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On 04/05/2018 I Brady Jensen had my 2016 kia forte Totaled in a car accident where the other parties insurance got me a rental car from the Enterprise Rent A Car in Layton Utah where when we did the inspection to pick it up Mark at this location walked around the car with me and looked for scratches and dents before i took it which it was good and Mark documented the scratches that were on there and there were no dents. I Brady Jensen returned the rental Car back in on 04/06/2018 due to getting a new car from Kia in Layton Utah there was a rep by the name Chase that was from the ogden store help layton for the day Where chase told me that the car look perfect till he look at the bumper on the drivers side and pulled on it to where it separated from the car and chase went back into the office and got mark and Dan the manager a said that it wasnt there before that i must have done something to the car. I have two other witnesses that saw chase due this to the rental car that i turned in.

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EnterpriseCares
#1460936

Mr. Jensen,Thanks for your feedback.

We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Utah Regional management and our team at our Layton location.

I have asked that they review your concern and contact you directly. As this may take several days, your patience is appreciated.Respectfully,Carol(Reference Number #180410-002686)

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