Manufacturer: Enterprise Rent A Car Category: Car Rentals Clear all filters (3 of 3 reviews match)
We've used the Loveland, Colorado branch a few times with no issues.But this time.... They required a deposit that was not mentioned in the website to the tune of $150. They SAID they would be "holding" this fee until the car was returned-at which time the "hold" would be released and the funds would never be withdrawn. Well, They "held" it fine, but when we returned the car they WITHDREW it and said it would take 2 days to a week to refund it....
Read more
My car went to the shop for repair, could not get it fixed so had to rent a car, went to Enterprise in Palm Coast, Florida. I was tired & hungry after 4 hours in the repair shop & when the agent was doing the walk around on a Nissan Sentra, he was looking at the upper part of the car. I questioned a small spot I saw & he said it was dirt, stopped the inspection to go & wash the car. Left me standing in 90 degree heat for about 10 minutes. When...
Read more
I didn't like
  • Being cheated
  • Accused of damage i did not do to rental car
  • Representative brushoff
Honda rented a car for me from Enterprise while we waited for parts to fix my airbag.First problem: the car's license plate had expired FIVE MONTHS earlier and there were no registration papers. I discovered this on day two of my rental period and lost use of the vehicle while all the paperwork was found. Second problem: They kept adding "pending charges" to my credit card, when Honda was paying for the vehicle. I had to repeatedly call the...
Read more
I liked
  • Friendly agents
I didn't like
  • Dishonesty
  • Extortion