1 comment
Not resolved
Additional Fees
Additional Services
Billing Practices
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Price Affordability
Product or Service Quality
Value for money

Didn't have to wait long for a car.When I went to go grab a car one of their employees helped me pick it out.

He was very friendly and asked me questions about what kind of cars I like to drive. I (knowing nothing about cars) was very anxious I was going to get a dud but the car he helped me select was great. It was sleek, up to date, had rear camera and all the newest features. There was a little bit of a hold up at the end.

When I went to return my car someone told me I had to talk to someone else about a scratch. I stood in the main office for a while until someone new finally addressed me. It took them a while to figure out why I was in the office and when it finally got sorted out they told me that I didn't need to talk to them and the scratch was no big deal. Had I stayed any longer I probably would have missed my flight!

I also received an email a couple of days later saying that I never returned my car and to respond immediately to avoid charges.

I told them I returned my car days ago and I was no longer in the state anymore.They said they made a mistake on their part.

Review about: Enterprise Rent A Car Car Rental.

Reason of review: Good quality.

I liked: Quality, Speed, Friendliness.

I didn't like: Lack of care for customer.

Had an Experience with Enterprise Rent A Car?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

review #1005403, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.

We look forward to hearing from you.


Carol H.

Social Monitoring

You May Also Like

Enterprise Rent A Car - Aggravating Enterprise Doylestown PA Drop Off Enterprise Rent A Car "Most aggravating car rental! At the time of pickup the very friendly Shaquille at the JFK Enterprise assured me that the dings and scratches that I pointed out were all..." Read more Enterprise Rent A Car - St. Petersburg Cheaters Enterprise Rent A Car "Picked the car up at 3400 5TH AVE S, SAINT PETERSBURG, FL location while it was raining. They parked the car out in the pouring rain for us to inspect...." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Enterprise Rent A Car - Car NOT Ready, TWICE ... No discount for early return:// Enterprise Rent A Car "I requested an AWD SUV for the morning of 12/26/16 at 8AM, Novato, CA. The attendant told me that 'time' was not available & I needed to come in at..." Read more Doublebitcash.com is a not good and bad too Doublebitcash "Beware of this company i purchased bitcoins and NEVER GOT them i purchased bitcoin from this company over 2 weeks ago and sill no bitcoins. Purchased Bitcoin miner, paid for..." Read more Verizon Wireless - Verizonwirelessons Verizon Wireless "Thank you for that information. As you have not been able to offer me a resolution, only trouble tickets and delays, I have asked AMERICAN Express to debit the amount..." Read more Kabam - My account is permanently banned Kabam "Respected kabam administration....with due respect just tell me when we face some kinda fault in our device can't we login on our other device ? I haven't received any kind..." Read more Michelin Tires - DON'T COUNT ON MICHELIN 70,000 MILE TIRES TO ACTUALLY LAST 70,000 MILES: Michelin Tires " This is what happened to my Michelin 70,000 mile tires at about 57,000 miles, causing me to have to replace tires on a trip to Florida. The back tires..." Read more