Product: Enterprise Rent A Car Customer Care Clear all filters (78 of 78 reviews match)
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I’m visiting Orange County CA from Texas to see my dad who’s in hospital.I’m staying at my sister’s on Antonio Rd at Rancho Santa Margarita CA, close to the Enterprise location from whom I decided to rent a car. All aspects of their customers service has been...
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EnterpriseCares
EnterpriseCares

Review #1129215, thanks for taking the time to share your great rental experience with us! We'll be sure to pass this compliment along to Garik and the team there. See you ne...

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Enterprise Rent A Car Customer Care
#1129215
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Then they said once they lock the doors they can not drive anymore home. After trying to walk my phone went dead. My wife found me at 11:20 Pm on the side of the Road after calling Enterprise rent a car . About this It been two weeks Never received a call back. Please...
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EnterpriseCares
EnterpriseCares

Review #1129132, I assure you that it's never our intention to inconvenience our customers. We would like to speak with you further. Please email ehiescalationscc@mailca.cust...

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Enterprise Rent A Car Customer Care
#1129132
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From the top down this organization has the worst customer service.I keep going up the chain of command to get resolution and they just don't care. From secretaries who just hang up the phone without saying goodbye, claims people who interrupt and don't care what you...
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EnterpriseCares
EnterpriseCares

amy.weitzel_71, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to ...

1.0
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Enterprise Rent A Car Customer Care
I didn't like
  • Customer service at corporate level
  • Vehicle was damaged
  • Customer service
#1117600
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Enterprise Rent A Car Customer Care Review

#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Customer Care Review

#924959
1.0
Details
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Details
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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Customer service
Taylor Brown, remember that name and if she's working the day you go in RUN.This has been probably my 10th time using this particular location, and each time there has been a problem. I get there on Saturday morning, have an appointment, and I am told the oil is being...
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EnterpriseCares
EnterpriseCares

allelectronics, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to ...

1.0
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Did not receive vehicle
  • Arrogant manager taylor brown
  • Not receiving a vehicle for which i had a reservation
#1116907
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I travel around the world with my job.Every week I fly somewhere and always try to use Enterprise. I am in Texas and needed a car. I called the closest office which was in Lockhart Texas. Now this is 26 miles away but the only one available. The guy tells me “I am just...
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EnterpriseCares
EnterpriseCares

Review #1113511, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

3.9
Product
Enterprise Rent A Car Customer Care
#1113511
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I recently traveled from New York to Raleigh-Durham Airport.My brother-in-law sister and I took the shuttle to Enterprise car rental. Once my sister rented the car we proceeded outside with the rep to get in the car. We put out suitcases in the trunk and I put my...
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EnterpriseCares
EnterpriseCares

Review #1111410, Thanks for contacting us about this. Our offices do their very best to locate left behind items and return them to their rightful owner. You can file a Lost &...

Anonymous
Anonymous

Unacceptable is you blaming them for your incompetence. They apparently did not find your stuff. Who knows where it is located?

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Enterprise Rent A Car Customer Care
#1111410
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It seems that the local enterprise offices have the practice of just not answering the phone if they don't have available cars - even if you have a reservation.Corporate is aware of this but the practice continues. I called Ryan at the Enterprise location at 1320...
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EnterpriseCares
EnterpriseCares

fnet4444, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak ...

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Enterprise Rent A Car Customer Care
#1105029
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I just received a letter for a missed toll payment which I paid online.I contacted customer service and was told to send an email with the proof. I did so then was informed that my estimated time did not match it was an hour off (although the toll is right at the time...
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EnterpriseCares
EnterpriseCares

Review #1105012, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
Product
Enterprise Rent A Car Customer Care
#1105012
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My friend got into a bad wreck yesterday, i am currently in moab utah, so i had to do whatever i could to try to find him a rental car.The guy and his supervisor were both lazy and rude .. finally the enterprise in moab answered and did everything he could to help me...
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EnterpriseCares
EnterpriseCares

user70456977, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to sp...

Product
Enterprise Rent A Car Customer Care
#1104837
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I had rented a car was involved in a very trying move called to confirm verbal on the phone a ok walked In just to be certain and was told that corporate had changed policies and I had to surender the car.Made no legal or budiness sense opened them up to litigation I...
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EnterpriseCares
EnterpriseCares

Review #1101788, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

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Enterprise Rent A Car Customer Care
#1101788
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