Product: Enterprise Rent A Car Car Rental Booking Clear all filters (0 of 77 reviews match)
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this company rips you off. They offer very low rental rates online, but carefully hides the information that any money you pay is non-refundable. They sell various insurance products including roadside assistance which are a rip off and non-refundable too. Their staff...
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EnterpriseCares
EnterpriseCares

Review #1399018, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this furth...

1.0
Product
Enterprise Rent A Car Car Rental Booking
I liked
  • Price
#1399018
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I rented a car on 10/15/18 and received a confirmation email to pick up my car at 8 am on 10/19/18. I arrived at rental location and the enterprise employee told they had no cars and we can’t give you a ride home or to another rental office. I asked if I could call his...
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EnterpriseCares
EnterpriseCares

we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience you. We would like to speak with you further. Plea...

1.0
Product
Enterprise Rent A Car Car Rental Booking
#1386228
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I called to rent a SMALL car at Memphis airport for November 26, 2018 for 3 hours, return to the airport. Spoke to a rep. Was quoted $53.83. including all taxes/fees. Said she would email me confirmation. NO conf email for one hour, so I called same number, spoke to...
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EnterpriseCares
EnterpriseCares

VioletCottontopTamarin751, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would...

1.0
Product
Enterprise Rent A Car Car Rental Booking
I didn't like
  • Bad business
  • Being misinformed
#1384558
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I obtained an online reservation at 10:00 am on a Saturday, for a Full Size Vehicle, and was guaranteed a car for 1 week at $254 out the door. I get to the location to pick up the car, and informed that there were more more full size cars, and was offered a Pick Up...
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EnterpriseCares
EnterpriseCares

Review #1381663, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

1.0
Product
Enterprise Rent A Car Car Rental Booking
#1381663
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I called a store an Enterprise store and the woman told me she was too busy to book a reservation for me and that I had to go to the web site. But then she warned me that the third party sites tend to add things to your reservation that you didn't approve before they...
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EnterpriseCares
EnterpriseCares

Review #1373645, we appreciate it when customers tell us about their experiences. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com wi...

Product
Enterprise Rent A Car Car Rental Booking
#1373645
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We reserved a suburban for an upcoming vacation. Hurricane Florence is barreling toward us in NC and everyone is evacuating. So are we. Except when we called to see if we could pick up our rental early because of the hurricane we were told we didn’t have it reserved...
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EnterpriseCares
EnterpriseCares

AbleTurkishAngora, We’ve noted your comments and would like to have the opportunity to look into this for you. For our customers affected by Hurricane Florence we have waived ...

1.9
Product
Enterprise Rent A Car Car Rental Booking
#1353631
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After providing all required information was told by the rude agent that he had no reservation. No help or assistance provided in getting information from the insurance. Was just left alone and told to follow up with my insurance. My insurance contacted The agent which...
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EnterpriseCares
EnterpriseCares

SocialPanther, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp....

1.1
Product
Enterprise Rent A Car Car Rental Booking
#1353128
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Worst experience ever!! They couldn't find my reservation then when they found it....it was for the wrong day which i kinda figured since i had been sitting at the place of pick up 15min. Past our scheduled time!! When i called the location Jonothan and Bee were both...
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EnterpriseCares
EnterpriseCares

ElfinGlassLizard, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

1.0
Product
Enterprise Rent A Car Car Rental Booking
#1353068
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I have rented from enterprise many times and never had an issue until this past weekend. The manager at the bluegrass airport in ky is rude, and very dismissive. And when l spoke with the escalation dept about being charged $90 for a class change that we didn't do, the...
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EnterpriseCares
EnterpriseCares

SloppyChamois, we appreciate it when customers tell us about their experiences. We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with...

1.0
Product
Enterprise Rent A Car Car Rental Booking
#1333577
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The last couple of times that I reserved a rental from ENTERPRISE RENTAL IN WELLINGTON (ROYAL PALM BEACH) FL. was awful. I had a 10am reservation. The vehicle I reserved is never available, they always offer you something to small, to big or something they just want to...
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EnterpriseCares
EnterpriseCares

TemporaryGrouse, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

Product
Enterprise Rent A Car Car Rental Booking
#1326453
Reply to reviews