Manufacturer: Enterprise Rent A Car Category: Managers Clear all filters (40 of 13972 reviews match)
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Would you believe this woman is the branch rental manager. I told her I would be making a complaint; she threw three cards at me stating " You want another one?" I told her my husband is an attorney and I am a paralegal. She said "Great!". If she can be a manager then...
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EnterpriseCares
EnterpriseCares

Cstarwinters, we are focused on ensuring that all of our customers receive their reserved vehicles and assure you it is never our intention to inconvenience a customer. Please...

2.1
I liked
  • People from the 19th street branch
I didn't like
  • Jerks at the 7th street branch
#1089328 by Cstarwinters
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Your manager quit and your new manager decided my account was a "problem"! Now a psycho man who is very unreasonable has left 20 plus messages on my family's voicemail and contacted people I don't know claiming I stole the car. I am appalled at how your company treats...
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EnterpriseCares
EnterpriseCares

Anon73, We’ve noted your comments and we would like to have the chance to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.c...

Anonymous
Anonymous

Additionally the psycho man is knocking on doors of family members claiming they are impeding a criminal investigation. Why?! The car was returned and balance paid. Seriously ...

He is the branch Manager and never once apologized and to boot I was charged for a mid size vehicle even though i finally drove off with a compact. The boy needs customer service training as he is incompetent to hold his title. He should be setting precedence for the...
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EnterpriseCares
EnterpriseCares

Connie90606, We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca....

2.8
#1049439 by Connie90606
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Enterprise Rent A Car - Customer kick off Enterprise lot police call.

by anonymous #1048510
On 5-11-2017 at the Jonesbro Rd Union City location at 215pm. Video speaks shows no reason for me to be treated in a bad matter. Police arrived to only they said was very bad person. Have video tape showing manger act really bad lie on tape and call police.
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Enterprise Rent A Car Manager Review

by anonymous #883463
The asst manager in Aberdeen is very rude and horrible customer service.
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Enterprise Rent A Car Manager Review

by anonymous #577760
1.8
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The Assistant Manager Corey Durben needs to be retrained in customer service. He has a terrible a degrading dimeneor to the customer. The car I rented through Enterprise special weekend package. The car l rented looked cheap,and the car charger didn't work. His pompous comments in front of other customers was very unprofessional.
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Enterprise Rent A Car Manager Review

by kelly20142014 #546175
Does anyone kno how i can get in contact with the boss of enterprice or districts manager
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The Manager Ana at the Lithonia Ga is so unprofessional. Ive never had a bad experience with Enterprise until now. We cashed out on a $1000 rental and she was rude obnoxious (a customer before us was the issue) she told.another employee she was putting all of these...
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EnterpriseCares
EnterpriseCares

We’ve noted your comments and we would like to have the opportunity to look into this concern for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com ...

3.2
#1028790 by anonymous
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The Manager became aggressive and with the customer when they held their ground for a promised car; a witness took the customer to the police station to report the incident of the overly aggressive Enterprise manager. To this day, Enterprise has never responded, or...
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EnterpriseCares
EnterpriseCares

I see that the Social Media Team has reached out to you on Twitter and other social forums. If you'd like to speak to us directly about this, please send us the specific deta...

1.0
#991571 by EnterpriseSucksTheBigOne
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Well what seemed to be fine turned into the Worst nightmare ever! From the Branch Manager Mfon Edohoukwa harassing my husband and myself through the phone, as to when we went to pick up our nissan car, he literally came out, blocked me from leaving the parking lot &...
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EnterpriseCares
EnterpriseCares

lalveldano, customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at care@enterprise.com with the compl...

1.0
I didn't like
  • Way they treated me and my family
  • Billing me and threatening me even though i owe no money
#930361 by lalveldano
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The Branch Manager for Hayward, CA office is horrible. They rented us a car that had 4 bad tires. We had to exchange rental cars 4 hrs away and had wasted 1/2 a day. Upon returning car he made an ageement with my husband to compensate us for all the drama we had with...
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1.4
#883685 by anonymous
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I left a note in the car explaining what happened and the manager, Rich, called me on Tuesday to apologize for the inconvenience and to ask how he could make it right for us. That's what I call excellent customer service. We will definitely use that location again....
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I liked
  • Great customer service
#857584 by anonymous
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THEY TREATED ME IN A DISCUSTING WAY AND THEIR MANAGER SAID HE WOULD NOT RENT IT TO ME EVEN IF I BROUGHT OVER A CREDIT CARD. HIS NAME IS ERIC CHEN MANAGER IN FULLERTON WHO SAID HE COULD NOT ADJUST THE POLICY TO PLEASE ME. THEY COULD HAVE TOLD ME THE INFO ABOUT THE...
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1.9
I didn't like
  • Rules are more important then the customer
  • Refused the renatl
  • Manager does not appreciate repeat business
#840382 by anonymous
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The manager said could not solve problem and did not even tried to check with other branch if they have a car available. He said he had other things to do. This attitude is not correct with a costumer who had plans. I booked a car and could not get it. This fact...
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EnterpriseCares
EnterpriseCares

Hello Daniel,Thank you for bringing this to our attention. Please email Care@Enterprise.com with your phone number, reservation or rental agreement number, exact rental locati...

1.0
#840027 by anonymous
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