Manufacturer: Enterprise Rent A Car Category: Customer Care Clear all filters (68 of 68 reviews match)
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I had rented a car was involved in a very trying move called to confirm verbal on the phone a ok walked In just to be certain and was told that corporate had changed policies and I had to surender the car.Made no legal or budiness sense opened them up to litigation I...
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EnterpriseCares
EnterpriseCares

Review #1101788, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

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Enterprise Rent A Car Customer Care
#1101788
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I am one extremely dissatisfied customer.I was in a city on business and unfortunately, I had to get a loaner car for a week. I had 2 different reservations turned down. At Enterprise, I was informed I was put on a do not rent list. (Several calls to the head office...
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EnterpriseCares
EnterpriseCares

Review #1099595, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

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Enterprise Rent A Car Customer Care
I didn't like
  • Being accused of
  • Being resfused a rental
#1099595
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Enterprise Rent A Car - Do not rent car from Enterprise(especially people come from Asia)
*** and sucking Enterprise, Shame of Alaska!!We told this story to American people during our trip in Alaska, and they felt so sorry and shameful to us! We booked and pre-paid a rental car via agency Hotwire with an early-bird promotion a few months ago. And the day...
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EnterpriseCares
EnterpriseCares

Yuchen Lee and Chihyung Tasi, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We ...

1.2
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Refused the renatl
#1098028
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Enterprise Rent A Car Customer Care Review

#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Customer Care Review

#924959
1.0
Details
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Details
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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Customer service
It took nearly 1 hour to leave with My rental.The previous times, it took much less. This time i noticed that there were half the people working there.It took nearly 15 minutes to just get to the counte I hope things get better.
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EnterpriseCares
EnterpriseCares

anonymous #1096941, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like...

1.5
Product
Enterprise Rent A Car Customer Care
#1096941
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Hi, I am from Europe.I visited California. Another car bumped into me. Insurance covered, I tought. No way amigo. See this mails from Enterprise Rentals insurance company RSI. Full of bad manor, threaths and 'I'll hit you on your money'. The case is that I reacted...
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EnterpriseCares
EnterpriseCares

Review #1094807, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

EnterpriseCares
EnterpriseCares

Review #1094807, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

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Enterprise Rent A Car Customer Care
#1094807
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During a routine car rental at a branch I have been using weekly for business travel over the past year I encounter a new employee, large black gentlemen who became very agitated when i pointed out a couple scratches on the car i was going to rent.He immediately...
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EnterpriseCares
EnterpriseCares

Review #1072429, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

3.5
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Not helpful staff
#1072429
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The company I work with has a business account with Enterprise.I oversee all rentals and recently one of our employees returned a vehicle that had a dent. We use our own insurance company so we must submit a copy of rental agreement along with the the damage report....
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EnterpriseCares
EnterpriseCares

Review #1070668, Weve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mail...

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Enterprise Rent A Car Customer Care
#1070668
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Enterprise Rent A Car - Your Paso Robles office is nethical and lacks professionalism and is rightly being accused of bullying
Students agree!Enterprise is unethical and lacks professionalism and is rightly being accused of bullying, lack of ethics and discrimination! They lied and bullied a Latino student, who was a long time loyal customer, and desperate to get to LA to see his grandmother...
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1.0
Product
Enterprise Rent A Car Customer Care
#1064074
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I, like many of the people on these reviews feel robbed and treated badly.I was accused of damage that I did not do. The contract that was brought up repeatedly by these employees had wrong dates and incorrect drop off and pick up locations. The supposed proof pics of...
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EnterpriseCares
EnterpriseCares

Reginahall, We’ve noted your comments and we would like to have the opportunity to address this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.8
Product
Enterprise Rent A Car Customer Care
#1062654
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Today I tried to rent a car from enterprise.We are faithful customers and rent cars regularly from enterprise. I usually rent the car with my credit card that is in my husbands name. Today they would not let me so in order to use debit card I needed my electric and...
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EnterpriseCares
EnterpriseCares

anonymous Review #1056304, We understand your concern. Our local offices reserve the right to ask for additional references when you guarantee your rental with a debit card a...

1.0
Product
Enterprise Rent A Car Customer Care
#1056304
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