I got the "shake down" from Enterprise this week- after spending over 1100 bucks for a Ford Expedition. When I returned it, they said it gad 2 tiny dents on the roof.
(an Excursion height is 77 inches or 6 feet 4 inches high). It was quite obvious that we did not "inspect" the roof when we picked it up (we didn't have a freaking ladder). We took very good care of the vehicle and even parked it in a garage when it began to rain. Regardless, they are putting in a claim for 2 tiny dents on a roof that is not visible, that was not caused by me.
Sheer chicanery... ridiculousness beyond belief!
This person wrote the review because of poor customer service at Enterprise Rent A Car. Reviewer claimed that he or she wants Enterprise Rent A Car to offer any options to resolve the issue.
The most disappointing in user's experience was being blamed for something i did not do. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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