State: Florida City: Miami Clear all filters (16 of 1728 reviews match)
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I have just hired a car and I can’t believe my eyes. First of all they advertise they “ pick you up” however they don’t pick even the phone and when you ask there why they say the line is not working. Whatever. So the assistant pushed me so hard to buy another...
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EnterpriseCares
EnterpriseCares

SaltySunBear,We’ve noted your comments and would like to have the opportunity to look into this for you.Please send us a detailed email to ehiescalationscc@mailca.custhelp.com...

1.0
#1248163
Reply to reviews
We arrived to Miami International Airport after 12 hours fly from Europe with my wife and my little kid, After giving my credit card and went down to the garage to pick up my car I found it in red color, so I Just asked the manager to change it because I do not like to...
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EnterpriseCares
EnterpriseCares

review #977279, We would like the opportunity to look into this for you. Please email care@enterprise.com with the complete details including your contact information, reserva...

1.0
I didn't like
  • Very bad
#977279
Reply to reviews
I HAVE ALREADY DESCRIBED HERE MY TERRIBLE EXPERIENCE WITH THIS COMPANY! AND WHAT IS MORE SURPRISING IS THAT THEY DONT CARE ABOUT THE COSTUMER'S COMPLAINS AND DON'T EVEN GIVE A SIGNAL OF REPLY!!!! PLEASE GUYS THAT READ HERE THE REVIEWS! NEVER, NEVER USE THIS COMPANY!!!...
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Anonymous
Anonymous

Good grief if I was receiving these misspelled uppercase rants, I'd block you too.

Anonymous
Anonymous

MERRY CHRISTMAS TO THE BIGGEST THIEVES COMPANY (SPECIALLY IN THE DROPPING OFF AREA AT THE MIAMI INTL AIRPORT)OF THE WORLD!THEY DONT CARE ABOUT THE COSTUMERS, ONLY ABOUT THE CO...

1.9
I didn't like
  • Steal what you leave in the car
#955439
Reply to reviews
I rented a car at miami international airport on september 19th and stayed with the car for 14 days! I had no problems and the moments i called to the office to solve my doubts they were politely. The problem was when i dropped off the car at the same miami airport. I...
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EnterpriseCares
EnterpriseCares

Daniel. customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the complete ...

1.0
#936815
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I had a confirmed reservation with Enterprise for Friday September 11, 2015 at Montrose, CO Regional Airport. I called from Denver as I was connecting through from Washington, DC to reconfirm that all was in order. I spoke with Ed who said all was in order. When I...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation number and...

1.0
#702351
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The enterprise in Miami is the worst rental location I've ever been to! The attendants are never willing to help in anything! I have forgotten a couple of items in a car and in less than 2 hours it vanished! And I had to go there twice because over the phone no one...
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1.7
#684574
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First they dont have the cars we rented,then they received one but its have to be cleaned something that not happened the car was dirty with strong smell of cigarette,customer service was mediocre overall 2 of 10 never rent again in that location 9505 Abercon st...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

3.0
#676069
Reply to reviews
First showed up to pick up the vehicle and they gave me one with the tire gauge light on. They filled the tires and nothing. They had to give me another car since I wasn't going to walk away with one with a problem. One week after turning in my vehicle at the MIAMI...
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EnterpriseCares
EnterpriseCares

We take customer service seriously and want to assist you. Please email Care@Enterprise.com with your contact information, exact location you rented from, reservation/rental a...

3.2
I didn't like
  • Being charged for an expense i did not incur
#672128
Reply to reviews
I called 3 days before to reserve a car. I was advised if I wanted someone to pick me up I should call the day before and advise them. I did. I was asked to call first thing in the morning just in case, but they took all of my information to ensure I would be picked...
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EnterpriseCares
EnterpriseCares

I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, the exact branch location, rental/reservation number and a...

#636882
Reply to reviews
We rented a car at Miami international airport upon returning the car we realized we had left our videocamera and camera with two weks of pictures and video of my toddlers first trip. We didn't care about the camera and videocamera just the memories which can not be...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. We would like to look into this further. Please email Care@Enterprise.com with your full name, contact information and any additi...

#438324
Reply to reviews