Manufacturer: Enterprise Rent A Car Category: Customer Care Clear all filters (52 of 52 reviews match)
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Friday I was hit in a intersection by a lady who failed to stop at the stop sign.She was taken to the hospital due to the impact. Today I recieved the accident report and was informed she was in a enterprise rental and the insurance info just shows valid. So I contact...
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EnterpriseCares

EnterpriseCares Review #1033146 , We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@ma...

I was 2 days late dropping off the car which I was trying to get back to original spot in Woburn ma.I contacted the woburn office and was told I could drop it off at a near by office which I was not aware of. I then started getting harassment calls from Christopher...
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EnterpriseCares

EnterpriseCares We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

Anonymous

Anonymous "nd all kinds of other numbers"There are no all kind of numbers. These are numbers YOU gave to them when renting the car. Something stinks about your complaint. I too had to d...

1.4
I liked
  • People in woburn office
I didn't like
  • Fleet christopher thomas
#1029164
Reply to reviews
After having a horrible experience renting a vehicle from Enterprise in Brandon, MS the Branch Rental Manager, Ms Cook gave me her Enterprise business card with writing on the back "2 free days on next rental 0531 cs waited over 2 hours".When I contacted this location,...
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EnterpriseCares

EnterpriseCares Review #1023687, We’ve noted your comments and we would like to have the opportunity to help you with this. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.2
I didn't like
  • Way i was treated
#1023687
Reply to reviews

Enterprise Rent A Car Customer Care Review

#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Customer Care Review

#924959
1.0
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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I rented a sonata on feb.3, 2017 and had a pickup from my house to their location. Staff was courteous and was very satisfied with service to this point. I returned the sonata on Feb. 9, 2017 around 11:30 am and removed my wallet to pay with my credit card on file and...
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EnterpriseCares

EnterpriseCares review #1006905, We’ve noted your comments and we would like to have the opportunity to speak with you directly. Please send us a detailed email to ehiescalationscc@mailca.cus...

Colorado Springs CO We were in a wreck on Thanksgiving 2016 & went through enterprise because that is who USAA recommended.USAA gave the approval to Enterprise for direct billing but because of incompetence on Enterprise's part our credit card was charged instead of...
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EnterpriseCares

EnterpriseCares review #1002499, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

i was planning a vacation and needed rates for car rental called enterprise asking for rates the person on the phone was terrible--she wanted dates i eas needing ca how lon i needed it for--i did not have this information yet--she stated she could not give e rates...
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offconsumerpissed

offconsumerpissed Not sure what, "courtous" means, but I will say that I remember renting my first car too. As you grow up and do this more often, you will realize that what the worker told you...

I've done business with them before and never had a problem.There must be new management, or should I say, non-management. I took my car in to a local body shop who recommended me to the Griffith, Indiana Enterprise. The lady said she would send an email to Enterprise...
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EnterpriseCares

EnterpriseCares bill2017, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

I didn't like
  • Will never go to the location
#995981
Reply to reviews
I was contacted 01/06/17 at 11:00 AM EST by Mart Stern (760-890-1185) with the Fleet Assessment Group with regard to a vehicle rented to my Spouse (served divorce papers 11/07/16 by CT State Marshall) and still not returned to the Flatbush, NY Rental Agency.I provided...
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EnterpriseCares

EnterpriseCares JHGallo, We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the exact rental location, ...

3.3
I liked
  • Online rental experience
I didn't like
  • Customer service notification and follow up
#988162
Reply to reviews
My sister rented a car in ENTERPRISE Austin North Lamar ref # 939317- 6L30PW.I made a reservation and arrived as planned at 9:30 and finally left with the car at 10:30...The car was rented by my sister, a tourist, who came for the holidays. A trainee named Arika tried...
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EnterpriseCares

EnterpriseCares anonymous review #984704, Thank you for your feedback. Please see my response to your email. - Carol (Reference #170104-002128)

3.0
I didn't like
  • Way they treated me and my family
  • Being cheated
#984704
Reply to reviews
I went to the Enterpise car rental agency located at 1920 Elm Street Dallas, TX.I had made a reservation online. When I get there an Enterprise agent was on the phone with a customer. There was no acknowledgement whatsoever. Then after a few minutes a female agent...
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EnterpriseCares

EnterpriseCares anonymous review #978775, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com...