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DO NOT rely on this company to book a car for your vacation!

We booked a car ahead of time with these people, called numerous times throughout the day confirming our reservation.

When we showed up to pick up our car they had given it away ! We called and called, we were put on hold for hours and hung up on repeatedly. When we finally got to talked to someone they assured us we would be taken care of and would have a car brought to us ASAP. Then they told us the next day for sure we would have a car...

good thing we didnt hold our breath because we have yet to hear from anyone. The only reason these guys are in business is because there aren't many options for car rentals.

What a joke! Absolutely terrible customer service.

Product or Service Mentioned: Enterprise Rent A Car Pick Up Service.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 24, 2015.
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EnterpriseCares
#1072722

review #739461 by anonymous,

We’ve noted your comments and we would like to have the opportunity to speak with you about this. Please send us a detailed email to care@enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

When emailing, please list Reference Number 151202-001977 in the subject line. We look forward to hearing from you.

Regards,

Carol H.

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