Manufacturer: Enterprise Rent A Car Category: Customer Care Clear all filters (63 of 63 reviews match)
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During a routine car rental at a branch I have been using weekly for business travel over the past year I encounter a new employee, large black gentlemen who became very agitated when i pointed out a couple scratches on the car i was going to rent.He immediately...
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EnterpriseCares
EnterpriseCares

Review #1072429, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

3.5
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Not helpful staff
#1072429
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The company I work with has a business account with Enterprise.I oversee all rentals and recently one of our employees returned a vehicle that had a dent. We use our own insurance company so we must submit a copy of rental agreement along with the the damage report....
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EnterpriseCares
EnterpriseCares

Review #1070668, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

Product
Enterprise Rent A Car Customer Care
#1070668
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Enterprise Rent A Car - Your Paso Robles office is nethical and lacks professionalism and is rightly being accused of bullying
Students agree!Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother...
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1.0
Product
Enterprise Rent A Car Customer Care
#1064074
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Enterprise Rent A Car Customer Care Review

#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Customer Care Review

#924959
1.0
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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I, like many of the people on these reviews feel robbed and treated badly.I was accused of damage that I did not do. The contract that was brought up repeatedly by these employees had wrong dates and incorrect drop off and pick up locations. The supposed proof pics of...
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EnterpriseCares
EnterpriseCares

Reginahall, We’ve noted your comments and we would like to have the opportunity to address this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.8
Product
Enterprise Rent A Car Customer Care
#1062654
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Today I tried to rent a car from enterprise.We are faithful customers and rent cars regularly from enterprise. I usually rent the car with my credit card that is in my husbands name. Today they would not let me so in order to use debit card I needed my electric and...
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EnterpriseCares
EnterpriseCares

anonymous Review #1056304, We understand your concern. Our local offices reserve the right to ask for additional references when you guarantee your rental with a debit card a...

1.0
Product
Enterprise Rent A Car Customer Care
#1056304
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I rented a car a Heathrow airport in London and went to get my car at 7am.I rented a midsize SUV through Expedia I went out to get the car and the girl who was showing me the car said I would have to as small SUV as they don't have midsize car and that is a booking...
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EnterpriseCares
EnterpriseCares

Review #1052113, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.0
Enterprise Rent A Car Longford, England
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Representative brushoff
  • Refused the renatl
  • Will not use or recomend if this issue cannot be sorted promptly
#1052113
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Dear Pamela Nicholson, My wife got into a car accident back in September 2016 and our car was totaled.Since that time I have been using Enterprise to rent a car for me to drive her back and forth to work. On Wednesday May 17th, I traveled from Naples, Florida to your...
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EnterpriseCares
EnterpriseCares

danielld, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Sarcastic disgusting manager
#1049813
Reply to reviews
Friday I was hit in a intersection by a lady who failed to stop at the stop sign.She was taken to the hospital due to the impact. Today I recieved the accident report and was informed she was in a enterprise rental and the insurance info just shows valid. So I contact...
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EnterpriseCares
EnterpriseCares

Review #1033146 , We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@ma...

Product
Enterprise Rent A Car Customer Care
#1033146
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I was 2 days late dropping off the car which I was trying to get back to original spot in Woburn ma.I contacted the woburn office and was told I could drop it off at a near by office which I was not aware of. I then started getting harassment calls from Christopher...
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EnterpriseCares
EnterpriseCares

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

Anonymous
Anonymous

"nd all kinds of other numbers"There are no all kind of numbers. These are numbers YOU gave to them when renting the car. Something stinks about your complaint. I too had to d...

1.4
Product
Enterprise Rent A Car Customer Care
I liked
  • People in woburn office
I didn't like
  • Fleet christopher thomas
#1029164
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After having a horrible experience renting a vehicle from Enterprise in Brandon, MS the Branch Rental Manager, Ms Cook gave me her Enterprise business card with writing on the back "2 free days on next rental 0531 cs waited over 2 hours".When I contacted this location,...
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EnterpriseCares
EnterpriseCares

Review #1023687, We’ve noted your comments and we would like to have the opportunity to help you with this. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.2
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Way i was treated
#1023687
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