Manufacturer: Enterprise Rent A Car Category: Managers Clear all filters (40 of 40 reviews match)
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Insurance Company arranges a rental with Enterprise per my insurance allowances. Walk 5 blocks in the rain to pick up car; get there and a middle-aged black male is at counter with several bags speaking to the red-headed young lady. My insurance covers a vehicle...
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EnterpriseCares
EnterpriseCares

Cstarwinters, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. Please...

2.1
Product
Enterprise Rent A Car Manager
I liked
  • People from the 19th street branch
I didn't like
  • Jerks at the 7th street branch
#1089328
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Your Santa Monica California office made a really bad judgement call on my account! I prepaid most of my car rental for 4 months. Your manager quit and your new manager decided my account was a "problem"! Now a psycho man who is very unreasonable has left 20 plus...
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EnterpriseCares
EnterpriseCares

Anon73, We’ve noted your comments and we would like to have the chance to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

Anonymous
Anonymous

Additionally the psycho man is knocking on doors of family members claiming they are impeding a criminal investigation. Why?! The car was returned and balance paid. Seriously ...

1.0
Product
Enterprise Rent A Car Manager
#1061745
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I called Enterprise and requested a compact car. Went to pick up car at Whittier CA location and was given a mid size car instead. I told employee about mistake. 45 minutes later i was still waiting. I spoke to Abraham Urizar and told him i had to be on the road in 45...
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EnterpriseCares
EnterpriseCares

Connie90606, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca....

2.8
Product
Enterprise Rent A Car Manager
#1049439
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Enterprise Rent A Car - Customer kick off Enterprise lot police call.

#1048510
On 5-11-2017 at the Jonesbro Rd Union City location at 215pm. Video speaks shows no reason for me to be treated in a bad matter. Police arrived to only they said was very bad person. Have video tape showing manger act really bad lie on tape and call police.
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Enterprise Rent A Car Manager Review

#883463
The asst manager in Aberdeen is very rude and horrible customer service.
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Enterprise Rent A Car Manager Review

#577760
1.8
Details
The Assistant Manager Corey Durben needs to be retrained in customer service. He has a terrible a degrading dimeneor to the customer. The car I rented through Enterprise special weekend package. The car l rented looked cheap,and the car charger didn't work. His pompous comments in front of other customers was very unprofessional.
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Customer service
Discounts and Special Offers
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Enterprise Rent A Car Manager Review

#546175
Does anyone kno how i can get in contact with the boss of enterprice or districts manager
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The Manager Ana at the Lithonia Ga is so unprofessional. Ive never had a bad experience with Enterprise until now. We cashed out on a $1000 rental and she was rude obnoxious (a customer before us was the issue) she told.another employee she was putting all of these...
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EnterpriseCares
EnterpriseCares

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

3.2
Product
Enterprise Rent A Car Manager
#1028790
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We strongly feel that Enterprise Rent a Car and its Paso Robles office is openly discriminating against Latinos. Students are boycotting Enterprise Rent a car for what we see as being bigoted & unethical practices, for the following reasons: Your Customer “care” has...
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EnterpriseCares
EnterpriseCares

I see that the Social Media Team has reached out to you on Twitter and other social forums. If you'd like to speak to us directly about this, please send us the specific deta...

1.0
Product
Enterprise Rent A Car Manager
#991571
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Stay Away from this place!This has been the worst experience of my life! I came here because my car was being repaired at the Nissan Collision Center, and due to the convenience the insurance approved a car through them. Well what seemed to be fine turned into the...
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EnterpriseCares
EnterpriseCares

lalveldano, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the compl...

1.0
Product
Enterprise Rent A Car Manager
I didn't like
  • Way they treated me and my family
  • Billing me and threatening me even though i owe no money
#930361
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The Branch Manager for Hayward, CA office is horrible. They rented us a car that had 4 bad tires. We had to exchange rental cars 4 hrs away and had wasted 1/2 a day. Upon returning car he made an ageement with my husband to compensate us for all the drama we had with...
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1.4
Product
Enterprise Rent A Car Manager
#883685
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My wife and I rented a car from Enterprise Rental at 2221 S Cobb Parkway in Smyrna GA on Friday, May 27, 2016. The charger adapters were not working and our GPS died in the middle of our trip causing great stress as we were not familiar with GA traffic. I left a note...
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Enterprise Rent A Car Manager
I liked
  • Great customer service
#857584
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I HAVE RENTED MANY TIMES OVER THE LAST 10 YEARS AND 3 TIMES WITHING THE LAST YEAR .i WAS PICKED UP AT MY COMPUTER BUSINSS(THERE FORE OVER 30 YEARS) AND TAKEN TO FULLERTON OFFICE. THEY ASKED FOR A CARD. I GAVE MY DEBIT CARD. IT DO NOT USE CREDIT CARDS. THEY THEN ASK...
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1.9
Product
Enterprise Rent A Car Manager
I didn't like
  • Rules are more important then the customer
  • Poor interaction and no respect
  • Manager does not appreciate repeat business
#840382
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I booked a car for 29/4/2016 at enterprise in Gainvesville FL, St Sw Wilinston Rd. When I arrived to get the car I was informed it was not available. The manager said could not solve problem and did not even tried to check with other branch if they have a car...
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EnterpriseCares
EnterpriseCares

Hello Daniel,Thank you for bringing this to our attention. Please email Care@Enterprise.com with your phone number, reservation or rental agreement number, exact rental locati...

1.0
Product
Enterprise Rent A Car Manager
#840027
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