Product: Enterprise Rent A Car Car Rental Clear all filters (0 of 977 reviews match)
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I was on vacation and called enterprise to reserve a car at the location near the cruise ship port. The rental agent told me there would be a car at that location however when I arrived about 30 minutes later I was told they didn't have any cars. The office staff said...
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EnterpriseCares
EnterpriseCares

EsteemedGorilla, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

1.9
Product
Enterprise Rent A Car Car Rental
#1353955
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Horrible branch now. This location used to be fast with reliable service, now with this new batch of leadership it has unfortunately turned into a bunch of seemingly clueless individual running the store. My husband and I went to the store shortly after 1pm to get a...
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EnterpriseCares
EnterpriseCares

FamiliarAvocet, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to sp...

2.2
Product
Enterprise Rent A Car Car Rental
#1326910
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Called in to inquire about renting a car at the Mabank, Texas location. Encountered an employee that was rude from the very beginning. It was obvious that she did not enjoy answering any questions, and was definitley not interested in showing any courtesy or kind...
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EnterpriseCares
EnterpriseCares

ObeisantStoat, Thank you for your comments. We appreciate when customers let us know how we're doing. We would like to speak with you further about this. Please email ehiescal...

4.1
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Worse customer service i have ever experienced
#1304839
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I have reason to believe that I was cheated by Enterprise Rent-a-car employee from the Jackson Rd office in Ann Arbor. I dropped my car at Sesi Mazda, Jackson Rd, Ann Arbor, MI a couple of days ago and they offered me a service where they would give me a rental car...
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EnterpriseCares
EnterpriseCares

HandyNymph, Thank you for your comments. We appreciate when customers let us know how we're doing. We would like to speak with you further about this. Please email ehiescalati...

Product
Enterprise Rent A Car Car Rental
I didn't like
  • Cheats
  • Scam
  • Service
#1303609
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I have been renting cars through Enterprise for many years now since my company has a partnership program thru them. My last rental experience has turned into a night mare which opened my eyes of not wanting to rent from them again. I rented my vehicle from the...
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EnterpriseCares
EnterpriseCares

RowdyGrasshopper476, Thank you for your comments. We appreciate when customers let us know how we're doing. We would like to speak with you further about this. Please email eh...

1.1
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Upcharge
  • Wasting my time
  • Service
#1302668
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I am sick and tired of enterprise charging my card without calling me or giving me the chance to pay them their rental fee. I have had a rental since febuary due to me being in a car accident. Yet agsin after asking them not to just charge my card, they did it again....
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EnterpriseCares
EnterpriseCares

JauntySumatranElephant, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fre...

Product
Enterprise Rent A Car Car Rental
#1282150
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My daughter was unable to rent a car in her name and let me put the deposit on my credit card since she didnt have a credit card. I wanted the car in her name so in the event of an accident it would affect her insurance not mine. The refused to work with us so now she...
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EnterpriseCares
EnterpriseCares

We've noted your comments and we would like to speak with you further. Please email us at ehiescalationscc@mailca.custhelp.com include your contact telephone number, the exact...

Product
Enterprise Rent A Car Car Rental
#1268682
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I've been on the side of the road for 2 hours now waiting on a tow truck. I'm 60 miles from my destination and have to go back 30 miles. I then have to wait on a location to open before I can get another rental. Oh and this is after I reserved an intermediate car and...
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EnterpriseCares
EnterpriseCares

PartialMoose,We appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak...

1.0
Product
Enterprise Rent A Car Car Rental
#1261457
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Picked up luxury car rental on 5/10/18 from Bossier City,LA location. Car was dirty w/bird droppings over it, windows filthy, 15% oil life left. I was concerned with the oil needed changed,called the Bossier office on 5/14 not much help. I went to Enterprise location...
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EnterpriseCares
EnterpriseCares

FaintChinStrapPenguin,we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like...

2.3
Product
Enterprise Rent A Car Car Rental
I liked
  • Vehicle
I didn't like
  • That the car needed cleaned and serviced
#1258926
Reply to reviews
This is definitely the worse experience I’ve ever had on a rental company. I rent cars twice a month sometimes for a week or even two weeks. I usually rent in Boston or Brockton since they’re all booked they sent me to this location, got there to grab the car and head...
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1.0
Product
Enterprise Rent A Car Car Rental
#1258343
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