1 comment
Not resolved

Didn't have to wait long for a car.When I went to go grab a car one of their employees helped me pick it out.

Related: Enterprise Rent A Car - Terrible Rental Experience

He was very friendly and asked me questions about what kind of cars I like to drive. I (knowing nothing about cars) was very anxious I was going to get a dud but the car he helped me select was great. It was sleek, up to date, had rear camera and all the newest features. There was a little bit of a hold up at the end.

When I went to return my car someone told me I had to talk to someone else about a scratch. I stood in the main office for a while until someone new finally addressed me. It took them a while to figure out why I was in the office and when it finally got sorted out they told me that I didn't need to talk to them and the scratch was no big deal. Had I stayed any longer I probably would have missed my flight!

I also received an email a couple of days later saying that I never returned my car and to respond immediately to avoid charges.

I told them I returned my car days ago and I was no longer in the state anymore.They said they made a mistake on their part.

I liked: Quality, Speed, Friendliness.

I didn't like: Lack of care for customer.

Review #1005403 is a subjective opinion of a user.

4.2
Website
Insurance Quality
Location
Discounts and Special Offers
Product or Service Quality
Additional Services
Price Affordability
Diversity of Products or Services
Billing Practices
Reliability
Value for money
Additional Fees
Reason of Review / Monetary Loss Good quality / Not specified
Preferred solution Not specified

Had an Experience with Enterprise Rent A Car?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
EnterpriseCares
#1286764

review #1005403, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.

Regards,

Carol H.

Social Monitoring

You May Also Like