Got in a car accident so my insurance company booked my rental with Enterprise Rent a car, it was my first rental with them and hopefully my last.They need to understand not everyone is aware of their rules and regulations.
I was picked up from the body shop where I dropped off my car and drove to their office. Once there there was a line up, at my turn he asked for my license then said sign here, here and here and 3 places to initial. I asked what was written on all the pages of the contract since I could not read it and he replied, the usual stuff. Handed me keys and said the car is in the front with the cracked license plate.
Once I got to the car I checked it, the license plate was cracked in half, half the car logo was broken off, the bumper was all cracked and there was a piece hanging under the car. The rear bumper was full of scratches as well.
I called in to complain once I got home and he replied well it's the same model of car you had but mine had less damage then the rental.I would not recommend using their service, go elsewhere maybe they will treat you right.
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