Manufacturer: Enterprise Rent A Car Category: Customer Care Clear all filters (38 of 38 reviews match)
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Colorado Springs CO We were in a wreck on Thanksgiving 2016 & went through enterprise because that is who USAA recommended.USAA gave the approval to Enterprise for direct billing but because of incompetence on Enterprise's part our credit card was charged instead of USAA. Enterprise did not call to say we didn't get the authorization they just charged our credit card! When I called to get it corrected I was told I'd get a call back that day, but...
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EnterpriseCares

EnterpriseCares review #1002499,
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i was planning a vacation and needed rates for car rental called enterprise asking for rates the person on the phone was terrible--she wanted dates i eas needing ca how lon i needed it for--i did not have this information yet--she stated she could not give e rates because the change all the time and it depends on the day i rent--how can i plan a trip when i cant get a rate for the cost of the trip--dont rent from enterprise because the rates...
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offconsumerpissed

offconsumerpissed Not sure what, "courtous" means, but I will say that I remember renting my first car too. As you grow up and do this more often, you will realize that what the worker told you...

I've done business with them before and never had a problem.There must be new management, or should I say, non-management. I took my car in to a local body shop who recommended me to the Griffith, Indiana Enterprise. The lady said she would send an email to Enterprise and they would contact me, as I wanted to know what cars they had available and the rates. I never did a call. I went to the body shop today to drop off my car. An employee picked...
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EnterpriseCares

EnterpriseCares bill2017,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhe...

I didn't like
  • Will never go to the location
#995981

Enterprise Rent A Car Customer Care Review

#940766
Yes had a reservation at Enterprise in Paso Robles at 830 in the morning dealt with a Thao Nguyen very unprofessional worst customer service ever.
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Enterprise Rent A Car Customer Care Review

#940510
Bad business I will not go here ever again....customer service sucks and i suggest you dont go there either
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Enterprise Rent A Car Customer Care Review

#924959
1.0
Most awful rental car place in the world. Rented a car and came to pick it up they said they didn't have one. Not helpful they just said to bad. I can't believe they are still in business.
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Enterprise Rent A Car Customer Care Review

#915536
1.0
Worst customer service of any company I have delt with in years. Had viable visa credit card. Employee would not take it. Ge was totally rude and indifferent.
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I was contacted 01/06/17 at 11:00 AM EST by Mart Stern (760-890-1185) with the Fleet Assessment Group with regard to a vehicle rented to my Spouse (served divorce papers 11/07/16 by CT State Marshall) and still not returned to the Flatbush, NY Rental Agency.I provided the information regarding whereabouts, contact info, including e-mail and phone, and last known location (last spoke when he came to the residence under Police escort per Order of...
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EnterpriseCares

EnterpriseCares JHGallo,
We’ve noted your comments and would like the chance to look into this for you. Please send a detailed email to care@enterprise.com include the exact rental locati...

3.3
I liked
  • Online rental experience
I didn't like
  • Customer service notification and follow up
#988162
My sister rented a car in ENTERPRISE Austin North Lamar ref # 939317- 6L30PW.I made a reservation and arrived as planned at 9:30 and finally left with the car at 10:30...The car was rented by my sister, a tourist, who came for the holidays. A trainee named Arika tried to do the paperwork but since my sister had a valid Mexico City dirivers license she was confused so she went to consult the Manager, Justin Thomas, who told her to ask for the...
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EnterpriseCares

EnterpriseCares anonymous review #984704,
Thank you for your feedback. Please see my response to your email. - Carol (Reference #170104-002128)

3.0
I didn't like
  • Being cheated
  • Way they treated me and my family
#984704
I went to the Enterpise car rental agency located at 1920 Elm Street Dallas, TX.I had made a reservation online. When I get there an Enterprise agent was on the phone with a customer. There was no acknowledgement whatsoever. Then after a few minutes a female agent walked in again no acknowledgement. She finishes up with her customer. Then she asks for the next person. Just to be fair I checked with the others waiting. They had already been...
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EnterpriseCares

EnterpriseCares anonymous review #978775,
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The car I rented for 4 months got a scratch on it.I submitted the claim to my insurance company. Both myself and the insurance company called numerous times to solve the issue, but never received a phone call back. Then I receive a letter in the mail stating that they would be sending me to collections if I did not pay in full. So I call again and email and never receive a response. The woman's voicemail even states that all calls will be...
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EnterpriseCares

EnterpriseCares anonymous review #947889,
We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise....

1.0
I didn't like
  • Damage recovery treatment
#947889
Let me start by saying I've been an Enterprise customer for over 20 years and this is the first Enterprise location where I was treated rudely and unprofessionally. The location I'm referring to is in Hickory, North Carolina. When the female humanoid (she doesn't deserve any other title) behind the counter found out I didn't have a major credit card she denied me service. I was completely amiable up to this point. However, she decided to...
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EnterpriseCares

EnterpriseCares rothvin, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete...

2.5
I didn't like
  • I have stated my complaint
  • Rude and unprofessional behavior
#939272
I rented a car at miami international airport on september 19th and stayed with the car for 14 days! I had no problems and the moments i called to the office to solve my doubts they were politely. The problem was when i dropped off the car at the same miami airport. I left my wallet i the car, exactly in the drivers bag door and realized it when i was in the train going to make the check in! I was with my passport and flight tickets in my pants...
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EnterpriseCares

EnterpriseCares Daniel. customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete ...

I just want to give a huge shout out and say thank you to the team at san antonio airport enterprise.My daughter and i returned a vechile monday night.we were then shuttled to the airport. When my daughter realized she had left her wallet in the rental. With only 30 minutes for our flight to depart we were in trouble. But the great staff at your company not only found her wallet with her id,cash, credit cards and ect.but rushed it right to us....
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Anonymous

Anonymous Yes, I live in Ireland & I often travel to Britain. I find them very helpful in picking you up. John.