Product: Enterprise Rent A Car Manager Clear all filters (46 of 46 reviews match)
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I immediately went to exchange the car at a near by Enterprise (Norfolk International Airport) they were the only ones open (unfortunately). When I arrived I explained my problem and they stated they would have to run it pass the manager. While waiting for manager I...
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EnterpriseCares
EnterpriseCares

nglstarks,We’ve noted your comments and would like the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include t...

1.1
Product
Enterprise Rent A Car Manager
I didn't like
  • I would never use it ever
  • Managers are cocky and feel they can do what they want
  • Vehicle it wasnt working properly
#1195842
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Keep in mind, our hotel was a 15 minute round trip from this particular location on Federal Highway in Del Ray Beach, Florida. We get there, turn the keys in and ask for the ride back. By this time it's maybe 5:02. This *** of a manager, Derek, proceeds to tell us...
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EnterpriseCares
EnterpriseCares

Review #1185581, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to...

1.0
Product
Enterprise Rent A Car Manager
#1185581
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On 27 Jan 2018, I rented a vehicle from enterprise in beaumont tx and they only had a mini van however they told me that I could go to any other store in houston and change to a smaller vehicle. I tried to change the van on jan 29 bit they didnt have anything available...
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EnterpriseCares
EnterpriseCares

User_44_2018.We’ve noted your review and would like the chance to discuss this with you directly. Please send a detailed email to ehiescalationscc@mailca.custhelp.com include ...

5.0
Product
Enterprise Rent A Car Manager
#1179738
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Fort Mill, SC Location located in Ford Dealership-- A month in advance of my husbands annual hunting trip I reserved a luxury SUV online for my husband to pickup the evening he was leaving. The morning of, a local sales rep called to ask him why he hadn't picked it up...
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EnterpriseCares
EnterpriseCares

Waltmans, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to speak ...

1.0
Product
Enterprise Rent A Car Manager
I liked
  • Online process
I didn't like
  • Rude just short of violent employees
  • Rudeemployees
#1121469
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Guess Enterprise rent a car doesn't value us as senior citizens and gold members. Seems like you have to be a certain kind of person for this Enterprise rent a car to treat you right. Enterprise rent a car must be ok with an area manager bullying their customers....
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EnterpriseCares
EnterpriseCares

jthrasher, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.cu...

1.0
Product
Enterprise Rent A Car Manager
#1104416
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Insurance Company arranges a rental with Enterprise per my insurance allowances. Walk 5 blocks in the rain to pick up car; get there and a middle-aged black male is at counter with several bags speaking to the red-headed young lady. My insurance covers a vehicle...
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EnterpriseCares
EnterpriseCares

Cstarwinters, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. Please...

2.1
Product
Enterprise Rent A Car Manager
I liked
  • People from the 19th street branch
I didn't like
  • Jerks at the 7th street branch
#1089328
Reply to reviews
Your Santa Monica California office made a really bad judgement call on my account! I prepaid most of my car rental for 4 months. Your manager quit and your new manager decided my account was a "problem"! Now a psycho man who is very unreasonable has left 20 plus...
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EnterpriseCares
EnterpriseCares

Anon73, We’ve noted your comments and we would like to have the chance to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

Anonymous
Anonymous

Additionally the psycho man is knocking on doors of family members claiming they are impeding a criminal investigation. Why?! The car was returned and balance paid. Seriously ...

1.0
Product
Enterprise Rent A Car Manager
#1061745
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I called Enterprise and requested a compact car. Went to pick up car at Whittier CA location and was given a mid size car instead. I told employee about mistake. 45 minutes later i was still waiting. I spoke to Abraham Urizar and told him i had to be on the road in 45...
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EnterpriseCares
EnterpriseCares

Connie90606, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca....

2.8
Product
Enterprise Rent A Car Manager
#1049439
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Enterprise Rent A Car - Customer kick off Enterprise lot police call.

On 5-11-2017 at the Jonesbro Rd Union City location at 215pm. Video speaks shows no reason for me to be treated in a bad matter. Police arrived to only they said was very bad person. Have video tape showing manger act really bad lie on tape and call police.
Product
Enterprise Rent A Car Manager
#1048510
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The Manager Ana at the Lithonia Ga is so unprofessional. Ive never had a bad experience with Enterprise until now. We cashed out on a $1000 rental and she was rude obnoxious (a customer before us was the issue) she told.another employee she was putting all of these...
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EnterpriseCares
EnterpriseCares

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

3.2
Product
Enterprise Rent A Car Manager
#1028790
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