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I obtained an online reservation at 10:00 am on a Saturday, for a Full Size Vehicle, and was guaranteed a car for 1 week at $254 out the door. I get to the location to pick up the car, and informed that there were more more full size cars, and was offered a Pick Up Truck for $50 a day for 3 days plus a $200 Security Deposit.

Both the Assistant Manager Chunia Graves and Management Trainee Caesar Moreno, had no logical explanation.

I lost a day of work, with pay. They didnโ€™t even offer to have another location honor my reservation, or arrange for a shuttle to pick up me and my two young children.

Reason of review: Not as described/ advertised.

Location: 8230 Sepulveda Blvd, Panorama City, CA 91402, USA

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Enterprise C Ufe

Review #1381663, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers.

We would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com with your contact information, exact rental office location, rental contract information and the details above so we can address this.

Thank you. โ€“ Carol H.

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