Dublin, Dublin
100% full Not resolved

Absolute disaster!I pre paid 800 euros in advance for a 3 week booking over Christmas.

Email confirmation stated to pick the car up at 12:00 on Saturday when in fact the office closes at 12:00 on Saturday! Called at 9:05am on Monday when they reopened but they had already given the car away! Despite Enterprise already having received payment and despite filling in contact details online, no one even bothered to contact me! 4 days later still no car, no apology and still no refund.

Lost 4 days so far for Christmas shopping.

Ruined our Christmas plans and ended up spending a fortune on taxis.Complete disgrace.

Review about: Enterprise Rent A Car Car Rental Booking.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service, Their service, Pre-payment, Have not returned deposit, Did not receive vehicle yet.

Had an Experience with Enterprise Rent A Car?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Olsztyn, Warminsko-Mazurskie, Poland #963449

We eventually got a car nearly a week late.We paid full price and no apology.

I have just sent the details to Enterprise as per Tatianas email below and await their response.

I also contacted George O'Connor who is one of the directors at Enterprise Ireland over 3 months ago and have yet to receive a response.A far cry from the humorous tv commercials Enterprise are running!


Thank you for bringing this to our attention.Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information including phone number, reservation/rental agreement number and the exact address of the rental location involved.

As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon.

Please reference 141223-001750.-Tatiana

You May Also Like

Enterprise Rent A Car Car Rental Review from Bend, Oregon Enterprise Rent A Car "Sooo unhappy, reserved ahead of time, went in 2 days in advance to make sure I had everything taken care of so that day of pick up would be..." Read more Enterprise Rent A Car - Disgrace my name Enterprise Rent A Car "I am a vry good renter form enterprize there were a lot of times that I get a car and it would drive terrible they wouls switch my out and..." Read more Enterprise Rent A Car - Aggravating Enterprise Doylestown PA Drop Off Enterprise Rent A Car "Most aggravating car rental! At the time of pickup the very friendly Shaquille at the JFK Enterprise assured me that the dings and scratches that I pointed out were all..." Read more Enterprise Rent A Car - Review about Enterprise Car Rental from Seattle, Washington Enterprise Rent A Car "I was told at 10pm that no vehicles were available so I rennted from Avis. After returning my rental vehicle to Avis at 4am the next day I decided..." Read more Rodan and Fields - LASH BOOST - Consumers Beware!! Rodan and Fields "Curious- why does last boost contain lye? And people put this on their eyes! ("Sodium hydroxide"- NaOH).... Although caustic soda is not a systemic toxin, it is however extremely corrosive..." Read more Wigsis - Worst Online Experience ...EVER! Wigsis "First, I would like to say, I am very surprised that PayPal would offer their services to this rip-off company. I ordered this wig - paid $90.00 and it was..." Read more Frontier Communications - From "No-contract" to Surprise 2-year agreement! Frontier Communications "Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple..." Read more Techrabbit - Missing parts and can't even log into the site anymore Techrabbit "First time order with techrabbit for refurb jaybird freedoms. Received the order confirm. Great. Tried to log into the site to see status. Couldn't log in. Odd but nothing to..." Read more