Manufacturer: Enterprise Rent A Car Category: Customer Care Clear all filters (56 of 56 reviews match)
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I rented a car a Heathrow airport in London and went to get my car at 7am.I rented a midsize SUV through Expedia I went out to get the car and the girl who was showing me the car said I would have to as small SUV as they don't have midsize car and that is a booking...
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1.0
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Refused the renatl
  • Everything
  • Will not use or recomend if this issue cannot be sorted promptly
#1052113
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Dear Pamela Nicholson, My wife got into a car accident back in September 2016 and our car was totaled.Since that time I have been using Enterprise to rent a car for me to drive her back and forth to work. On Wednesday May 17th, I traveled from Naples, Florida to your...
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EnterpriseCares
EnterpriseCares

danielld, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.0
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Sarcastic disgusting manager
#1049813
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Friday I was hit in a intersection by a lady who failed to stop at the stop sign.She was taken to the hospital due to the impact. Today I recieved the accident report and was informed she was in a enterprise rental and the insurance info just shows valid. So I contact...
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EnterpriseCares
EnterpriseCares

Review #1033146 , We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@ma...

Product
Enterprise Rent A Car Customer Care
#1033146
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Enterprise Rent A Car Customer Care Review

#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Customer Care Review

#924959
1.0
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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I was 2 days late dropping off the car which I was trying to get back to original spot in Woburn ma.I contacted the woburn office and was told I could drop it off at a near by office which I was not aware of. I then started getting harassment calls from Christopher...
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EnterpriseCares
EnterpriseCares

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

Anonymous
Anonymous

"nd all kinds of other numbers"There are no all kind of numbers. These are numbers YOU gave to them when renting the car. Something stinks about your complaint. I too had to d...

1.4
Product
Enterprise Rent A Car Customer Care
I liked
  • People in woburn office
I didn't like
  • Fleet christopher thomas
#1029164
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After having a horrible experience renting a vehicle from Enterprise in Brandon, MS the Branch Rental Manager, Ms Cook gave me her Enterprise business card with writing on the back "2 free days on next rental 0531 cs waited over 2 hours".When I contacted this location,...
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EnterpriseCares
EnterpriseCares

Review #1023687, We’ve noted your comments and we would like to have the opportunity to help you with this. Please send us a detailed email to ehiescalationscc@mailca.custhelp...

1.2
Product
Enterprise Rent A Car Customer Care
I didn't like
  • Way i was treated
#1023687
Reply to reviews
I rented a sonata on feb.3, 2017 and had a pickup from my house to their location. Staff was courteous and was very satisfied with service to this point. I returned the sonata on Feb. 9, 2017 around 11:30 am and removed my wallet to pay with my credit card on file and...
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EnterpriseCares
EnterpriseCares

review #1006905, We’ve noted your comments and we would like to have the opportunity to speak with you directly. Please send us a detailed email to ehiescalationscc@mailca.cus...

1.5
Product
Enterprise Rent A Car Customer Care
#1006905
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Colorado Springs CO We were in a wreck on Thanksgiving 2016 & went through enterprise because that is who USAA recommended.USAA gave the approval to Enterprise for direct billing but because of incompetence on Enterprise's part our credit card was charged instead of...
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EnterpriseCares
EnterpriseCares

review #1002499, We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhel...

1.5
Product
Enterprise Rent A Car Customer Care
#1002499
Reply to reviews
i was planning a vacation and needed rates for car rental called enterprise asking for rates the person on the phone was terrible--she wanted dates i eas needing ca how lon i needed it for--i did not have this information yet--she stated she could not give e rates...
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offconsumerpissed
offconsumerpissed

Not sure what, "courtous" means, but I will say that I remember renting my first car too. As you grow up and do this more often, you will realize that what the worker told you...

1.0
Product
Enterprise Rent A Car Customer Care
#999915
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I've done business with them before and never had a problem.There must be new management, or should I say, non-management. I took my car in to a local body shop who recommended me to the Griffith, Indiana Enterprise. The lady said she would send an email to Enterprise...
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EnterpriseCares
EnterpriseCares

bill2017, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

Product
Enterprise Rent A Car Customer Care
I didn't like
  • Will never go to the location
#995981
Reply to reviews
I was contacted 01/06/17 at 11:00 AM EST by Mart Stern (760-890-1185) with the Fleet Assessment Group with regard to a vehicle rented to my Spouse (served divorce papers 11/07/16 by CT State Marshall) and still not returned to the Flatbush, NY Rental Agency.I provided...
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EnterpriseCares
EnterpriseCares

JHGallo, We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the exact rental location, ...

3.3
Product
Enterprise Rent A Car Customer Care
I liked
  • Online rental experience
I didn't like
  • Customer service notification and follow up
#988162
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