Product: Enterprise Rent A Car Pick Up Service Clear all filters (28 of 28 reviews match)
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This is complaint is all about the Enterprise store at Silver Spring Auto Park 3110a Automobile Blvd Silver Spring, MD 20904 Hi I am a regular customer of enterprise, I registered here to report an incident.I have made a reservation today at your store and requested...
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EnterpriseCares
EnterpriseCares

Review #1106685, Thank you for your feedback. Have you gotten into a vehicle? Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental off...

1.0
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Enterprise Rent A Car Pick Up Service
#1106685
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So we called and made a reservation at the Broad River location in Columbia South Carolina two weeks ahead of time the girl that I talked to never said anything about a reservation number anything she just said okay you pick it up and it between 1 and 130 so I tell her...
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EnterpriseCares
EnterpriseCares

Review #1042928, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mai...

1.1
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Enterprise Rent A Car Pick Up Service
#1042928
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Enterprise Rent A Car - Vehicle not available...on the way to pick it up
I reserved a van from Enterprise for 12/27/16.I searched online for a location near my house, but no vans were available. I widened my search and Demmings Collision in Belleview, FL had a van available for 12/27. Our family was going on a trip and wanted to take 1...
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Anonymous
Vernon Carson

Had a reservation for a car called on Feb 22 2017 they said they was out of cars. called back this morning Feb 23 2017 then they told me that they could not come pick me up. T...

EnterpriseCares
EnterpriseCares

anonymous review #986982, We’ve noted your comments and would like the chance to look into this for you. Please send us a detailed email to care@enterprise.com include the exa...

2.0
Product
Enterprise Rent A Car Pick Up Service
#986982
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Enterprise Rent A Car Pick Up Service Review

#935534
1.0
Details
Resevered a car to go to my sons graduation from the army and his turning blue ceremony. The day we was to pick car up we were told there was nothing avaliable. Called diffrent enterprise agents they said they had car avalible drove 30 min to pick up car and was told there was nothing available and i had just talked to them 30 min before. I am very upset, now I have no way to make it to Georgia
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Enterprise Rent A Car Pick Up Service Review

#681932
2.3
Details
Terrible service I was supposed to pick up a car at a certain time and when I arrived to pick it up it was not ready was told I had to wait 3 hours for it to be available after I had called in advance to male sure they had one available.
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Enterprise Rent A Car Pick Up Service Review

#668979
They offered to pick me up at the garage at 1:30 pm. Despite 1 reminders no one turned up till 2:30. So I went across to them, they told me another 30 minutes but no car even after waiting for 1 more hour. On checking I was told 40 more minutes. I gave up and left
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On 12/23/2016, I experienced the worst customer service anybody can get at your branch on 205 Boul Greber in Gatineau.My wife initially made a reservation for 5 PM for a Mini Van at a good rate for 12/23/2016. On 12/22/2016, my wife called to arrange a pick up at our...
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EnterpriseCares
EnterpriseCares

lionceau22, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com include the e...

3.0
Product
Enterprise Rent A Car Pick Up Service
#980522
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I cannot believe how unprofessional enterprise business in Key West is.They told me today at 10 o'clock that they had vehicle available for me. I called them to make sure 30 minutes prior to me dropping my vehicle off. When I called for pick up it took an hour and a...
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EnterpriseCares
EnterpriseCares

anonymous review #948166,We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com ...

1.0
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Enterprise Rent A Car Pick Up Service
#948166
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I called in at 8:10 to the location in katy texas for pickup. They told me that it would take til 9:30. I figured they were busy. I got a ride and arrived there at 9:00. There were 6 boys playing grab *** with each other. I did not understand why they could not pick me...
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1.3
Product
Enterprise Rent A Car Pick Up Service
#850300
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I have booked a car with enterprise and at the pick up day I have been asked to come to the rental via Uber. it costed me 7 dollars. and at the enterprise I have been told that they will rent me. This is so ridiculous way of customer service because they didn't tell...
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1.0
Product
Enterprise Rent A Car Pick Up Service
I didn't like
  • Did not hold responsible
  • No phone support
#762988
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Had a reservation for a rental, they were suppose to meet me at the body shop at 8 am. I called at 9 am asking their ETA, was told they don't pick up customers. REALLY!?!?!? That is you ENTIRE company slogan and campaign. Went round & round with this ***, asked to...
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1.5
Product
Enterprise Rent A Car Pick Up Service
#759610
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DO NOT rely on this company to book a car for your vacation! We booked a car ahead of time with these people, called numerous times throughout the day confirming our reservation. When we showed up to pick up our car they had given it away ! We called and called, we...
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EnterpriseCares
EnterpriseCares

review #739461 by anonymous, We’ve noted your comments and we would like to have the opportunity to speak with you about this. Please send us a detailed email to care@enterpri...

1.0
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Enterprise Rent A Car Pick Up Service
#739461
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See below for confirmation.... " Pick Up Date: Thursday, October 15, 2015 at 4:00 pm Drop Off Date: Friday, October 16, 2015 at Noon Pick Up Location Address and Phone Number :FOUNTAIN SQ-RICH EX21107919 W BROAD STRICHMOND, VA 23294-6303Tel.: (804) 346-8666 Pick Up...
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EnterpriseCares
EnterpriseCares

review #737839 by anonymous, We would like to address this with you directly. Please email care@enterprise.com with your contact information, reservation number or rental agre...

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Enterprise Rent A Car Pick Up Service
#737839
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