregg in hermitage pa said we do not get money i said him why u charge us depoist even i will never in my life go to entrrprised i am...
Read more
EnterpriseCares
EnterpriseCares

Review #1096749, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

Product
Enterprise Rent A Car Car Rental
I didn't like
  • Bad process on returns
  • Not returning depoist
  • Not owning up to an error on their accounting
#1096749
Reply to reviews
Enterprise Rent A Car - Still have NOT heard from Enterprise!
After dropping off my youngest child at Lincoln University on Friday, August 18th, the 2018 Equinox rental car that may husband and I rented from Enterprise OVERHEATED. (see picture below). At 5:30 p.m. (according to my phone record), I called Enterprise roadside...
Read more
Anonymous
Max Power

Ya know I would've been sympathetic to your experience & even found your review legit if you didn't have to slide your ***, ignorant, rasist BS into the story. You should jus...

EnterpriseCares
EnterpriseCares

Review #1095264, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

Product
Enterprise Rent A Car Car Rental
#1095264
Reply to reviews