Product: Enterprise Rent A Car Customer Care Clear all filters (89 of 89 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Horrible!I rented a car on November and they said that will take 10 days to redound the deposit I had to make. We are on February and I still have to call every week to see if I get MY MONEY back. It's a mess.I won't even mention that to rent and return the car the...
Read more
EnterpriseCares
EnterpriseCares

janainacolares_89, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custh...

1.0
Product
Enterprise Rent A Car Customer Care
#1181662
Reply to reviews
I traveled to Los Angels for my birthday weekend on Jan 12, 2018.I went to pick up my rental at the airport location. While I was there, I wanted to upgrade my rental car and I was assigned to Ms. Eriena, Not sure how to spell her name. So i was asking her what...
Read more
EnterpriseCares
EnterpriseCares

Ms. Ahmed, Thank you for your thoughtful review of your recent experience. Your feedback is always appreciated as it is the only way for us to improve our services. We would ...

2.2
Product
Enterprise Rent A Car Customer Care
#1174795
Reply to reviews
I was provided a rental car for an accident that wasn’t my fault.The person who hit me, their insurance provided replacement cars through enterprise. I was provided a car while my car was being repaired. I had no issues or problems with the car. When I went to return...
Read more
EnterpriseCares
EnterpriseCares

Review #1173626, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.c...

2.6
Product
Enterprise Rent A Car Customer Care
#1173626
Reply to reviews
Flying in for my dads chemo.Flight was canceled two days in a row. The third day we finally get to fly out at 6:30pm and Enterprise says we just don’t have the staff to wait for the plane, so you’ll have to pick it up the next day.Enterprise left me stranded.
Read more
EnterpriseCares
EnterpriseCares

Dear anonymous review, we appreciate it when customers tell us about their experiences.I assure you that it's never our intention to inconvenience our customers.We would like ...

3.0
Product
Enterprise Rent A Car Customer Care
#1169689
Reply to reviews
Horrible Service, Unprofessional behavior by employees.
Read more
EnterpriseCares
EnterpriseCares

Review #1162868,We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.0
Product
Enterprise Rent A Car Customer Care
#1162868
Reply to reviews
I was responding to another post...hard to believe that this is the norm for such a large rental company.I will just let my comments stand....The same thing is happening to me, I have been dealing with my insurance company after an accident and I have had to hire an...
Read more
EnterpriseCares
EnterpriseCares

LoniD32, we strive for 100% satisfaction, and regret to hear this was not your experience. We would like to speak with you further. Please email ehiescalationscc@mailca.cus...

1.0
Product
Enterprise Rent A Car Customer Care
#1143476
Reply to reviews
My DSLR camera with three lenses and multiple memory cards was left in the back of an Enterprise rental car two days ago, on Monday, Dec.4. I called the location within 30 minutes and they said the car had already been rented out and that they would try to reach the...
Read more
EnterpriseCares
EnterpriseCares

Thanks for contacting us about this, dcustomer. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost & Found...

Anonymous
Anonymous

You were the one who left your valuable items behind. It's YOUR fault, not the rental company. Take responsibility for your actions and keep better track of your property.

4.0
Product
Enterprise Rent A Car Customer Care
#1143165
Reply to reviews
I returned a red chevy cruze on 16 November 2017.No damage and recieved my drop off paperwork. Two weeks later i needed another rental. I was told the Red chevy cruze was missing and they questioned me on its whereabouts. After i got over the shock of being accused of...
Read more
EnterpriseCares
EnterpriseCares

Review #1139487, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

3.1
Product
Enterprise Rent A Car Customer Care
#1139487
Reply to reviews
What ever happen to great Customer Service.......nevertheless to say we rented a vehicle from the Airline location in Baton Rouge.We had to change out the vehicle due to the air pressure of the tire going down every day, which we were told that its do to the weather...
Read more
EnterpriseCares
EnterpriseCares

gigis405_45, we’ve noted your comments and would like to have the opportunity to look into this for you. Please send a detailed email to ehiescalationscc@mailca.custhelp.com i...

2.3
Product
Enterprise Rent A Car Customer Care
#1136824
Reply to reviews
I went to the overland Park Kansas on 106th and Metcalf location with my credit card for deposit and was wanting to pay with my 93 year old dad credit card.They asked his for his dl he has none he is 93 they ran my credit card for deposit of one day and deposit hold I...
Read more
EnterpriseCares
EnterpriseCares

lgoldfin123, we appreciate it when customers tell us about their experiences.We would like to look into this for you. Please email ehiescalationscc@mailca.custhelp.com with yo...

1.0
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Awful customer sevice
#1135118
Reply to reviews