Went to my car regular car dealership for work on my car and they rented an Enterprise car "as a courtesy" when the mechanic showed up late and the repair was clearly going to take longer. One day turned into two, and on the third day, went to pick up my car and turned in the Enterprise car at the dealership.
A few days later, got a call that there was "damage" to a hub cap. Three hundred dollars worth. Called Enterprise and explained that the car was returned undamaged, it was parked in a residential driveway and on a govt lot all the time it was rented. There was no leeway with the omnitrons that work there that it was quite possible that the person driving the car from the dealership back to the Enterprise lot, or a person moving the car around at the dealership with whom they have a business relationship to "rent" vehicles to their customers, could be responsible.
I had left the car at the dealership per their instructions but in the end I was responsible for damage that mysteriously appeared on a hub cap. They returned to "the contract" which I never wanted in the first place - just a repaired car - and one I will fall for again. I have never experienced such lack of customer service or ability to adjust to anything outside their "script." What a racket and sad, sad company that would perpetrate their schemes on customers that simply want to get their cars repaired and not have "a courtesy rental" turn into a nightmare.
Lesson learned on both counts. Stay far away from this company.
Review about: Enterprise Rent A Car Car Rental.
Monetary Loss: $330.