Bend, Oregon
1 comment
Not resolved

Sooo unhappy, reserved ahead of time, went in 2 days in advance to make sure I had everything taken care of so that day of pick up would be quick and efficient (made sure to talk to same rep each time).Day of pick up, of course it was busy so there was a wait to get car.

Then to my disbelief the car was filthy inside and out! I immediately complained. The rep offered for me to wait (more waiting) so they could send it for cleaning, I couldn't wait I wanted a different car, he said the only he could do is reimburse me for having it cleaned! Geez like I said I needed to get going!

Took the car against better judgement stopped by local full service car wash, they were very busy no way to hurry it through, so couldn't get it cleaned (there was an actual hand print on inside of window drivers side! Even the interior ledge on inside of door was filthy, something sticky that clung to door every time it was opened! driving bugs on window, needed vacuumed etc). Returned home with dirty car to pick up spouse.

He felt it (dirty car) was unacceptable , so called and asked if we could exchange it here or on our way through a nearby town was told there was nothing available in Central Oregon and not even an upgrade available! We were stuck starting our trip in a filthy car! As for us... We returned the car freshly washed and vacuumed out...

And of course NO Discount received!Horrible service from Enterprise!

Review about: Enterprise Car Rental Reservation.

Review #865394 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Enterprise Rent A Car?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
EnterpriseCares
#1176453

We'd like to hear more about your experience.Please email us at care@Enterprise.com with your contact information, reservation and/or rental agreement numbers, exact location you rented from, and any other details you would like to add.

Please include reference number 160622-003149 in your email.

Thanks!-Collin

You May Also Like

Enterprise Rent A Car - Your Paso Robles office is nethical and lacks professionalism and is rightly being accused of bullying Enterprise Rent A Car "Students agree! Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a..." Read more Enterprise Rent A Car - I feel cheated!!! Enterprise Rent A Car "I rented a car while my car was being repaired, offered me a coverage insurance told them that on previous occasions my insurance has covered the rental car, I said..." Read more Enterprise Rent A Car - A 2 day rental has cost me £9,300!! Enterprise Rent A Car "I picked up my 2 day rental from the dealership - a Diesel Mazda-. It had no fuel at all in it. [We had a full car including a 90 year..." Read more Enterprise Rent A Car - Damage Recovery Unit, Enterprise Car Rental, Corona Ca and the $400 dent Enterprise Rent A Car "Enterprise Rent-A-Car office, located 852 W 6Th St, Corona, CA 92882, has accused us of damage to a vehicle we rented. Upon returning the car, the only person in the..." Read more Fake IT Consultation Firm TerraFirmaSolution.com Scam 2017 Terrafirmasolution "I was looking online using Craigslist.org looking for computer gigs, and I found this listing for an IT consultation firm that helps felons with non-violent backgrounds get freelancing gigs/temp. employment...." Read more Open Range Rv - New unit bought 4 months ago.  Been in shop whole time Open Range Rv "On 3/14/17 our family (four kids 3 7 yrs old) bought our 1st large purchase outside of our home. It was also the 1st time that we purchased anything brand..." Read more Ashley Furniture Durablend Recliner Ashley Furniture "I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and..." Read more Lexus - Front driver and passenger leather seats are cracking. Lexus "The driver and passenger in my 2013 RX 350 Lexus starting cracking in December 2016. The beginning of January 2017 I took the car to Lexus of Palm Beach for..." Read more