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Given wrong information never received a call as the rep stated to another employee that he did call and left a vm I have my phone record to prove he lied,car wasn't available after I had reserved it 2 times in tgree weekds had to wait over 45 minutes,the car they gave...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

2.3
#673135
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While renting a car from ENTERPRISE.... out of Kansas City.... hit a deer and did about $5000 in damage. My insurance covered $4000; my credit card company paid the $1000 deductible. All is well, right? Nope.... placed on DO NOT RENT list due to the slow pace of...
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#668095
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they lied to me in order to join their company and after i joined everything they said was a lie. cars a dirty, some dont function properly They charge you fees without telling you customer service is horrible I AM AN ANGRY CUSTOMER !!!! definitly going back to Zip...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

1.0
I didn't like
  • Service
  • Cars
#646122
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Enterprise car rental Stone Park Illinois January 15 2015. Salesman had an attitude. I rented the vehicle for my mom and he tried telling me she needed a credit card to rent it. I said she's the secondary driver I'm paying for it. Again he tried to tell me with an...
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EnterpriseCares
EnterpriseCares

review #583035, We’ve noted your comments and would like to know more about this. Please email care@enterprise.com with your full name, contact information, reservation/renta...

3.5
#583035
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While driving one of Enterprise' rentals, I picked up a red light violation. All Enterprise had to do was place the notice in one of their envelopes, address it to me, and stick postage on it. 48 cents. Not Enterprise. For reasons they won't elaborate on, this requires...
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Anonymous
Pfft

So you realize Enterprise is a large company, and a ticket matched to a vehicle is mailed to the company headquarters listed on the vehicle registration and not the local offi...

Anonymous
Jake

Wow. Cry a little more. Here's a tip don't blow a red light. And if you do get a ticket deal with it rather then complain. Maybe you should focus on your driving rather then ...

#482017
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instead of turning in the left item(computer), someone was trying to use the computer. No-one had rented the car behind me- so it was between the three employees. They told me the car was not cleaned out yet- so a computer was not found. You should have seen their...
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Anonymous
judy

Someone stole the catalytic converter off my van, while parked at an enterprise. I am amused by the enterprise cares comment. I tried every avenue to get what I feel enter...

Anonymous
Same thing

They stole from me too. After dropping my car off I realized I left my CD's in it. I wasn't more than 10 minutes away when I returned. Guess what.... they ripped off my CD's. ...

#367660
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I will be reporting Enterprise Car Rental and fraudulent Charges to the BBB and my Attorney! Enterprise has 'unlawfully' stolen money off MY PayPal business credit card without my authorization! I used this card to HELP out a friend PAY for a rental (I did NOT use...
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Anonymous
Anonymous

This doesn't make any sense. Why would you give them your card and not expect any money to be put on it? You shouldn't give your card out to help out a deadbeat friend.

EnterpriseCares
Enterprisecares

Thank you for bringing this to our attention. We would like to look into this further. Please email care[at]enterprise.com with your full name, the exact rental location and t...

#326035
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Enterprise has so severely disappointed me before that I had decided to never again do business with them. However, my Toyota truck needed to be in shop for several days and Toyota told me they would give me a loaner car. Disappointingly, this is managed through...
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Anonymous
***edcustomer

they tried hard to trick you to buy insurance, whatever you tell them you don't need

trueword
trueword

Thank you Genelle. I emailed a \"Veronica\" in response to her response to my tweet the other day. I am still waiting to hear from her. However I will write you with the...

#325544
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Let me start by saying I began renting from Enterprise back in 1980 after I returned home from the US Navy. That makes me a 30 year customer. My problem started when I rented a vehicle on 1/14/12 in order to drive out to see my 5 year old grandson graduate from his...
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Anonymous
Just Saying

We have had our own issues with Enterprise. So let me say this. They only care about makin money. AS long as the company makes money then nothing will change.

Anonymous
Anonymous

I was directly involved with this customer. He was a frequent renter and would complain every time he would return a vehicle and demand discounts. I was a manager at one of th...

#301472
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Make sure to READ your contracts! We've reneted from Enterpise several times and felt they could be trusted...NOT! They ask if you want their "give away your money" insurance, we told them no and guess what? It was on the contract anyway at $15/day!! I explained to the...
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Anonymous
dmanenterprise

They tricked you. I just overpaid 80$ this week in Keystone, Carmel, Indiana. The dressed young men told two total cost 70$, and asked me sign here, here and here. I trust him...

Anonymous
Bobx

How is that deception? You yourself said read the contract-you have to initial saying that you accept the insurance! If they credited back every customer that claimed they did...

#270383
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