State: Illinois Product: Enterprise Rent A Car Car Rental Clear all filters (0 of 978 reviews match)
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Rented a car received a larger vehicle than I rented.I was told by the car was good on gas. When I went out with the associate to view the car she handed me the key and said you are good. Everything is in order and walked away. Did not give me any paperwork. I drove...
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EnterpriseCares
EnterpriseCares

Review #1062301, We’ve noted your comments and we would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.cust...

1.3
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Car was basically empty when i got it
#1062301
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Plain and simple, they are terrible.If you use a debit card they want a current utility bill! Fine! They still were having problems. My com Ed bill had a 0 balance, still they would not rent me a vehicle. Prior to that I gave them my debit card and drivers license and...
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EnterpriseCares
EnterpriseCares

We would like to discuss this experience with you. Please email Care@Enterprise.com with your phone number, reservation number, exact rental location, and further details. Lis...

1.2
East Hazel Crest, Illinois
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Place just sucks
  • Hard time using debit card
  • High pressure agent
#843640
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HAD MY RENTAL CAR FOR 1 DAY ENGINE LITE COMES ON THEN ENGINE OVER HEATING LIGHT COMES ON THEN ITS 16 BELOW WIND CHILL OUT SIDE THE HEAT DONT WORK CALL 4 ENTERPRISES OFFICES THAT SAID NO CARS I CALL OHAIR AIR PORT ENTERPRISES OFFICE THEY HAVE ABOUT 100 CARS THEY SAID NO...
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EnterpriseCares
EnterpriseCares

abcd1234, We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care@enterprise.com including t...

1.0
Product
Enterprise Rent A Car Car Rental
I liked
  • Personnel
#777278
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Real bad experience the location ogden in berwyn i went there with my debit card and bill . I had to pass due in my comed bill but the bill was already printed saying that it was pass due all he had to do is verify i was not pass due but he refuse to help and said he...
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Anonymous
Anonymous

I am a former branch manager for Enterprise. They are the most lenient when renting cars to people without a major credit card for a deposit. What you have to understand is,...

Product
Enterprise Rent A Car Car Rental
#765589
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As a result of a traffic accident I rented a car for three weeks from Enterprise. At the time I picked up the car I provided the insurance claim number and the name of the insurance company. The salesman was very persistent that I should accept the supplemental...
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EnterpriseCares
EnterpriseCares

review #739798 by anonymous, We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to ...

1.0
East Dundee, Illinois
Product
Enterprise Rent A Car Car Rental
I liked
  • That they were open early in the morning
I didn't like
  • Customer service
  • Honesty
#739798
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Enterprise Rent A Car Car Rental Review

Rented a car from Enterprise in Bordeaux France and now 5 days later I have not received a refund of my €850 or €1000 deposit placed on my card. This has put me in a terrible bind and I am not sure who to turn to for help! The corporate office maybe!
2.5
Details
Billing Practices
Customer service
Discounts and Special Offers
Price Affordability
Product
Enterprise Rent A Car Car Rental
#689369
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Enterprise Rent A Car Car Rental Review

I spent almost an entire day of vacation trying to resolve an issue with my rental car. The key fob was flaky and I was told they didn't have any other car avalaible for me - unless I ended up needing to be towed. After hours on the phone, they finally agreed we could switch the car-we still have to drive 80 miles RT and have wasted a day.
1.5
Details
Customer service
Diversity of Products or Services
Price Affordability
Website
Product
Enterprise Rent A Car Car Rental
#678963
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they lied to me in order to join their company and after i joined everything they said was a lie. cars a dirty, some dont function properly They charge you fees without telling you customer service is horrible I AM AN ANGRY CUSTOMER !!!! definitly going back to Zip...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details such as: contact information, reservation/rental agr...

1.0
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Cars
  • Service
#646122
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Went to Enterprise CAR RENTAL LOCATED ON GARY IN GLENDAKE HEIGHTS ,IL. the day before IN PERSON MADE reservation and the girl BRANDY JUST told us we need was a credit card and are license and we are on the computer because of past rentals...SO ALL WE NEEDED WAS TO...
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EnterpriseCares
EnterpriseCares

I would like to discuss this further with you. Please email us at Care@Enterprise.com with your contact information, reference #150511-002788, rental/reservation number and an...

1.0
Product
Enterprise Rent A Car Car Rental
I didn't like
  • Inaccurrate lack of information
  • Inacc
  • Inaccurate damage report
#632826
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Rented a van that was brand new. Enterprise did not remove any of the marking from the factory including grease pencil on the windows and tag on tires. The van was targeted for the new battery by thieves seeking the battery for drug manufacturer. The only damage was...
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EnterpriseCares
EnterpriseCares

Thank you for bringing this to our attention. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number,...

3.0
Product
Enterprise Rent A Car Car Rental
I liked
  • Types of cars offered
#617116
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