Manufacturer: Enterprise Rent A Car Category: Car Rentals Clear all filters (2 of 2 reviews match)
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I requested an AWD SUV for the morning of 12/26/16 at 8AM, Novato, CA. The attendant told me that 'time' was not available & I needed to come in at 7:30 or 8:30 AM. Since I needed to be on the road BEFORE 9AM, I chose 7:30. Upon arrival, no car & I was told that 'my' pick up time was 8:30. Attendant did accommodate me with another vehicle, which is the truck on the rental agreement, allowing me to go home & feed my dog while I waited. Returning...
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paulafava

paulafava I just received the following email ... which is NOT correct! I am writing from my ONLY email address. The only difference is that I sent the first message from YOUR website. ...

EnterpriseCares

EnterpriseCares We’ve noted your comments and we would like the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com include the exact rental location...

1.7
I didn't like
  • That my car was not ready in a timely manner
#981162
I got the "shake down" from Enterprise this week- after spending over 1100 bucks for a Ford Expedition. When I returned it, they said it gad 2 tiny dents on the roof. (an Excursion height is 77 inches or 6 feet 4 inches high). It was quite obvious that we did not "inspect" the roof when we picked it up (we didn't have a freaking ladder). We took very good care of the vehicle and even parked it in a garage when it began to rain. Regardless, they...
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EnterpriseCares

EnterpriseCares We would like the chance to look into this. Please email Care@Enterprise.com with your phone number, rental agreement number, DX or Claim number, exact rental location, and fu...

1.5
I didn't like
  • Being blamed for something i did not do
#837636